[ome-users] OMERO.server4.4.4 Settings Configuration (Could not import omero.cli! No module named Ice)

[Josh Moore]

On Nov 23, 2012, at 10:42 AM, UNAI LORENZO SIERRA wrote:
> 
> Dear Josh,

Hi Unai,

> Please find attached the screenshots of the security settings.
> My username is AdmOmero (the one I selected in both screenshots).

I think I've tracked down the source of the confusion. Our Windows documentation [1] doesn't make it clear that the process is launched as "LocalService" therefore the permissions you've configured do not suffice. You can see either of these threads for more discussion of the issue:

  * https://www.openmicroscopy.org/community/viewtopic.php?f=5&t=424#p1219
  
  * https://www.openmicroscopy.org/community/viewtopic.php?f=5&t=436&start=10

Sorry for the hassle!
~Josh.

[1] https://www.openmicroscopy.org/site/support/omero4/sysadmins/windows/server-binary-repository.html#permissions
[2] https://trac.openmicroscopy.org.uk/ome/ticket/9938

> Cheers,
> Unai
> 
> 
> Josh Moore <josh at glencoesoftware.com> escribió:
> 
>> 
>> On Nov 23, 2012, at 9:59 AM, UNAI LORENZO SIERRA wrote:
>> 
>>> Hi Josh,
>> 
>> Hi.
>> 
>>> This is the output of 'bin\omero admin diagnostics':
>>> 
>>> 
>>> O:\omero_dist>bin\omero admin diagnostics
>>> 
>>> ================================================================================
>>> 
>>> OMERO Diagnostics 4.4.4-ice34-b3099
>>> ================================================================================
>>> 
>>> 
>>> WARNING:omero.util.UpgradeCheck:UPGRADE AVAILABLE:Please upgrade to 4.4.5 See ht
>>> tp://trac.openmicroscopy.org.uk/omero for the latest version
>>> 
>>> Commands:   java -version                  1.7.0     (C:\Windows\system32\java.E
>>> XE)
>>> Commands:   python -V                      2.6.6     (C:\Python26\python.EXE)
>>> Commands:   icegridnode --version          3.4.2     (C:\Program Files\ZeroC\Ice
>>> -3.4.2\bin\icegridnode.EXE)
>>> Commands:   icegridadmin --version         3.4.2     (C:\Program Files\ZeroC\Ice
>>> -3.4.2\bin\icegridadmin.EXE)
>>> Commands:   psql --version                 not found
>>> 
>>> Server:     icegridnode                    not started
>>> 
>>> Log dir:    O:\omero_dist\var\log          exists
>>> 
>>> Log files:  Blitz-0.log                    n/a
>>> Log files:  DropBox.log                    n/a
>>> Log files:  FileServer.log                 n/a
>>> Log files:  Indexer-0.log                  n/a
>>> Log files:  MonitorServer.log              n/a
>>> Log files:  OMEROweb.log                   n/a
>>> Log files:  Processor-0.log                n/a
>>> Log files:  Tables-0.log                   n/a
>>> Log files:  TestDropBox.log                n/a
>>> Log files:  Total size                     0.00 MB
>>> 
>>> Error while parsing logs
>>> 
>>> Environment:OMERO_HOME=(unset)
>>> Environment:OMERO_NODE=(unset)
>>> Environment:OMERO_MASTER=(unset)
>>> Environment:PATH=C:\Windows\system32\cmd.exe;C:\Program Files\ZeroC\Ice-3.4.2\bi
>>> n;C:\Python26;C:\Program Files\PHP\;C:\Windows\system32;C:\Windows;C:\Windows\Sy
>>> stem32\Wbem;C:\Program Files\Intel\DMIX;C:\Windows\System32\Windows System Resou
>>> rce Manager\bin;C:\Program Files\MySQL\MySQL Server 5.1\bin;C:\Program Files\Pan
>>> da Security\WaAgent\Common;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Window
>>> s\system32\cmd.exe
>>> Environment:ICE_HOME=(unset)
>>> Environment:LD_LIBRARY_PATH=(unset)
>>> Environment:DYLD_LIBRARY_PATH=(unset)
>>> 
>>> OMERO data dir: 'P:\OMERO'      Exists? True    Is writable? True
>>> OMERO.web status... [NOT STARTED]
>>> 
>>> 
>>> I can't send you the var\log file because it doesn't exist.
>> 
>> Understood. Could you provide us with a screenshot of the directory security settings for both P:\OMERO and O:\omero_dist?
>> 
>> Thanks,
>> ~Josh.
>> 
>> 
>>> Please, do not hesitate to ask me about any kind of information in case you need it.
>>> 
>>> Thanks,
>>> Unai
>>> 
>>> 
>>> Josh Moore <josh at glencoesoftware.com> escribió:
>>> 
>>>> 
>>>> On Nov 20, 2012, at 1:24 PM, UNAI LORENZO SIERRA wrote:
>>>>> Dear Blazej,
>>>> 
>>>> Hi Unai,
>>>> 
>>>>> Sorry for the delay answering your email.
>>>>> I changed all the permissions and now I'm the system administrator.
>>>>> But I'm still having problems with 'omero admin start'.
>>>>> 
>>>>> Could you please take a look at the command line?
>>>>> 
>>>>> 
>>>>> O:\omero_dist>bin\omero admin start
>>>>> No descriptor given. Using etc\grid\windefault.xml
>>>>> [SC] StartService ERROR 1053:
>>>>> 
>>>>> El servicio no respondió a tiempo a la solicitud de inicio o de control.
>>>>> 
>>>>> 
>>>>> Waiting on startup. Use CTRL-C to exit
>>>>> .
>>>>> 
>>>>> 
>>>>> (The service didn't respond on time to the start request)
>>>> 
>>>> After this latest attempt, could you again send us the output of bin\omero admin diagnostics and the contents of var\log? One other thing to check is if your previous attempts didn't leave a process running. We usually use Process Explorer ("procexp.exe") available here http://technet.microsoft.com/en-us/sysinternals/bb896653. I've taken a screenshot of a healthy OMERO installation here: