[ome-users] 4.1.0 - Unable to logon

[josh.moore at gmx.de]

Stuart,

my apologies, but there's a bug* in the diagnostics tool. It expects
you to be in the top-level directory (C:\omero_dist) and not in
bin. Then it would print out the log files with the numbers of errors
and warnings.

However, just from this part there's something obviously going
wrong. The Blitz server (Blitz-0) failed to start, meaning that you
definitely won't be able to login.

Could you send me that file offlist and we'll take a look?

Thanks,
~Josh.


* Added as http://trac.openmicroscopy.org.uk/omero/ticket/1603

Smith, Stuart C writes:
 > Hi Josh, find below the output...
 >  
 > ================================================================================
 > OMERO Diagnostics Beta-4.1.0-r5585-b12
 > ================================================================================
 > Commands:   java -version                  1.6.0     (C:\Program Files\Java\j2re1.4.2_01\bin\java.EXE -- 3 others)
 > Commands:   python -V                      2.5       (C:\Python25\python.EXE)
 > Commands:   icegridnode --version          3.3       (C:\Ice-3.3.1\bin\icegridnode.EXE)
 > Commands:   icegridadmin --version         3.3       (C:\Ice-3.3.1\bin\icegridadmin.EXE)
 > Commands:   psql --version                 not found
 > Server:     icegridnode                    running
 > Server:     Blitz-0                        inactive (disabled)
 > Server:     DropBox                        inactive (disabled)
 > Server:     FSServer                       active (pid = 4456, enabled)
 > Server:     Indexer-0                      inactive (disabled)
 > Server:     OMERO.Glacier2                 active (pid = 3576, enabled)
 > Server:     OMERO.IceStorm                 active (pid = 3680, enabled)
 > Server:     Processor-0                    activating (enabled)
 > Server:     Tables-0                       inactive (disabled)
 > Server:     TestDropBox                    inactive (enabled)
 > Server:     Web                            inactive (enabled)
 > Log dir:    C:\omero_dist\bin\var\log      n/a
 > 
 > ________________________________
 > 
 > From: josh.moore at gmx.de [mailto:josh.moore at gmx.de]
 > Sent: Tue 27/10/2009 09:59
 > To: Smith, Stuart C
 > Cc: ome-users at lists.openmicroscopy.org.uk
 > Subject: [ome-users] 4.1.0 - Unable to logon
 > 
 > 
 > 
 > 
 > Stuart,
 > 
 > on the server machine, can you run:
 > 
 >   bin\omero admin diagnostics
 > 
 > and possibly send us any of the log files which contain
 > errors. There's an example of the output at the bottom of the
 > install page:
 > 
 >   https://www.openmicroscopy.org/site/support/omero4/server/install-windows
 > 
 > Best wishes,
 > ~Josh
 > 
 > Smith, Stuart C writes:

 >  > Morning, I have just installed OME 4.1.0 on a WinXP platform,
 >  > but cannot login to the OME Client.  I am using the
 >  > Username/Password: omero, but get the error mesaage "failed to
 >  > log onto OMERO. Please check your name and/or password or try
 >  > again later".  Any idea's?
 >  >
 >  > Previously I was able to login to an earlier version before I wiped the
 >  > PC and installed 4.1
 >  >
 >  > Stuart
 >