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<div style="font-family: Calibri, sans-serif;">Hi Thomas,</div>
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<div style="font-family: Calibri, sans-serif;">It’s the IIS worker process idle time-out. It can be worked around by disabling the time-out in the Application Pool settings.</div>
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<div><font face="Calibri,sans-serif">See </font><a href="https://www.openmicroscopy.org/site/support/omero5.1/sysadmins/windows/install-web.html" style="font-family: Calibri, sans-serif;">https://www.openmicroscopy.org/site/support/omero5.1/sysadmins/windows/install-web.html</a><font face="Calibri,sans-serif">,
and search for </font>"<em class="guilabel" style="letter-spacing: -0.159999996423721px; line-height: 24px; widows: 1; background-color: rgb(255, 255, 255);">Idle Time-out"</em></div>
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<div>All the best,</div>
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<div>Kenny</div>
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<div>--</div>
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<div style="font-family: Calibri; font-size: medium; "><span style="font-size: 12px; font-style: italic; font-weight: bold; font-family: Arial; ">Kenneth Gillen</span></div>
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<span style="font-weight:bold">From: </span>ome-users <<a href="mailto:ome-users-bounces@lists.openmicroscopy.org.uk">ome-users-bounces@lists.openmicroscopy.org.uk</a>> on behalf of Simon Li <<a href="mailto:spli@dundee.ac.uk">spli@dundee.ac.uk</a>><br>
<span style="font-weight:bold">Reply-To: </span>OME User Support List <<a href="mailto:ome-users@lists.openmicroscopy.org.uk">ome-users@lists.openmicroscopy.org.uk</a>><br>
<span style="font-weight:bold">Date: </span>Monday, 3 August 2015 18:36<br>
<span style="font-weight:bold">To: </span>OME User Support List <<a href="mailto:ome-users@lists.openmicroscopy.org.uk">ome-users@lists.openmicroscopy.org.uk</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [ome-users] Error 500<br>
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<div>Hi Thomas<br>
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We're aware of this problem with IIS on Windows, but unfortunately we don't have a solution. If you or anyone else on the list knows how to fix this we'd be very grateful if you could let us know, and we'll add it to our docs!<br>
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Thanks<br>
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Simon<br>
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<div class="gmail_quote">On 3 August 2015 at 18:25, Thomas Pengo <span dir="ltr">
<<a href="mailto:tpengo@umn.edu" target="_blank">tpengo@umn.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div dir="ltr">Hi,
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<div>I have a working installation of OMERO 5.1.0 on a (virtual) server, Windows Server 2012 (NT 6.2). </div>
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<div>All works well, except that I get an "Internal Server Error" 500 when I try to log on to the webclient in OMERO. Misteriously, it disappears if I refresh the page.. Then reappears after some time the server has not been used.</div>
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<div>The Blitz log looks ok but the event viewer shows an ISAPI Filter of Extension error:</div>
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<div>"Failed to import callback module 'omero_web_iis'</div>
<div>Access is denied."</div>
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<div>Any ideas? </div>
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<div>Thanks</div>
<div>Thomas</div>
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<br>
<span style="font-size:10pt">The University of Dundee is a registered Scottish Charity, No: SC015096</span></div>
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</blockquote>
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<br>
<span style="font-size:10pt;">The University of Dundee is a registered Scottish Charity, No: SC015096</span></div>
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</span><br>
<span style="font-size:10pt;">The University of Dundee is a registered Scottish Charity, No: SC015096</span>
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