[ome-users] HELP with OMERO installation on MacBook Pro

[Petr Walczysko (Staff)]

Dear Maria

Thank you for letting us know.

We are definitely working on that issue. The problem is with that very version of java you mention, java 8 update 201.

You seem to be able to download other java patches, you might try to do this to circumvent the problem.

Please see also both emails we have sent towards this topic

http://lists.openmicroscopy.org.uk/pipermail/ome-users/2019-January/007321.html
and
http://lists.openmicroscopy.org.uk/pipermail/ome-users/2019-January/007323.html

There are some other suggestions for you about how to get forward.

We will keep you informed about the progress of the fix.

All the best

Petr

Petr Walczysko

OME Team

From: ome-users <ome-users-bounces at lists.openmicroscopy.org.uk> on behalf of Maria Kiourlappou <maria.kiourlappou at linacre.ox.ac.uk>
Reply-To: OME User Support List <ome-users at lists.openmicroscopy.org.uk>
Date: Friday, 18 January 2019 at 17:07
To: "ome-users at lists.openmicroscopy.org.uk" <ome-users at lists.openmicroscopy.org.uk>
Subject: [ome-users] HELP with OMERO installation on MacBook Pro

Hello,

Happy New Year! I would like to request for some help with the OMERO desktop version installation.

I am attempting to use both the online client and the desktop version of the OMERO software.

I was able to log in to OMERO successfully through the online client but not on the desktop version of the software I installed on my laptop. I am very confident that there is no issue with my login details because not only I logged in to OMERO online successfully but also logged in to the desktop version of the software that is installed on another machine (not my laptop).

I have a MacBook Pro 2018 with macOS High Sierra system. I installed the OMERO versions OMERO.insight-5.4.9 and OMERO.insight-5.4.5 for Mac OS X on my laptop and when I attempted opening either of those I got a “JRELoad error”.

I then installed Java 8 update 201 from ORACLE to resolve the above issue. I then got a different error message when I tried to login – please see the screenshot below.

[cid:image001.png at 01D4AF4F.A02DCBA0]

Please could you help me resolve this issue as soon as possible??

Kind regards,
Maria Kiourlappou

The University of Dundee is a registered Scottish Charity, No: SC015096
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