[ome-users] OMERO.web on IIS 7.5 not working

[Josh Moore]

On Apr 3, 2014, at 2:59 PM, Kotecki, Jason wrote:

> Josh, I did login via the CLI successfully. Last night I was able to get to the login page off of IIS but after an hour or so the OMERO.server crashed. Now it won't even start.

Hmmm....ok. Could you send us the diagnostics output as well as the mentioned log files, zipped?
Hopefully we can help pinpoint what's going on.

Cheers,
~Josh



> C:\OMERO.server>bin\omero admin start
> No descriptor given. Using etc\grid\windefault.xml
> Installing OMERO.master Windows service.
> Successfully installed OMERO.master Windows service.
> Starting OMERO.master Windows service.
> Waiting on startup. Use CTRL-C to exit
> .............................
> Failed to startup some components after 300 seconds
> Calling "stop" on remaining components
> OMERO.master service deleted.
> Waiting on shutdown. Use CTRL-C to exit
> ......
> 
> Thanks,
> Jason
> 
> -----Original Message-----
> From: Josh Moore [mailto:josh at glencoesoftware.com] 
> Sent: Thursday, April 03, 2014 5:56 AM
> To: Kotecki, Jason
> Cc: Simon Li; ome-users at lists.openmicroscopy.org.uk
> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
> 
> Hi Jason,
> 
> On Apr 3, 2014, at 2:44 AM, Kotecki, Jason wrote:
> 
>> I'm not sure what I did, but the web page is now coming up from IIS. 
>> Sould I be able to login? I tried logging in as 'root' and I get: 
>> 'Error: Server is not responding, please contact administrator'.
> 
> What does `bin\omero admin diagnostics` say? [1] Can you log in via either insight or the CLI? [2]
> 
> Cheers,
> ~Josh.
> 
> [1] http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao06hxpwpsfD0dg&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsupport%2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml%23troubleshooting
> 
> [2] http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao06hxs5956OlIQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsupport%2fomero5%2fusers%2fcommand-line-interface%2ehtml%23command-line-workflow
> 
> 
>> Thanks,
>> Jason
>> ________________________________________
>> From: Simon Li [s.p.li at dundee.ac.uk]
>> Sent: Wednesday, April 02, 2014 4:59 PM
>> To: Kotecki, Jason
>> Cc: ome-users at lists.openmicroscopy.org.uk
>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>> 
>> Can you send us your OMERO.server/var/log/OMEROweb.log and IIS log 
>> files? Either as an attachment if they're fairly small, or upload them 
>> to 
>> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao06
>> hxs5-4vmldQ&u=https%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fqa2%2fqa%2fup
>> load%2f
>> 
>> Could you also use reply-all if possible- that way your emails will be 
>> seen by others who can also help.
>> 
>> Many thanks
>> 
>> Simon
>> 
>> 
>> On Wed, 2014-04-02 at 20:39 +0000, Kotecki, Jason wrote:
>>> I was able to get the development server to work, just not the IIS site.
>>> 
>>> Thanks,
>>> Jason
>>> 
>>> -----Original Message-----
>>> From: Simon Li [mailto:s.p.li at dundee.ac.uk]
>>> Sent: Wednesday, April 02, 2014 4:36 PM
>>> To: Kotecki, Jason
>>> Cc: ome-users at lists.openmicroscopy.org.uk
>>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>> 
>>> Hi Jason
>>> 
>>> Are you able to get this working using the development server?
>>> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao0
>>> 6hxp8qtvKjcQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>>> rt%2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml%23using-the-li
>>> ghtweight-development-server This will help to narrow down whether 
>>> the problem lies with the OMERO or web-server configuration.
>>> 
>>> Thanks
>>> 
>>> Simon
>>> 
>>> 
>>> On Wed, 2014-04-02 at 15:36 +0000, Kotecki, Jason wrote:
>>>> Hello, I have installed the OMERO.server per the instruction found
>>>> here:
>>>> 
>>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh3BE
>>>> SO 
>>>> 2MWr1pvHimw&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>>>> rt %2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml
>>>> 
>>>> 
>>>> 
>>>> Below is a list of everything I installed which are all 64-bit
>>>> 
>>>> Windows Server 2008 R2 (64 bit)
>>>> 
>>>> jdk-8-windows-x64
>>>> 
>>>> postgresql-9.3.4-1-windows-x64
>>>> 
>>>> python-2.6.6.amd64
>>>> 
>>>> pywin32-218.win-amd64-py2.6
>>>> 
>>>> matplotlib-1.3.1.win-amd64-py2.6
>>>> 
>>>> numpy-MKL-1.8.1.win-amd64-py2.6
>>>> 
>>>> Pillow-2.3.0.win-amd64-py2.6
>>>> 
>>>> scipy-0.13.3.win-amd64-py2.6
>>>> 
>>>> tables-3.1.1.win-amd64-py2.6
>>>> 
>>>> Ice-3.4.2
>>>> 
>>>> 
>>>> 
>>>> I then installed the OMERO.web per the instructions found here:
>>>> 
>>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh3BE
>>>> SO 
>>>> 2MW_3oaXomQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>>>> rt %2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml
>>>> 
>>>> 
>>>> 
>>>> Everything went smoothly. However, if I try to browse the page 
>>>> http://servername/omero I am receiving a 500-Internal server error 
>>>> message. Below is a list of my config. Is there something that I'm 
>>>> missing?
>>>> 
>>>> 
>>>> 
>>>> C:\OMERO.server>bin\omero config get
>>>> 
>>>> omero.data.dir=F:\\OMERO
>>>> 
>>>> omero.db.name=omero_database
>>>> 
>>>> omero.db.pass=********
>>>> 
>>>> omero.db.user=db_user
>>>> 
>>>> omero.web.application_server=fastcgi-tcp
>>>> 
>>>> omero.web.cache_backend=file://C:/windows/temp/
>>>> 
>>>> omero.web.session_engine=django.contrib.sessions.backends.cache
>>>> 
>>>> 
>>>> 
>>>> Thank you,
>>>> 
>>>> Jason Kotecki
>>>>