[ome-users] OMERO.figure behaviour on different machines

Wed Dec 6 09:04:54 GMT 2017

Hi Will,

> Does it then fail to show the ‘position’ icon that you clicked on?
yes, it sounds like that. I've captured my screen in a short recording, 
maybe its helpful.

You should receive a download-link in a separate email.

Thanks and cheers,
Kai

On 12/05/2017 10:59 PM, William Moore (Staff) wrote:
> Hi Kai,
>
>  That looks like it’s working up to the point you took the screenshot.
> Does it then fail to show the ‘position’ icon that you clicked on?
> Or does it ignore the selected position when you subsequently click “Add”?
>
>   Cheers,
>
>    Will.
>
>
>> On 5 Dec 2017, at 16:37, Kai Schleicher <kai.schleicher at unibas.ch 
>> <mailto:kai.schleicher at unibas.ch>> wrote:
>>
>> Thanks Will!
>>
>> I have followed these steps but I have to admit that this is quickly 
>> getting over my head :/
>>
>> please find my screenshot attached - I did not find anything out of 
>> the ordinary there.
>>
>> Have a nice evening and cheers,
>> Kai
>>
>>
>> On 12/05/2017 03:57 PM, William Moore (Staff) wrote:
>>> Sorry - here’s the screenshot…
>>>
>>> <Screen Shot 2017-12-05 at 14.45.25.png>
>>>
>>>
>>>> On 5 Dec 2017, at 13:56, Kai Schleicher <kai.schleicher at unibas.ch 
>>>> <mailto:kai.schleicher at unibas.ch>> wrote:
>>>>
>>>> Hi Will,
>>>>
>>>> please find my answers in-line:
>>>>
>>>>
>>>>>  You could try to Right-click > Inspect Element in each browser on 
>>>>> the exact spot where you’re clicking
>>>>> on the drop-down menu, particularly in the case where the click is 
>>>>> having no effect.
>>>> as far as I can tell the same DOM (?) element is selected in both 
>>>> cases (see attached screenshot from the problematic machine)
>>>>
>>>>> Also, is there any difference in touch-screen functionality 
>>>>> between those 2 machines?
>>>> no, both machines don't support touch-screen.
>>>>
>>>>> Is it the "Add Labels” form that is being unresponsive?
>>>>> Or is it the editing of individual labels under “Edit Labels” 
>>>>> that’s not working (or both)?
>>>> both
>>>>
>>>> Thanks for your help and cheers,
>>>> Kai
>>>>
>>>>
>>>> On 12/05/2017 02:35 PM, William Moore (Staff) wrote:
>>>>> Hi Kai,
>>>>>
>>>>>  You could try to Right-click > Inspect Element in each browser on 
>>>>> the exact spot where you’re clicking
>>>>> on the drop-down menu, particularly in the case where the click is 
>>>>> having no effect.
>>>>>
>>>>> Try to see if there’s a different DOM element under the mouse 
>>>>> pointer at that time.
>>>>> Also, is there any difference in touch-screen functionality 
>>>>> between those 2 machines?
>>>>>
>>>>> Is it the "Add Labels” form that is being unresponsive?
>>>>> Or is it the editing of individual labels under “Edit Labels” 
>>>>> that’s not working (or both)?
>>>>>
>>>>>  Cheers,
>>>>>
>>>>>   Will.
>>>>>
>>>>>
>>>>>> On 5 Dec 2017, at 13:28, Kai Schleicher <kai.schleicher at unibas.ch 
>>>>>> <mailto:kai.schleicher at unibas.ch>> wrote:
>>>>>>
>>>>>> HI Will,
>>>>>>
>>>>>> thanks for the superfast reply!
>>>>>>
>>>>>> I did what you suggested, but unfortunately the output in the 
>>>>>> console is exactly the same between the two machines, i.e. holds 
>>>>>> no clues.
>>>>>>
>>>>>> It simply gives a warning saying "Empty string passed to 
>>>>>> getElementById()." in both cases, but no errors.
>>>>>>
>>>>>> Is there another place where I can look for differences?
>>>>>>
>>>>>> Thanks and cheers,
>>>>>> Kai
>>>>>>
>>>>>>
>>>>>> On 12/05/2017 02:00 PM, William Moore (Staff) wrote:
>>>>>>> Hi Kai,
>>>>>>>
>>>>>>>  I can’t think what the issue is so far.
>>>>>>>
>>>>>>> Can you open the dev-tools on Firefox? Easiest is to right-click 
>>>>>>> anywhere on the page and choose “Inspect Element”.
>>>>>>> Then choose the Console tab in the dev-tools and see if you see 
>>>>>>> any errors etc when you reproduce the bug.
>>>>>>>
>>>>>>> Hopefully that might give some clues.
>>>>>>> I’ll see if I can think of any better ideas what might be the 
>>>>>>> problem…
>>>>>>>
>>>>>>>  Cheers,
>>>>>>>
>>>>>>>   Will.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>> On 5 Dec 2017, at 12:42, Kai Schleicher 
>>>>>>>> <kai.schleicher at unibas.ch <mailto:kai.schleicher at unibas.ch>> wrote:
>>>>>>>>
>>>>>>>> Dear OME team,
>>>>>>>>
>>>>>>>> I am experiencing an odd issue with OMERO.figure and am 
>>>>>>>> struggling to troubleshoot it properly, please see quote 
>>>>>>>> message below.
>>>>>>>>
>>>>>>>>
>>>>>>>>> The Problem is that selections from the dropdown-menus in 
>>>>>>>>> OMERO.figure are not accepted.
>>>>>>>>> For example, we can add a label, but we can't change the size, 
>>>>>>>>> position or colour from the default. The same thing applies to 
>>>>>>>>> ROIs: they can be added, but not edited. All buttons exist in 
>>>>>>>>> the drop down menu and can be selected, but they are not 
>>>>>>>>> set/accepted.
>>>>>>>>
>>>>>>>> Now whats peculiar about this:
>>>>>>>>
>>>>>>>> I have two computers, both managed Win7 64bit machines part of 
>>>>>>>> the same active directory, both using the same version of 
>>>>>>>> Firefox portable (57.1).
>>>>>>>> On one machine I experience the above issue, but *not* on the 
>>>>>>>> other.
>>>>>>>>
>>>>>>>> I am currently at a loss as to how I could debug this issue 
>>>>>>>> further.
>>>>>>>> If you have an idea and could you point me in the right 
>>>>>>>> direction to look it be very happy :)
>>>>>>>>
>>>>>>>> As always, thanks for your help and cheers,
>>>>>>>> Kai
>>>>>>>>
>>>>>>>> -- 
>>>>>>>> >>Please note my NEW PHONE NUMBERS: +41 61 207 57 31 (direct) +41 61 207 22 50 (central)<<
>>>>>>>> Kai Schleicher, PhD | Research Associate in Advanced Light Microscopy | Biozentrum, University of Basel | Klingelbergstrasse 50/70 | CH-4056 Basel |
>>>>>>>> Phone: +41 61 207 57 31 (direct) +41 61 207 22 50 (central) |kai.schleicher at unibas.ch  |www.biozentrum.unibas.ch  |www.microscopynetwork.unibas.ch
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>>>>
>>>> <Screenshot from 2017-12-05 14-54-05.png>
>>>
>>>
>>> The University of Dundee is a registered Scottish Charity, No: SC015096 
>>
>> <Screenshot from 2017-12-05 17-33-06.png>
>
>
> The University of Dundee is a registered Scottish Charity, No: SC015096 

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