[ome-users] Broken OME login from insight client?
Jake Carroll
jake.carroll at uq.edu.au
Thu Jul 30 06:50:22 BST 2015
Hi all.
Something odd I might need some help with.
My LDAPS bound OMERO environment works pretty darn well. I decided to patch the Ubuntu environment the other night as it was scheduled for patching. Everything went according to plan. I usually patch once every three months on this host. The host is running Ubuntu 14.04 LTS Server, x64.
Testing didn’t show up any oddities after the reboot. I logged into OMERO.web fine and things looked good.
Users asked me today what was “wrong” with the Insight client, however. We’ve discovered that we can’t login via Insight anymore. Which is odd.
Omero startup didn’t show any issues, nor can I see anything obviously going wrong in the Blitz log. Auth clearly isn’t broken, because it is working from the Web.
omero at omero-prod-gen2:~$ uname -a
Linux omero-prod-gen2 3.13.0-59-generic #98-Ubuntu SMP Fri Jul 24 21:05:26 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
When trying to switch users on the insight client (to get to a point where I can throw in a login name and a password) (as we have a public user) it simply says “An error occurred when disconnecting from the server”.
Not sure what to do/what I should be looking for here. Whenever I hit Switch user I see this in the OMEROweb.log:
omero at omero-prod-gen2:~/OMERO.server/var/log$ tail -f OMEROweb.log
2015-07-30 06:39:47,746 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)
2015-07-30 06:40:17,114 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=f9ca4399-91f0-4144-8a08-65b993fe2b7b)
2015-07-30 06:40:48,766 INFO [ omero.gateway] (proc.02957) connect:2005 created connection (uuid=8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)
2015-07-30 06:40:59,059 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=9fc280dc-eb1d-418b-83c3-ab7f6572a85a)
2015-07-30 06:40:59,255 INFO [ omero.gateway] (proc.02957) connect:2005 created connection (uuid=9fc280dc-eb1d-418b-83c3-ab7f6572a85a)
2015-07-30 06:40:59,359 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=9fc280dc-eb1d-418b-83c3-ab7f6572a85a)
2015-07-30 06:41:10,026 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=da88ad61-d567-46e6-8e83-453a47db76db)
2015-07-30 06:41:10,174 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=da88ad61-d567-46e6-8e83-453a47db76db)
2015-07-30 06:41:17,112 INFO [ omero.gateway] (proc.02958) connect:2005 created connection (uuid=f9ca4399-91f0-4144-8a08-65b993fe2b7b)
2015-07-30 06:41:48,766 INFO [ omero.gateway] (proc.02958) connect:2005 created connection (uuid=8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)
2015-07-30 06:42:17,107 INFO [ omero.gateway] (proc.02956) connect:2005 created connection (uuid=f9ca4399-91f0-4144-8a08-65b993fe2b7b)
And the Blitz.log shows nothing (from what I can tell!) is interesting…
omero at omero-prod-gen2:~/OMERO.server/var/log$ tail -f Blitz-0.log
2015-07-30 15:41:48,769 INFO [ omero.cmd.SessionI] (l.Server-8) cleanupSelf(ServiceFactoryI(session-ae0e2150-85bf-45ad-9022-b98f3853dd7c/8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)).
2015-07-30 15:42:00,021 INFO [ ome.services.blitz.fire.SessionManagerI] (2-thread-2) Performing requestHeartbeats
2015-07-30 15:42:17,099 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-4) Found session locally: f9ca4399-91f0-4144-8a08-65b993fe2b7b
2015-07-30 15:42:17,102 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-4) Rejoining session ServiceFactoryI(session-7a80435e-aafd-49a4-9a8f-3e4b7306b733/f9ca4399-91f0-4144-8a08-65b993fe2b7b) (agent=OMERO.web)
2015-07-30 15:42:17,109 INFO [o.services.sessions.SessionContext$Count] (l.Server-5) -Reference count: f9ca4399-91f0-4144-8a08-65b993fe2b7b=0
2015-07-30 15:42:17,109 INFO [ omero.cmd.SessionI] (l.Server-5) cleanupSelf(ServiceFactoryI(session-7a80435e-aafd-49a4-9a8f-3e4b7306b733/f9ca4399-91f0-4144-8a08-65b993fe2b7b)).
2015-07-30 15:42:49,766 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-7) Found session locally: 8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0
2015-07-30 15:42:49,771 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-7) Rejoining session ServiceFactoryI(session-bf41af0d-7e31-4b67-a02d-588d06f67a3c/8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0) (agent=OMERO.web)
2015-07-30 15:42:49,780 INFO [o.services.sessions.SessionContext$Count] (l.Server-9) -Reference count: 8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0=0
2015-07-30 15:42:49,781 INFO [ omero.cmd.SessionI] (l.Server-9) cleanupSelf(ServiceFactoryI(session-bf41af0d-7e31-4b67-a02d-588d06f67a3c/8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)).
omero at omero-prod-gen2:~/OMERO.server/var/log$ omero admin diagnostics
================================================================================
OMERO Diagnostics 5.1.2-ice35-b45
================================================================================
Commands: java -version 1.7.0 (/usr/bin/java)
Commands: python -V 2.7.6 (/usr/bin/python)
Commands: icegridnode --version 3.5.1 (/usr/bin/icegridnode)
Commands: icegridadmin --version 3.5.1 (/usr/bin/icegridadmin)
Commands: psql --version 9.3.9 (/usr/bin/psql)
Server: icegridnode running
Server: Blitz-0 active (pid = 2624, enabled)
Server: DropBox active (pid = 2702, enabled)
Server: FileServer active (pid = 2688, enabled)
Server: Indexer-0 active (pid = 2628, enabled)
Server: MonitorServer active (pid = 2687, enabled)
Server: OMERO.Glacier2 active (pid = 2681, enabled)
Server: OMERO.IceStorm active (pid = 2712, enabled)
Server: PixelData-0 active (pid = 2690, enabled)
Server: Processor-0 active (pid = 2694, enabled)
Server: Tables-0 active (pid = 2686, enabled)
Server: TestDropBox inactive (enabled)
Log dir: /home/omero/OMERO.server/var/log exists
Log files: Blitz-0.log 223.0 MB errors=52 warnings=1142
Log files: Blitz-0.log.1 524.0 MB errors=31 warnings=2904
Log files: Blitz-0.log.2 524.0 MB errors=115 warnings=5465
Log files: Blitz-0.log.3 524.0 MB errors=441 warnings=4128
Log files: Blitz-0.log.4 524.0 MB errors=336 warnings=11149
Log files: Blitz-0.log.5 524.0 MB errors=88 warnings=3846
Log files: Blitz-0.log.6 524.0 MB errors=324 warnings=6979
Log files: Blitz-0.log.7 524.0 MB errors=18 warnings=2203
Log files: Blitz-0.log.8 524.0 MB errors=274 warnings=1354
Log files: DropBox.log 14.0 KB errors=0 warnings=5
Log files: FileServer.log 1.0 KB
Log files: Indexer-0.log 2.0 MB errors=186 warnings=263
Log files: MonitorServer.log 7.0 KB
Log files: OMEROweb.log 1.0 MB errors=13 warnings=20
Log files: OMEROweb.log.1 26.0 KB errors=0 warnings=1
Log files: OMEROweb.log.2 34.0 KB errors=0 warnings=1
Log files: OMEROweb.log.3 49.0 KB
Log files: OMEROweb.log.4 59.0 KB
Log files: OMEROweb.log.5 63.0 KB errors=0 warnings=1
Log files: OMEROweb_request.log 1.0 MB errors=218 warnings=6679
Log files: PixelData-0.log 13.0 MB errors=1897 warnings=82
Log files: Processor-0.log 188.0 KB errors=1 warnings=3
Log files: Processor-0.log.1 4.0 MB errors=24 warnings=1
Log files: Processor-0.log.2 4.0 MB errors=14 warnings=1
Log files: Processor-0.log.3 4.0 MB
Log files: Processor-0.log.4 4.0 MB errors=3 warnings=0
Log files: Processor-0.log.5 4.0 MB errors=36 warnings=4
Log files: Processor-0.log.6 4.0 MB errors=9 warnings=1
Log files: Processor-0.log.7 4.0 MB errors=3 warnings=0
Log files: Processor-0.log.8 4.0 MB errors=32 warnings=6
Log files: Processor-0.log.9 4.0 MB errors=4 warnings=0
Log files: Tables-0.log 10.0 KB errors=0 warnings=6
Log files: TestDropBox.log n/a
Log files: master.err 40.0 KB errors=19 warnings=22
Log files: master.out 0.0 KB
Log files: Total size 4482.29 MB
Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:OMERO_USERDIR=(unset)
Environment:OMERO_TMPDIR=(unset)
Environment:PATH=/home/omero/OMERO.server/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/games:/usr/games
Environment:PYTHONPATH=/usr/CellProfiler:/usr/lib/python2.7/dist-packages:
Environment:ICE_HOME=/usr/share/Ice-3.5.1
Environment:LD_LIBRARY_PATH=/usr/lib/jvm/java-7-openjdk-amd64/jre/lib/amd64/server:/usr/lib/jvm/java-7-openjdk-amd64:/usr/lib/jvm/java-7-openjdk-amd64/include
Environment:DYLD_LIBRARY_PATH=(unset)
OMERO SSL port:4064
OMERO TCP port:4063
OMERO data dir:'/omero.store' Exists? True Is writable? True
OMERO temp dir:'/home/omero/omero/tmp' Exists? True Is writable? True (Size: 24229)
JVM settings: Blitz -Xmx7200m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
JVM settings: Indexer -Xmx4800m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
JVM settings: Pixeldata -Xmx7200m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
JVM settings: Repository -Xmx4800m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions
OMERO.web status... [RUNNING] (PID 2954)
Could really use a helping hand if someone can lend it – my users are dead in the water without their Insight ;).
Thank you!
-jc
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