[ome-users] OMERO.web on IIS 7.5 not working

Fri Apr 4 12:35:24 BST 2014

I guess I needed to be more patient. I removed the IIS piece 'bin\omero web iis --remove' and then re-installed it ' bin\omero web iis'. I did an IISRESET and the page still wouldn't come up. After waiting a few minutes, now it's working.

Thanks,
Jason

-----Original Message-----
From: Aleksandra Tarkowska [mailto:A.Tarkowska at dundee.ac.uk] 
Sent: Friday, April 04, 2014 7:18 AM
To: Kotecki, Jason
Cc: ome-users at lists.openmicroscopy.org.uk
Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working

I understood that you had all running, just could't log in. Unsetting those variables should't affect your OMERO instance. Could you look in the IIS logs and C:\OMERO.server\var\log\OMEROweb.log if there is anything telling you what is wrong?

Kind regards
Ola

On 04/04/2014 12:12, "Kotecki, Jason" <Jason.Kotecki at vai.org> wrote:

>I unset omero.web.session_engine and omero.web.cache_backend, restarted 
>the OMERO.server. Now the page doesn't come up at all. I am receiving 
>the
>500 - Internal server error. I tried an IISRESET and that didn't fix it 
>either. Here's my config:
>
>C:\OMERO.server>bin\omero config get
>omero.data.dir=F:\\OMERO2
>omero.db.name=omero_db
>omero.db.pass=********
>omero.db.user=db_user
>omero.web.admins=[[Jason, jason.kotecki at vai.org]] 
>omero.web.application_server=fastcgi-tcp
>omero.web.email_host=smtp.vai.org
>omero.web.email_subject_prefix=[OMERO]
>omero.web.server_email=omero at vai.org
>
>Thanks,
>Jason
>
>-----Original Message-----
>From: Aleksandra Tarkowska [mailto:A.Tarkowska at dundee.ac.uk]
>Sent: Friday, April 04, 2014 6:55 AM
>To: Kotecki, Jason; Josh Moore
>Cc: ome-users at lists.openmicroscopy.org.uk
>Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>
>Hi Jason
>
>I am glade your OMERO.server has started. In order to log in via Web 
>first you need to unset the following
>
>C:\omero_dist>bin\omero config set omero.web.session_engine
>
>
>
>
>
>
>
>
>
>C:\omero_dist>bin\omero config set omero.web.cache_backend
>
>
>and restart
>
>Our documentation will be upgraded within few days. My apology for the 
>confusion Please let me know if you can log in via OMERO.web
>
>Kind regards
>Ola
>
>
>
>
>
>On 03/04/2014 14:56, "Kotecki, Jason" <Jason.Kotecki at vai.org> wrote:
>
>>I created a new database and started over with a new OMERO.server 
>>instance. The service starts and I can get to the login page via IIS. 
>>I still am unable to login as 'root'.
>>
>>Thanks,
>>Jason
>>
>>-----Original Message-----
>>From: Josh Moore [mailto:josh at glencoesoftware.com]
>>Sent: Thursday, April 03, 2014 9:01 AM
>>To: Kotecki, Jason
>>Cc: Simon Li; ome-users at lists.openmicroscopy.org.uk
>>Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>
>>
>>On Apr 3, 2014, at 2:59 PM, Kotecki, Jason wrote:
>>
>>> Josh, I did login via the CLI successfully. Last night I was able to 
>>>get to the login page off of IIS but after an hour or so the 
>>>OMERO.server crashed. Now it won't even start.
>>
>>Hmmm....ok. Could you send us the diagnostics output as well as the 
>>mentioned log files, zipped?
>>Hopefully we can help pinpoint what's going on.
>>
>>Cheers,
>>~Josh
>>
>>
>>
>>> C:\OMERO.server>bin\omero admin start No descriptor given. Using 
>>> etc\grid\windefault.xml Installing OMERO.master Windows service.
>>> Successfully installed OMERO.master Windows service.
>>> Starting OMERO.master Windows service.
>>> Waiting on startup. Use CTRL-C to exit .............................
>>> Failed to startup some components after 300 seconds Calling "stop" 
>>> on remaining components OMERO.master service deleted.
>>> Waiting on shutdown. Use CTRL-C to exit ......
>>>
>>> Thanks,
>>> Jason
>>>
>>> -----Original Message-----
>>> From: Josh Moore [mailto:josh at glencoesoftware.com]
>>> Sent: Thursday, April 03, 2014 5:56 AM
>>> To: Kotecki, Jason
>>> Cc: Simon Li; ome-users at lists.openmicroscopy.org.uk
>>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>>
>>> Hi Jason,
>>>
>>> On Apr 3, 2014, at 2:44 AM, Kotecki, Jason wrote:
>>>
>>>> I'm not sure what I did, but the web page is now coming up from IIS.
>>>> Sould I be able to login? I tried logging in as 'root' and I get:
>>>> 'Error: Server is not responding, please contact administrator'.
>>>
>>> What does `bin\omero admin diagnostics` say? [1] Can you log in via 
>>> either insight or the CLI? [2]
>>>
>>> Cheers,
>>> ~Josh.
>>>
>>> [1]
>>> http://scanmail.trustwave.com/?c=129&d=ktu901LujB-bkQs4GY7NKFCiCKusu
>>> p
>>> y
>>> o1zG52fdS0w&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>>> r
>>> t
>>> %2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml%23troub
>>> l
>>> e
>>> shooting
>>>
>>> [2]
>>> http://scanmail.trustwave.com/?c=129&d=ktu901LujB-bkQs4GY7NKFCiCKusu
>>> p
>>> y
>>> o12Ptj6QDhA&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>>> r
>>> t
>>> %2fomero5%2fusers%2fcommand-line-interface%2ehtml%23command-line-wor
>>> k
>>> f
>>> low
>>>
>>>
>>>> Thanks,
>>>> Jason
>>>> ________________________________________
>>>> From: Simon Li [s.p.li at dundee.ac.uk]
>>>> Sent: Wednesday, April 02, 2014 4:59 PM
>>>> To: Kotecki, Jason
>>>> Cc: ome-users at lists.openmicroscopy.org.uk
>>>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>>>
>>>> Can you send us your OMERO.server/var/log/OMEROweb.log and IIS log 
>>>> files? Either as an attachment if they're fairly small, or upload 
>>>> them to 
>>>> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafa
>>>> o
>>>> 0
>>>> 6
>>>> hxs5-4vmldQ&u=https%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fqa2%2fqa%2
>>>> f
>>>> u
>>>> p
>>>> load%2f
>>>>
>>>> Could you also use reply-all if possible- that way your emails will 
>>>> be seen by others who can also help.
>>>>
>>>> Many thanks
>>>>
>>>> Simon
>>>>
>>>>
>>>> On Wed, 2014-04-02 at 20:39 +0000, Kotecki, Jason wrote:
>>>>> I was able to get the development server to work, just not the IIS 
>>>>>site.
>>>>>
>>>>> Thanks,
>>>>> Jason
>>>>>
>>>>> -----Original Message-----
>>>>> From: Simon Li [mailto:s.p.li at dundee.ac.uk]
>>>>> Sent: Wednesday, April 02, 2014 4:36 PM
>>>>> To: Kotecki, Jason
>>>>> Cc: ome-users at lists.openmicroscopy.org.uk
>>>>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>>>>
>>>>> Hi Jason
>>>>>
>>>>> Are you able to get this working using the development server?
>>>>> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNaf
>>>>> a
>>>>> o
>>>>> 0
>>>>> 6hxp8qtvKjcQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsu
>>>>> p
>>>>> p
>>>>> o
>>>>> rt%2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml%23using-the
>>>>> - l i ghtweight-development-server This will help to narrow down 
>>>>> whether the problem lies with the OMERO or web-server 
>>>>> configuration.
>>>>>
>>>>> Thanks
>>>>>
>>>>> Simon
>>>>>
>>>>>
>>>>> On Wed, 2014-04-02 at 15:36 +0000, Kotecki, Jason wrote:
>>>>>> Hello, I have installed the OMERO.server per the instruction 
>>>>>> found
>>>>>> here:
>>>>>>
>>>>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh
>>>>>> 3
>>>>>> B
>>>>>> E
>>>>>> SO
>>>>>> 2MWr1pvHimw&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsu
>>>>>> p
>>>>>> p o rt
>>>>>> %2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml
>>>>>>
>>>>>>
>>>>>>
>>>>>> Below is a list of everything I installed which are all 64-bit
>>>>>>
>>>>>> Windows Server 2008 R2 (64 bit)
>>>>>>
>>>>>> jdk-8-windows-x64
>>>>>>
>>>>>> postgresql-9.3.4-1-windows-x64
>>>>>>
>>>>>> python-2.6.6.amd64
>>>>>>
>>>>>> pywin32-218.win-amd64-py2.6
>>>>>>
>>>>>> matplotlib-1.3.1.win-amd64-py2.6
>>>>>>
>>>>>> numpy-MKL-1.8.1.win-amd64-py2.6
>>>>>>
>>>>>> Pillow-2.3.0.win-amd64-py2.6
>>>>>>
>>>>>> scipy-0.13.3.win-amd64-py2.6
>>>>>>
>>>>>> tables-3.1.1.win-amd64-py2.6
>>>>>>
>>>>>> Ice-3.4.2
>>>>>>
>>>>>>
>>>>>>
>>>>>> I then installed the OMERO.web per the instructions found here:
>>>>>>
>>>>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh
>>>>>> 3
>>>>>> B
>>>>>> E
>>>>>> SO
>>>>>> 2MW_3oaXomQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsu
>>>>>> p p o rt %2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml
>>>>>>
>>>>>>
>>>>>>
>>>>>> Everything went smoothly. However, if I try to browse the page 
>>>>>> http://servername/omero I am receiving a 500-Internal server 
>>>>>> error message. Below is a list of my config. Is there something 
>>>>>> that I'm missing?
>>>>>>
>>>>>>
>>>>>>
>>>>>> C:\OMERO.server>bin\omero config get
>>>>>>
>>>>>> omero.data.dir=F:\\OMERO
>>>>>>
>>>>>> omero.db.name=omero_database
>>>>>>
>>>>>> omero.db.pass=********
>>>>>>
>>>>>> omero.db.user=db_user
>>>>>>
>>>>>> omero.web.application_server=fastcgi-tcp
>>>>>>
>>>>>> omero.web.cache_backend=file://C:/windows/temp/
>>>>>>
>>>>>> omero.web.session_engine=django.contrib.sessions.backends.cache
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Jason Kotecki
>>>>>>
>>_______________________________________________
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>>ome-users at lists.openmicroscopy.org.uk
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>>W
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>>2
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