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<p class="MsoNormal"><span style="font-size:11.0pt">Dear Maria <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you for letting us know.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We are definitely working on that issue. The problem is with that very version of java you mention, java 8 update 201.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">You seem to be able to download other java patches, you might try to do this to circumvent the problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please see also both emails we have sent towards this topic<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><a href="http://lists.openmicroscopy.org.uk/pipermail/ome-users/2019-January/007321.html">http://lists.openmicroscopy.org.uk/pipermail/ome-users/2019-January/007321.html</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">and <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><a href="http://lists.openmicroscopy.org.uk/pipermail/ome-users/2019-January/007323.html">http://lists.openmicroscopy.org.uk/pipermail/ome-users/2019-January/007323.html</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">There are some other suggestions for you about how to get forward.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We will keep you informed about the progress of the fix.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">All the best<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Petr<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Petr Walczysko<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">OME Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">ome-users <ome-users-bounces@lists.openmicroscopy.org.uk> on behalf of Maria Kiourlappou <maria.kiourlappou@linacre.ox.ac.uk><br>
<b>Reply-To: </b>OME User Support List <ome-users@lists.openmicroscopy.org.uk><br>
<b>Date: </b>Friday, 18 January 2019 at 17:07<br>
<b>To: </b>"ome-users@lists.openmicroscopy.org.uk" <ome-users@lists.openmicroscopy.org.uk><br>
<b>Subject: </b>[ome-users] HELP with OMERO installation on MacBook Pro<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Hello,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Happy New Year! I would like to request for some help with the OMERO desktop version installation.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I am attempting to use both the online client and the desktop version of the OMERO software.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I was able to log in to OMERO successfully through the online client but not on the desktop version of the software I installed on my laptop. I am very confident that there is no issue with my login details
because not only I logged in to OMERO online successfully but also logged in to the desktop version of the software that is installed on another machine (not my laptop).</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I have a MacBook Pro 2018 with macOS High Sierra system. I installed the OMERO versions OMERO.insight-5.4.9 and OMERO.insight-5.4.5 for Mac OS X on my laptop and when I attempted opening either of those I
got a “JRELoad error”.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I then installed Java 8 update 201 from ORACLE to resolve the above issue. I then got a different error message when I tried to login – please see the screenshot below.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt"><img border="0" width="333" height="306" style="width:3.4687in;height:3.1875in" id="Picture_x0020_1" src="cid:image001.png@01D4B171.37913130" alt="cid:image001.png@01D4AF4F.A02DCBA0"></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please could you help me resolve this issue as soon as possible??
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kind regards, </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Maria Kiourlappou</span><o:p></o:p></p>
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<br>
<span style="font-size:10pt;">The University of Dundee is a registered Scottish Charity, No: SC015096</span>
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