[ome-users] Insight login failure

Wed Mar 4 14:13:07 GMT 2015

Hi Kieran
*Hi Simon, Thanks for getting back to me*

Could you give us a bit more explanation about how you originally setup the
server,
how you created your users (e.g. manually, or using LDAP),

*I created users manually in INSIGHT*

 whether you've done any system modifications recently such as upgrading or
reinstalling OMERO,
*No*

 postgres,
*No*
 or any other OS upgrades,
*Win7 Auto updates off... I have just, post problem manifestation, updated
Java to 8.40*

etc. Could you also post the output of `bin\omero config get` (blank out
any passwords).

*I think this the account that I created most recently. Foolishly I gave it
the same login credentials as my missing account so I am not sure if this
config refers to my new account or the missing one. *

*C:\omeroserverfiles>bin\omero config
getomero.data.dir=C:\\omeroomero.db.name
<http://omero.db.name>=omero_databaseomero.db.pass=***************omero.db.user=kmcgomero.web.application_server=developmentomero.web.debug=Truebelow
is a print screen of the managed repositories on the HDD. My missing data
is in the folder kmcg_2. Most recently uploaded to on the 24 feb. I am not
sure where or when the _2 suffix came from but I suspect it is when I
created the new kmcg account after the problem manifested. *
[image: Inline images 1]

Do you have any other OMERO.servers?
*I have only one OMERO server. I verified that I am trying to connect to
either local host (on the server) or to the correct IP address (from my
laptop).*

For example could you have inadvertently connected to a different one?
*No*

 Have you previously setup OMERO on the same system (e.g. for initial
testing)?
*Yes*

 What other databases do you have on your system?
*I downloaded and installed MYSQL and set up a training database but it is
not running at the moment and I have't altered that in a long while. *
*During the initial server installation I created a second OMERO database
called omero_database1.*

*The missing user account does not have ownership of this database though.
(kmcg = omero_database, superkmcg = omero_database1)*

*[image: Inline images 2]*

*[image: Inline images 3]*

*I have the following users listed.*

*C:\omeroserverfiles>bin\omero user listUsing session
b4792158-32a2-46c2-95ae-caece4bc2f7d (root at localhost:4064). Idle timeout:
10.0 min. Current group: system id | login | first name | last name | email
                    | active | adminn | member of | owner
of----+-------+------------+-----------+---------------------------+--------+-------+-----------+----------
0
 | root  | root       | root      |                           | Yes    |
Yes  |           | 1  | guest | Guest      | Account   |
        |        |  | 2         | 2  | kmcg  | Kieran     | McGourty  |
kieran.mcgourty at gmail.com <kieran.mcgourty at gmail.com> | Yes    |  |
  | 2(3 rows)C:\omeroserverfiles>*

Cheers

*Thanks a lot Simon*

Simon

On 4 March 2015 at 13:35, Simon Li <spli at dundee.ac.uk> wrote:

>    Hi Kieran
>
>  Could you give us a bit more explanation about how you originally setup
> the server, how you created your users (e.g. manually, or using LDAP),
> whether you've done any system modifications recently such as upgrading or
> reinstalling OMERO, postgres, or any other OS upgrades, etc. Could you also
> post the output of `bin\omero config get` (blank out any passwords).
>
>  Do you have any other OMERO.servers? For example could you have
> inadvertently connected to a different one? Have you previously setup OMERO
> on the same system (e.g. for initial testing)? What other databases do you
> have on your system?
>
>  Cheers
>
>  Simon
>
>
> On 4 March 2015 at 12:26, Kieran McGourty <kieran.mcgourty at gmail.com>
> wrote:
>
>>
>>
>>  Dear Josh and OMERO users,
>>
>>  For some reason today when I tried to connect to my Omero server I was
>> unable to. Upon further inspection I found that all the user profiles I
>> added were missing. I was able to login to root user but there were no
>> other users recorded on the system. I was also able to create a new user
>> from root and then to login to that account.
>>
>>  using the cmd line to
>>  bin\omero user list
>>   yields only root and guest accounts.
>>
>>  My database appears to still be there. I am able to connect to it using
>> postgresql. I also am able to launch the postgresql shell and connect to my
>> databases in all previously created users.
>>
>>  server admin diagnostics are normal. Everything appears to be working
>> and writeable.
>>
>>  Is there a way to pull in previously created user profiles with
>> associated data?
>>
>>  Thanks a lot,
>>
>>  Kieran
>>
>>  p.s. I looked on the forum for someone who had this issue previously
>> but could not find any. Sorry if this was covered previously, I do not wish
>> to spam.
>>
>>
>>  Here is a copy of my diagnostics
>>
>>
>>
>> The University of Dundee is a registered Scottish Charity, No: SC015096
>>
>> _______________________________________________
>> ome-users mailing list
>> ome-users at lists.openmicroscopy.org.uk
>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>>
>>
>
> The University of Dundee is a registered Scottish Charity, No: SC015096
>
> _______________________________________________
> ome-users mailing list
> ome-users at lists.openmicroscopy.org.uk
> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>
>
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