<html>

  <head>

    <meta http-equiv="content-type" content="text/html; charset=utf-8">

  </head>

  <body bgcolor="#FFFFFF" text="#000000">

    Hi OMERO-Users,<br>

    <br>

    I'd be really grateful to receive any assistance on getting

    OMERO.web for OMERO 5.2 to work on Yosemite. When I try to log in I

    get "Error: Server is not responding, please contact administrator."

    I can log in using OMERO.insight.<br>

    <br>

    The following error appears in var/log/OMEROweb.log:<br>

    <br>

    2015-11-12 12:05:04,699 ERROR [Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 

    omeroweb.connector] (proc.00202) create_guest_connection:190 Cannot

    create a guest connection.<br>

    Traceback (most recent call last):<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/connector.py",

    line 184, in create_guest_connection<br>

    Â Â Â  connection = self.create_gateway(useragent, guest, guest, None)<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/connector.py",

    line 149, in create_gateway<br>

    Â Â Â  useragent=useragent, anonymous=self.is_public, userip=userip)<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/__init__.py",

    line 62, in client_wrapper<br>

    Â Â Â  return omero.gateway.BlitzGateway(*args, **kwargs)<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omeroweb/webclient/webclient_gateway.py",

    line 130, in __init__<br>

    Â Â Â  super(OmeroWebGateway, self).__init__(*args, **kwargs)<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/gateway/__init__.py",

    line 1479, in __init__<br>

    Â Â Â  self._resetOmeroClient()<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/gateway/__init__.py",

    line 1921, in _resetOmeroClient<br>

    Â Â Â  args=['--Ice.Config='+','.join(self.ice_config)])<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/__init__.py",

    line 67, in client<br>

    Â Â Â  return omero.clients.BaseClient(*args, **kwargs)<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/clients.py",

    line 140, in __init__<br>

    Â Â Â  self._initData(id)<br>

    Â  File

    "/Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/lib/python/omero/clients.py",

    line 255, in _initData<br>

    Â Â Â  self.__ic = Ice.initialize(id)<br>

    Â  File "/Library/Python/2.7/site-packages/Ice.py", line 647, in

    initialize<br>

    Â Â Â  communicator = IcePy.Communicator(args, data)<br>

    PluginInitializationException: exception

    ::Ice::PluginInitializationException<br>

    {<br>

    Â Â Â  reason = unable to load entry point `IceSSL:createIceSSL':

    dlopen(libIceSSL.35.dylib, 10): image not found;

    dlopen(libIceSSL.35.so, 10): image not found;

    dlopen(libIceSSL.35.bundle, 10): image not found<br>

    }<br>

    <br>

    I'm surprised by this given that I have the following environment

    variables:<br>

    $ echo $LD_LIBRARY_PATH <br>

/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:<br>

    <br>

    $ echo $DYLD_LIBRARY_PATH <br>

/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:/Applications/IMOD/lib::/usr/local/bsoft/lib<br>

    <br>

    The above first entry of the above paths contain IceSSL.35.dyld.

    I've added the c++11 libraries just in case.<br>

    <br>

    Here is the output of bin/omero admin diagnostics:<br>

================================================================================<br>

    OMERO Diagnostics 5.2.0-ice35-b12<br>

================================================================================<br>

    Â Â Â Â Â Â Â  <br>

    Commands:Â Â  java -versionÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  1.8.0Â Â Â Â  (/usr/bin/java)<br>

    Commands:Â Â  python -VÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  2.7.10Â Â Â 

    (/usr/bin/python)<br>

    Commands:Â Â  icegridnode --versionÂ Â Â Â Â Â Â Â Â  3.5.1Â Â Â Â 

    (/Library/Developer/Ice-3.5/bin/icegridnode)<br>

    Commands:Â Â  icegridadmin --versionÂ Â Â Â Â Â Â Â  3.5.1Â Â Â Â 

    (/Library/Developer/Ice-3.5/bin/icegridadmin)<br>

    Commands:Â Â  psql --versionÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  9.4.5Â Â Â Â 

    (/Applications/Postgres.app/Contents/Versions/9.4/bin/psql)<br>

    <br>

    Server:Â Â Â Â  icegridnodeÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  running<br>

    Server:Â Â Â Â  Blitz-0Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4860,

    enabled)<br>

    Server:Â Â Â Â  DropBoxÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4861,

    enabled)<br>

    Server:Â Â Â Â  FileServerÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4862,

    enabled)<br>

    Server:Â Â Â Â  Indexer-0Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4863,

    enabled)<br>

    Server:Â Â Â Â  MonitorServerÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4864,

    enabled)<br>

    Server:Â Â Â Â  OMERO.Glacier2Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4865,

    enabled)<br>

    Server:Â Â Â Â  OMERO.IceStormÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4866,

    enabled)<br>

    Server:Â Â Â Â  PixelData-0Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4867,

    enabled)<br>

    Server:Â Â Â Â  Processor-0Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4868,

    enabled)<br>

    Server:Â Â Â Â  Tables-0Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  active (pid = 4869,

    enabled)<br>

    Server:Â Â Â Â  TestDropBoxÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  inactive (enabled)<br>

    <br>

    Log dir:Â Â Â  /Users/pkorir/omero/OMERO.server-5.2.0-ice35-b12/var/log

    exists<br>

    Log files:Â  Blitz-0.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  2.0 MBÂ Â Â Â Â Â Â  errors=64Â Â 

    warnings=0Â Â  <br>

    Log files:Â  DropBox.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  8.0 KBÂ Â Â Â Â Â Â  errors=0Â Â Â 

    warnings=3Â Â  <br>

    Log files:Â  FileServer.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  1.0 KBÂ Â Â Â Â Â  <br>

    Log files:Â  Indexer-0.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  10.0 KBÂ Â Â Â Â  <br>

    Log files:Â  MonitorServer.logÂ Â Â Â Â Â Â Â Â Â Â Â Â  4.0 KBÂ Â Â Â Â Â  <br>

    Log files:Â  OMEROweb.lockÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  0.0 KBÂ Â Â Â Â Â  <br>

    Log files:Â  OMEROweb.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  48.0 KBÂ Â Â Â Â Â  errors=22Â Â 

    warnings=4Â Â  <br>

    Log files:Â  OMEROweb_brokenrequest.lockÂ Â Â  0.0 KBÂ Â Â Â Â Â  <br>

    Log files:Â  OMEROweb_brokenrequest.logÂ Â Â Â  0.0 KBÂ Â Â Â Â Â  <br>

    Log files:Â  PixelData-0.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â  12.0 KBÂ Â Â Â Â  <br>

    Log files:Â  Processor-0.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â  228.0 KBÂ Â Â Â Â  errors=64Â Â 

    warnings=3Â Â  <br>

    Log files:Â  Tables-0.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  6.0 KBÂ Â Â Â Â Â Â  errors=0Â Â Â 

    warnings=3Â Â  <br>

    Log files:Â  TestDropBox.logÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â  n/a<br>

    Log files:Â  master.errÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  0.0 KBÂ Â Â Â Â Â Â  errors=0Â Â Â 

    warnings=1Â Â  <br>

    Log files:Â  master.outÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  0.0 KBÂ Â Â Â Â Â  <br>

    Log files:Â  Total sizeÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  2.89 MB<br>

    <br>

    <br>

    Environment:OMERO_HOME=(unset)Â Â Â Â Â Â Â Â Â Â Â Â  <br>

    Environment:OMERO_NODE=(unset)Â Â Â Â Â Â Â Â Â Â Â Â  <br>

    Environment:OMERO_MASTER=(unset)Â Â Â Â Â Â Â Â Â Â  <br>

    Environment:OMERO_USERDIR=(unset)Â Â Â Â Â Â Â Â Â  <br>

    Environment:OMERO_TMPDIR=(unset)Â Â Â Â Â Â Â Â Â Â  <br>

    Environment:PATH=/Library/Developer/Ice-3.5/bin:/Applications/IMOD/bin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin:/opt/X11/bin:/usr/local/bsoft/bin:/Applications/Postgres.app/Contents/Versions/9.4/bin:/Users/pkorir/Code

    <br>

    Environment:PYTHONPATH=:/Users/pkorir/omero/OMERO.server/lib/python

    <br>

    Environment:ICE_HOME=/Library/Developer/Ice-3.5 <br>

    Environment:LD_LIBRARY_PATH=/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:

    <br>

    Environment:DYLD_LIBRARY_PATH=/Library/Developer/Ice-3.5.1/lib:/Library/Developer/Ice-3.5.1/lib/c++11:/Applications/IMOD/lib::/usr/local/bsoft/lib

    <br>

    <br>

    OMERO SSL port:4064Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  <br>

    OMERO TCP port:4063Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  <br>

    OMERO data dir:'/OMERO'Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  Exists? TrueÂ Â Â  Is

    writable? True<br>

    OMERO temp dir:'/Users/pkorir/omero/tmp'Â Â Â Â Â  Exists? TrueÂ Â Â  Is

    writable? TrueÂ Â  (Size: 0)<br>

    <br>

    JVM settings: Blitz-${index}Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â  -Xmx2576m

    -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions<br>

    JVM settings: Indexer-${index}Â Â Â Â Â Â Â Â Â Â Â Â Â  -Xmx1717m

    -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions<br>

    JVM settings: PixelData-${index}Â Â Â Â Â Â Â Â Â Â Â  -Xmx2576m

    -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions<br>

    JVM settings: Repository-${index}Â Â Â Â Â Â Â Â Â Â  -Xmx1717m

    -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions<br>

    <br>

    OMERO.web status... [NOT STARTED]<br>

    Django version: 1.8.6<br>

    <br>

    As you can see OMERO.web status is [NOT STARTED]. <br>

    <br>

    Any pointers will be gratefully received.<br>

    <br>

    <div class="moz-signature">-- <br>

      With kind regards,<br>

      <br>

      <strong>Paul K Korir, PhD</strong><br>

      <i>Scientific Programmer</i><br>

      EMBL-EBI<br>

      Main Building, A2-35,<br>

      WTGC, Hinxton, Cambridge CB10 1SD<br>

      P: +44 1223 49 44 22<br>

      F: +44 1223 49 44 68</div>

  </body>

</html>