[ome-users] OMERO.web (5.2.0) login on Yosemite fails with "Error: Server is not responding, please contact administrator."
Paul Kibet Korir
pkorir at ebi.ac.uk
Thu Nov 12 12:22:26 GMT 2015
Hi OMERO-Users,
I'd be really grateful to receive any assistance on getting OMERO.web
for OMERO 5.2 to work on Yosemite. When I try to log in I get "Error:
Server is not responding, please contact administrator." I can log in
using OMERO.insight.
The following error appears in var/log/OMEROweb.log:
2015-11-12 12:05:04,699 ERROR [ omeroweb.connector] (proc.00202)
create_guest_connection:190 Cannot create a guest connection.
Traceback (most recent call last):
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/connector.py",
line 184, in create_guest_connection
connection = self.create_gateway(useragent, guest, guest, None)
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/connector.py",
line 149, in create_gateway
useragent=useragent, anonymous=self.is_public, userip=userip)
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/__init__.py",
line 62, in client_wrapper
return omero.gateway.BlitzGateway(*args, **kwargs)
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/webclient/webclient_gateway.py",
line 130, in __init__
super(OmeroWebGateway, self).__init__(*args, **kwargs)
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/gateway/__init__.py",
line 1479, in __init__
self._resetOmeroClient()
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/gateway/__init__.py",
line 1921, in _resetOmeroClient
args=['--Ice.Config='+','.join(self.ice_config)])
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/__init__.py",
line 67, in client
return omero.clients.BaseClient(*args, **kwargs)
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/clients.py",
line 140, in __init__
self._initData(id)
File
"/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/clients.py",
line 255, in _initData
self.__ic = Ice.initialize(id)
File "/Library/Python/2.7/site-packages/Ice.py", line 647, in initialize
communicator = IcePy.Communicator(args, data)
PluginInitializationException: exception
::Ice::PluginInitializationException
{
reason = unable to load entry point `IceSSL:createIceSSL':
dlopen(libIceSSL.35.dylib, 10): image not found; dlopen(libIceSSL.35.so,
10): image not found; dlopen(libIceSSL.35.bundle, 10): image not found
}
I'm surprised by this given that I have the following environment variables:
$ echo $LD_LIBRARY_PATH
/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:
$ echo $DYLD_LIBRARY_PATH
/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:/Applications/IMOD/lib::/usr/local/bsoft/lib
The above first entry of the above paths contain IceSSL.35.dyld. I've
added the c++11 libraries just in case.
Here is the output of bin/omero admin diagnostics:
================================================================================
OMERO Diagnostics 5.2.0-ice35-b12
================================================================================
Commands: java -version 1.8.0 (/usr/bin/java)
Commands: python -V 2.7.10 (/usr/bin/python)
Commands: icegridnode --version 3.5.1
(/Library/Developer/Ice-3.5/bin/icegridnode)
Commands: icegridadmin --version 3.5.1
(/Library/Developer/Ice-3.5/bin/icegridadmin)
Commands: psql --version 9.4.5
(/Applications/Postgres.app/Contents/Versions/9.4/bin/psql)
Server: icegridnode running
Server: Blitz-0 active (pid = 4860, enabled)
Server: DropBox active (pid = 4861, enabled)
Server: FileServer active (pid = 4862, enabled)
Server: Indexer-0 active (pid = 4863, enabled)
Server: MonitorServer active (pid = 4864, enabled)
Server: OMERO.Glacier2 active (pid = 4865, enabled)
Server: OMERO.IceStorm active (pid = 4866, enabled)
Server: PixelData-0 active (pid = 4867, enabled)
Server: Processor-0 active (pid = 4868, enabled)
Server: Tables-0 active (pid = 4869, enabled)
Server: TestDropBox inactive (enabled)
Log dir: /Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/var/log exists
Log files: Blitz-0.log 2.0 MB errors=64
warnings=0
Log files: DropBox.log 8.0 KB errors=0
warnings=3
Log files: FileServer.log 1.0 KB
Log files: Indexer-0.log 10.0 KB
Log files: MonitorServer.log 4.0 KB
Log files: OMEROweb.lock 0.0 KB
Log files: OMEROweb.log 48.0 KB errors=22
warnings=4
Log files: OMEROweb_brokenrequest.lock 0.0 KB
Log files: OMEROweb_brokenrequest.log 0.0 KB
Log files: PixelData-0.log 12.0 KB
Log files: Processor-0.log 228.0 KB errors=64
warnings=3
Log files: Tables-0.log 6.0 KB errors=0
warnings=3
Log files: TestDropBox.log n/a
Log files: master.err 0.0 KB errors=0
warnings=1
Log files: master.out 0.0 KB
Log files: Total size 2.89 MB
Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:OMERO_USERDIR=(unset)
Environment:OMERO_TMPDIR=(unset)
Environment:PATH=/Library/Developer/Ice-3.5/bin:/Applications/IMOD/bin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin:/opt/X11/bin:/usr/local/bsoft/bin:/Applications/Postgres.app/Contents/Versions/9.4/bin:/Users/pkorir/Code
Environment:PYTHONPATH=:/Users/pkorir/omero/OMERO.server/lib/python
Environment:ICE_HOME=/Library/Developer/Ice-3.5
Environment:LD_LIBRARY_PATH=/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:
Environment:DYLD_LIBRARY_PATH=/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:/Applications/IMOD/lib::/usr/local/bsoft/lib
OMERO SSL port:4064
OMERO TCP port:4063
OMERO data dir:'/OMERO' Exists? True Is
writable? True
OMERO temp dir:'/Users/pkorir/omero/tmp' Exists? True Is
writable? True (Size: 0)
JVM settings: Blitz-${index} -Xmx2576m -XX:MaxPermSize=1g
-XX:+IgnoreUnrecognizedVMOptions
JVM settings: Indexer-${index} -Xmx1717m -XX:MaxPermSize=1g
-XX:+IgnoreUnrecognizedVMOptions
JVM settings: PixelData-${index} -Xmx2576m -XX:MaxPermSize=1g
-XX:+IgnoreUnrecognizedVMOptions
JVM settings: Repository-${index} -Xmx1717m -XX:MaxPermSize=1g
-XX:+IgnoreUnrecognizedVMOptions
OMERO.web status... [NOT STARTED]
Django version: 1.8.6
As you can see OMERO.web status is [NOT STARTED].
Any pointers will be gratefully received.
--
With kind regards,
*Paul K Korir, PhD*
/Scientific Programmer/
EMBL-EBI
Main Building, A2-35,
WTGC, Hinxton, Cambridge CB10 1SD
P: +44 1223 49 44 22
F: +44 1223 49 44 68
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