[ome-users] OMERO.web (5.2.0) login on Yosemite fails with "Error: Server is not responding, please contact administrator."
Aleksandra Tarkowska (Staff)
A.Tarkowska at dundee.ac.uk
Thu Nov 12 13:11:17 GMT 2015
Hi Paul
As I already pointed to you on our forum, your openssl lib may be outdated. Please follow our Mac walk through documentation and install python and Romero dependences using brew https://www.openmicroscopy.org/site/sup … brew.html<https://www.openmicroscopy.org/site/support/omero5.2/sysadmins/unix/server-install-homebrew.html>.
You can check which version you are using, for example:
$ otool -L /Library/Developer/Ice-3.5.1/lib/libIceSSL.35.dylib
We are about to update our Mac OS X documentation and remove part that use build in python as this is invalid.
I hope it will help.
Ola
On 12 Nov 2015, at 12:22, Paul Kibet Korir <pkorir at ebi.ac.uk<mailto:pkorir at ebi.ac.uk>> wrote:
Hi OMERO-Users,
I'd be really grateful to receive any assistance on getting OMERO.web for OMERO 5.2 to work on Yosemite. When I try to log in I get "Error: Server is not responding, please contact administrator." I can log in using OMERO.insight.
The following error appears in var/log/OMEROweb.log:
2015-11-12 12:05:04,699 ERROR [ omeroweb.connector] (proc.00202) create_guest_connection:190 Cannot create a guest connection.
Traceback (most recent call last):
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/connector.py", line 184, in create_guest_connection
connection = self.create_gateway(useragent, guest, guest, None)
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/connector.py", line 149, in create_gateway
useragent=useragent, anonymous=self.is<http://self.is>_public, userip=userip)
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/__init__.py", line 62, in client_wrapper
return omero.gateway.BlitzGateway(*args, **kwargs)
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/webclient/webclient_gateway.py", line 130, in __init__
super(OmeroWebGateway, self).__init__(*args, **kwargs)
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/gateway/__init__.py", line 1479, in __init__
self._resetOmeroClient()
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/gateway/__init__.py", line 1921, in _resetOmeroClient
args=['--Ice.Config='+','.join(self.ice_config)])
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/__init__.py", line 67, in client
return omero.clients.BaseClient(*args, **kwargs)
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/clients.py", line 140, in __init__
self._initData(id)
File "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/clients.py", line 255, in _initData
self.__ic = Ice.initialize(id)
File "/Library/Python/2.7/site-packages/Ice.py", line 647, in initialize
communicator = IcePy.Communicator(args, data)
PluginInitializationException: exception ::Ice::PluginInitializationException
{
reason = unable to load entry point `IceSSL:createIceSSL': dlopen(libIceSSL.35.dylib, 10): image not found; dlopen(libIceSSL.35.so, 10): image not found; dlopen(libIceSSL.35.bundle, 10): image not found
}
I'm surprised by this given that I have the following environment variables:
$ echo $LD_LIBRARY_PATH
/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:
$ echo $DYLD_LIBRARY_PATH
/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:/Applications/IMOD/lib::/usr/local/bsoft/lib
The above first entry of the above paths contain IceSSL.35.dyld. I've added the c++11 libraries just in case.
Here is the output of bin/omero admin diagnostics:
================================================================================
OMERO Diagnostics 5.2.0-ice35-b12
================================================================================
Commands: java -version 1.8.0 (/usr/bin/java)
Commands: python -V 2.7.10 (/usr/bin/python)
Commands: icegridnode --version 3.5.1 (/Library/Developer/Ice-3.5/bin/icegridnode)
Commands: icegridadmin --version 3.5.1 (/Library/Developer/Ice-3.5/bin/icegridadmin)
Commands: psql --version 9.4.5 (/Applications/Postgres.app/Contents/Versions/9.4/bin/psql)
Server: icegridnode running
Server: Blitz-0 active (pid = 4860, enabled)
Server: DropBox active (pid = 4861, enabled)
Server: FileServer active (pid = 4862, enabled)
Server: Indexer-0 active (pid = 4863, enabled)
Server: MonitorServer active (pid = 4864, enabled)
Server: OMERO.Glacier2 active (pid = 4865, enabled)
Server: OMERO.IceStorm active (pid = 4866, enabled)
Server: PixelData-0 active (pid = 4867, enabled)
Server: Processor-0 active (pid = 4868, enabled)
Server: Tables-0 active (pid = 4869, enabled)
Server: TestDropBox inactive (enabled)
Log dir: /Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/var/log exists
Log files: Blitz-0.log 2.0 MB errors=64 warnings=0
Log files: DropBox.log 8.0 KB errors=0 warnings=3
Log files: FileServer.log 1.0 KB
Log files: Indexer-0.log 10.0 KB
Log files: MonitorServer.log 4.0 KB
Log files: OMEROweb.lock 0.0 KB
Log files: OMEROweb.log 48.0 KB errors=22 warnings=4
Log files: OMEROweb_brokenrequest.lock 0.0 KB
Log files: OMEROweb_brokenrequest.log 0.0 KB
Log files: PixelData-0.log 12.0 KB
Log files: Processor-0.log 228.0 KB errors=64 warnings=3
Log files: Tables-0.log 6.0 KB errors=0 warnings=3
Log files: TestDropBox.log n/a
Log files: master.err 0.0 KB errors=0 warnings=1
Log files: master.out 0.0 KB
Log files: Total size 2.89 MB
Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:OMERO_USERDIR=(unset)
Environment:OMERO_TMPDIR=(unset)
Environment:PATH=/Library/Developer/Ice-3.5/bin:/Applications/IMOD/bin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin:/opt/X11/bin:/usr/local/bsoft/bin:/Applications/Postgres.app/Contents/Versions/9.4/bin:/Users/pkorir/Code
Environment:PYTHONPATH=:/Users/pkorir/omero/OMERO.server/lib/python
Environment:ICE_HOME=/Library/Developer/Ice-3.5
Environment:LD_LIBRARY_PATH=/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:
Environment:DYLD_LIBRARY_PATH=/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:/Applications/IMOD/lib::/usr/local/bsoft/lib
OMERO SSL port:4064
OMERO TCP port:4063
OMERO data dir:'/OMERO' Exists? True Is writable? True
OMERO temp dir:'/Users/pkorir/omero/tmp' Exists? True Is writable? True (Size: 0)
JVM settings: Blitz-${index} -Xmx2576m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
JVM settings: Indexer-${index} -Xmx1717m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
JVM settings: PixelData-${index} -Xmx2576m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
JVM settings: Repository-${index} -Xmx1717m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
OMERO.web status... [NOT STARTED]
Django version: 1.8.6
As you can see OMERO.web status is [NOT STARTED].
Any pointers will be gratefully received.
--
With kind regards,
Paul K Korir, PhD
Scientific Programmer
EMBL-EBI
Main Building, A2-35,
WTGC, Hinxton, Cambridge CB10 1SD
P: +44 1223 49 44 22
F: +44 1223 49 44 68
_______________________________________________
ome-users mailing list
ome-users at lists.openmicroscopy.org.uk<mailto:ome-users at lists.openmicroscopy.org.uk>
http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
The University of Dundee is a registered Scottish Charity, No: SC015096
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.openmicroscopy.org.uk/pipermail/ome-users/attachments/20151112/c4af1d10/attachment.html>
More information about the ome-users
mailing list