[ome-users] Error 500

[Kenneth Gillen (Staff)]

Hi Thomas,

It's the IIS worker process idle time-out. It can be worked around by disabling the time-out in the Application Pool settings.

See https://www.openmicroscopy.org/site/support/omero5.1/sysadmins/windows/install-web.html, and search for "Idle Time-out"

All the best,

Kenny

--

Kenneth Gillen
OME System Administrator

Wellcome Trust Centre for Gene Regulation & Expression
College of Life Sciences
CTIR 2
University of Dundee
Dow Street
Dundee  DD1 5EH
United Kingdom

Tel: +44 (0) 1382 388797
Skype: kennethgillen

http://www.twitter.com/openmicroscopy

From: ome-users <ome-users-bounces at lists.openmicroscopy.org.uk<mailto:ome-users-bounces at lists.openmicroscopy.org.uk>> on behalf of Simon Li <spli at dundee.ac.uk<mailto:spli at dundee.ac.uk>>
Reply-To: OME User Support List <ome-users at lists.openmicroscopy.org.uk<mailto:ome-users at lists.openmicroscopy.org.uk>>
Date: Monday, 3 August 2015 18:36
To: OME User Support List <ome-users at lists.openmicroscopy.org.uk<mailto:ome-users at lists.openmicroscopy.org.uk>>
Subject: Re: [ome-users] Error 500

Hi Thomas

We're aware of this problem with IIS on Windows, but unfortunately we don't have a solution. If you or anyone else on the list knows how to fix this we'd be very grateful if you could let us know, and we'll add it to our docs!

Thanks

Simon


On 3 August 2015 at 18:25, Thomas Pengo <tpengo at umn.edu<mailto:tpengo at umn.edu>> wrote:
Hi,

I have a working installation of OMERO 5.1.0 on a (virtual) server, Windows Server 2012 (NT 6.2).

All works well, except that I get an "Internal Server Error" 500 when I try to log on to the webclient in OMERO. Misteriously, it disappears if I refresh the page.. Then reappears after some time the server has not been used.

The Blitz log looks ok but the event viewer shows an ISAPI Filter of Extension error:

"Failed to import callback module 'omero_web_iis'
Access is denied."

Any ideas?

Thanks
Thomas


The University of Dundee is a registered Scottish Charity, No: SC015096

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The University of Dundee is a registered Scottish Charity, No: SC015096

The University of Dundee is a registered Scottish Charity, No: SC015096
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