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<div>Hi all.</div>
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<div>Something odd I might need some help with.</div>
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<div>My LDAPS bound OMERO environment works pretty darn well. I decided to patch the Ubuntu environment the other night as it was scheduled for patching. Everything went according to plan. I usually patch once every three months on this host. The host is running
Ubuntu 14.04 LTS Server, x64.</div>
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<div>Testing didn’t show up any oddities after the reboot. I logged into OMERO.web fine and things looked good. </div>
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<div>Users asked me today what was “wrong” with the Insight client, however. We’ve discovered that we can’t login via Insight anymore. Which is odd.</div>
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<div>Omero startup didn’t show any issues, nor can I see anything obviously going wrong in the Blitz log. Auth clearly isn’t broken, because it is working from the Web.</div>
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<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
omero@omero-prod-gen2:~$ uname -a</p>
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Linux omero-prod-gen2 3.13.0-59-generic #98-Ubuntu SMP Fri Jul 24 21:05:26 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux</p>
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<div>When trying to switch users on the insight client (to get to a point where I can throw in a login name and a password) (as we have a public user) it simply says “<i>An error occurred when disconnecting from the server</i>”. </div>
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<div>Not sure what to do/what I should be looking for here. Whenever I hit Switch user I see this in the OMEROweb.log:</div>
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<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
omero@omero-prod-gen2:~/OMERO.server/var/log$ tail -f OMEROweb.log</p>
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2015-07-30 06:39:47,746 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)</p>
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2015-07-30 06:40:17,114 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=f9ca4399-91f0-4144-8a08-65b993fe2b7b)</p>
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2015-07-30 06:40:48,766 INFO [ omero.gateway] (proc.02957) connect:2005 created connection (uuid=8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)</p>
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2015-07-30 06:40:59,059 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=9fc280dc-eb1d-418b-83c3-ab7f6572a85a)</p>
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2015-07-30 06:40:59,255 INFO [ omero.gateway] (proc.02957) connect:2005 created connection (uuid=9fc280dc-eb1d-418b-83c3-ab7f6572a85a)</p>
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2015-07-30 06:40:59,359 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=9fc280dc-eb1d-418b-83c3-ab7f6572a85a)</p>
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2015-07-30 06:41:10,026 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=da88ad61-d567-46e6-8e83-453a47db76db)</p>
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2015-07-30 06:41:10,174 INFO [ omero.gateway] (proc.02959) connect:2005 created connection (uuid=da88ad61-d567-46e6-8e83-453a47db76db)</p>
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2015-07-30 06:41:17,112 INFO [ omero.gateway] (proc.02958) connect:2005 created connection (uuid=f9ca4399-91f0-4144-8a08-65b993fe2b7b)</p>
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2015-07-30 06:41:48,766 INFO [ omero.gateway] (proc.02958) connect:2005 created connection (uuid=8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)</p>
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2015-07-30 06:42:17,107 INFO [ omero.gateway] (proc.02956) connect:2005 created connection (uuid=f9ca4399-91f0-4144-8a08-65b993fe2b7b)</p>
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<div>And the Blitz.log shows nothing (from what I can tell!) is interesting…</div>
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<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
omero@omero-prod-gen2:~/OMERO.server/var/log$ tail -f Blitz-0.log</p>
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2015-07-30 15:41:48,769 INFO [ omero.cmd.SessionI] (l.Server-8) cleanupSelf(ServiceFactoryI(session-ae0e2150-85bf-45ad-9022-b98f3853dd7c/8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)).</p>
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2015-07-30 15:42:00,021 INFO [ ome.services.blitz.fire.SessionManagerI] (2-thread-2) Performing requestHeartbeats</p>
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2015-07-30 15:42:17,099 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-4) Found session locally: f9ca4399-91f0-4144-8a08-65b993fe2b7b</p>
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2015-07-30 15:42:17,102 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-4) Rejoining session ServiceFactoryI(session-7a80435e-aafd-49a4-9a8f-3e4b7306b733/f9ca4399-91f0-4144-8a08-65b993fe2b7b) (agent=OMERO.web)</p>
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2015-07-30 15:42:17,109 INFO [o.services.sessions.SessionContext$Count] (l.Server-5) -Reference count: f9ca4399-91f0-4144-8a08-65b993fe2b7b=0</p>
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2015-07-30 15:42:17,109 INFO [ omero.cmd.SessionI] (l.Server-5) cleanupSelf(ServiceFactoryI(session-7a80435e-aafd-49a4-9a8f-3e4b7306b733/f9ca4399-91f0-4144-8a08-65b993fe2b7b)).</p>
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2015-07-30 15:42:49,766 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-7) Found session locally: 8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0</p>
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2015-07-30 15:42:49,771 INFO [ ome.services.blitz.fire.SessionManagerI] (l.Server-7) Rejoining session ServiceFactoryI(session-bf41af0d-7e31-4b67-a02d-588d06f67a3c/8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0) (agent=OMERO.web)</p>
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2015-07-30 15:42:49,780 INFO [o.services.sessions.SessionContext$Count] (l.Server-9) -Reference count: 8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0=0</p>
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2015-07-30 15:42:49,781 INFO [ omero.cmd.SessionI] (l.Server-9) cleanupSelf(ServiceFactoryI(session-bf41af0d-7e31-4b67-a02d-588d06f67a3c/8e998e6c-ddee-4498-8cd6-7ef89aa1a8e0)).</p>
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omero@omero-prod-gen2:~/OMERO.server/var/log$ omero admin diagnostics</p>
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================================================================================</p>
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OMERO Diagnostics 5.1.2-ice35-b45</p>
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================================================================================</p>
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</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Commands: java -version 1.7.0 (/usr/bin/java)</p>
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Commands: python -V 2.7.6 (/usr/bin/python)</p>
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Commands: icegridnode --version 3.5.1 (/usr/bin/icegridnode)</p>
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Commands: icegridadmin --version 3.5.1 (/usr/bin/icegridadmin)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Commands: psql --version 9.3.9 (/usr/bin/psql)</p>
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<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: icegridnode running</p>
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Server: Blitz-0 active (pid = 2624, enabled)</p>
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Server: DropBox active (pid = 2702, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: FileServer active (pid = 2688, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: Indexer-0 active (pid = 2628, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: MonitorServer active (pid = 2687, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: OMERO.Glacier2 active (pid = 2681, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: OMERO.IceStorm active (pid = 2712, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: PixelData-0 active (pid = 2690, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: Processor-0 active (pid = 2694, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: Tables-0 active (pid = 2686, enabled)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Server: TestDropBox inactive (enabled)</p>
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<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log dir: /home/omero/OMERO.server/var/log exists</p>
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<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log 223.0 MB errors=52 warnings=1142</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.1 524.0 MB errors=31 warnings=2904</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.2 524.0 MB errors=115 warnings=5465</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.3 524.0 MB errors=441 warnings=4128</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.4 524.0 MB errors=336 warnings=11149</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.5 524.0 MB errors=88 warnings=3846</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.6 524.0 MB errors=324 warnings=6979</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.7 524.0 MB errors=18 warnings=2203</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Blitz-0.log.8 524.0 MB errors=274 warnings=1354</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: DropBox.log 14.0 KB errors=0 warnings=5 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: FileServer.log 1.0 KB </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Indexer-0.log 2.0 MB errors=186 warnings=263 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: MonitorServer.log 7.0 KB </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: OMEROweb.log 1.0 MB errors=13 warnings=20 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: OMEROweb.log.1 26.0 KB errors=0 warnings=1 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: OMEROweb.log.2 34.0 KB errors=0 warnings=1 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: OMEROweb.log.3 49.0 KB </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: OMEROweb.log.4 59.0 KB </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: OMEROweb.log.5 63.0 KB errors=0 warnings=1 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: OMEROweb_request.log 1.0 MB errors=218 warnings=6679</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: PixelData-0.log 13.0 MB errors=1897 warnings=82 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log 188.0 KB errors=1 warnings=3 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.1 4.0 MB errors=24 warnings=1 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.2 4.0 MB errors=14 warnings=1 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.3 4.0 MB </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.4 4.0 MB errors=3 warnings=0 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.5 4.0 MB errors=36 warnings=4 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.6 4.0 MB errors=9 warnings=1 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.7 4.0 MB errors=3 warnings=0 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.8 4.0 MB errors=32 warnings=6 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Processor-0.log.9 4.0 MB errors=4 warnings=0 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Tables-0.log 10.0 KB errors=0 warnings=6 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: TestDropBox.log n/a</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: master.err 40.0 KB errors=19 warnings=22 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: master.out 0.0 KB </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Log files: Total size 4482.29 MB</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0); min-height: 14px;">
<br>
</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0); min-height: 14px;">
<br>
</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:OMERO_HOME=(unset) </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:OMERO_NODE=(unset) </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:OMERO_MASTER=(unset) </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:OMERO_USERDIR=(unset) </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:OMERO_TMPDIR=(unset) </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:PATH=/home/omero/OMERO.server/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/games:/usr/games </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:PYTHONPATH=/usr/CellProfiler:/usr/lib/python2.7/dist-packages: </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:ICE_HOME=/usr/share/Ice-3.5.1 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:LD_LIBRARY_PATH=/usr/lib/jvm/java-7-openjdk-amd64/jre/lib/amd64/server:/usr/lib/jvm/java-7-openjdk-amd64:/usr/lib/jvm/java-7-openjdk-amd64/include </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
Environment:DYLD_LIBRARY_PATH=(unset) </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0); min-height: 14px;">
<br>
</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
OMERO SSL port:4064 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
OMERO TCP port:4063 </p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
OMERO data dir:'/omero.store' Exists? True<span class="Apple-tab-span" style="white-space:pre">
</span>Is writable? True</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
OMERO temp dir:'/home/omero/omero/tmp' Exists? True<span class="Apple-tab-span" style="white-space:pre">
</span>Is writable? True (Size: 24229)</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0); min-height: 14px;">
<br>
</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
JVM settings: Blitz -Xmx7200m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
JVM settings: Indexer -Xmx4800m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
JVM settings: Pixeldata -Xmx7200m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
JVM settings: Repository -Xmx4800m -XX:MaxPermSize=1g -XX:+IgnoreUnrecognizedVMOptions</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0); min-height: 14px;">
<br>
</p>
<p style="margin: 0px; font-size: 12px; font-family: 'Andale Mono'; color: rgb(41, 249, 20); background-color: rgb(0, 0, 0);">
OMERO.web status... [RUNNING] (PID 2954)</p>
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<div>Could really use a helping hand if someone can lend it – my users are dead in the water without their Insight ;).</div>
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<div>Thank you!</div>
<div><br>
</div>
<div>-jc</div>
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