[ome-users] OMERO.web on IIS 7.5 not working

Thu Apr 3 13:59:09 BST 2014

Josh, I did login via the CLI successfully. Last night I was able to get to the login page off of IIS but after an hour or so the OMERO.server crashed. Now it won't even start.

C:\OMERO.server>bin\omero admin start
No descriptor given. Using etc\grid\windefault.xml
Installing OMERO.master Windows service.
Successfully installed OMERO.master Windows service.
Starting OMERO.master Windows service.
Waiting on startup. Use CTRL-C to exit
.............................
Failed to startup some components after 300 seconds
Calling "stop" on remaining components
OMERO.master service deleted.
Waiting on shutdown. Use CTRL-C to exit
......

Thanks,
Jason

-----Original Message-----
From: Josh Moore [mailto:josh at glencoesoftware.com] 
Sent: Thursday, April 03, 2014 5:56 AM
To: Kotecki, Jason
Cc: Simon Li; ome-users at lists.openmicroscopy.org.uk
Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working

Hi Jason,

On Apr 3, 2014, at 2:44 AM, Kotecki, Jason wrote:

> I'm not sure what I did, but the web page is now coming up from IIS. 
> Sould I be able to login? I tried logging in as 'root' and I get: 
> 'Error: Server is not responding, please contact administrator'.

What does `bin\omero admin diagnostics` say? [1] Can you log in via either insight or the CLI? [2]

Cheers,
~Josh.

[1] http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao06hxpwpsfD0dg&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsupport%2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml%23troubleshooting

[2] http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao06hxs5956OlIQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsupport%2fomero5%2fusers%2fcommand-line-interface%2ehtml%23command-line-workflow

> Thanks,
> Jason
> ________________________________________
> From: Simon Li [s.p.li at dundee.ac.uk]
> Sent: Wednesday, April 02, 2014 4:59 PM
> To: Kotecki, Jason
> Cc: ome-users at lists.openmicroscopy.org.uk
> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
> 
> Can you send us your OMERO.server/var/log/OMEROweb.log and IIS log 
> files? Either as an attachment if they're fairly small, or upload them 
> to 
> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao06
> hxs5-4vmldQ&u=https%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fqa2%2fqa%2fup
> load%2f
> 
> Could you also use reply-all if possible- that way your emails will be 
> seen by others who can also help.
> 
> Many thanks
> 
> Simon
> 
> 
> On Wed, 2014-04-02 at 20:39 +0000, Kotecki, Jason wrote:
>> I was able to get the development server to work, just not the IIS site.
>> 
>> Thanks,
>> Jason
>> 
>> -----Original Message-----
>> From: Simon Li [mailto:s.p.li at dundee.ac.uk]
>> Sent: Wednesday, April 02, 2014 4:36 PM
>> To: Kotecki, Jason
>> Cc: ome-users at lists.openmicroscopy.org.uk
>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>> 
>> Hi Jason
>> 
>> Are you able to get this working using the development server?
>> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao0
>> 6hxp8qtvKjcQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>> rt%2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml%23using-the-li
>> ghtweight-development-server This will help to narrow down whether 
>> the problem lies with the OMERO or web-server configuration.
>> 
>> Thanks
>> 
>> Simon
>> 
>> 
>> On Wed, 2014-04-02 at 15:36 +0000, Kotecki, Jason wrote:
>>> Hello, I have installed the OMERO.server per the instruction found
>>> here:
>>> 
>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh3BE
>>> SO 
>>> 2MWr1pvHimw&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>>> rt %2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml
>>> 
>>> 
>>> 
>>> Below is a list of everything I installed which are all 64-bit
>>> 
>>> Windows Server 2008 R2 (64 bit)
>>> 
>>> jdk-8-windows-x64
>>> 
>>> postgresql-9.3.4-1-windows-x64
>>> 
>>> python-2.6.6.amd64
>>> 
>>> pywin32-218.win-amd64-py2.6
>>> 
>>> matplotlib-1.3.1.win-amd64-py2.6
>>> 
>>> numpy-MKL-1.8.1.win-amd64-py2.6
>>> 
>>> Pillow-2.3.0.win-amd64-py2.6
>>> 
>>> scipy-0.13.3.win-amd64-py2.6
>>> 
>>> tables-3.1.1.win-amd64-py2.6
>>> 
>>> Ice-3.4.2
>>> 
>>> 
>>> 
>>> I then installed the OMERO.web per the instructions found here:
>>> 
>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh3BE
>>> SO 
>>> 2MW_3oaXomQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppo
>>> rt %2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml
>>> 
>>> 
>>> 
>>> Everything went smoothly. However, if I try to browse the page 
>>> http://servername/omero I am receiving a 500-Internal server error 
>>> message. Below is a list of my config. Is there something that I'm 
>>> missing?
>>> 
>>> 
>>> 
>>> C:\OMERO.server>bin\omero config get
>>> 
>>> omero.data.dir=F:\\OMERO
>>> 
>>> omero.db.name=omero_database
>>> 
>>> omero.db.pass=********
>>> 
>>> omero.db.user=db_user
>>> 
>>> omero.web.application_server=fastcgi-tcp
>>> 
>>> omero.web.cache_backend=file://C:/windows/temp/
>>> 
>>> omero.web.session_engine=django.contrib.sessions.backends.cache
>>> 
>>> 
>>> 
>>> Thank you,
>>> 
>>> Jason Kotecki
>>> 
>>> 
>>> _______________________________________________
>>> ome-users mailing list
>>> ome-users at lists.openmicroscopy.org.uk
>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh3BE
>>> SO 
>>> 2MTr38Pa4yA&u=http%3a%2f%2flists%2eopenmicroscopy%2eorg%2euk%2fmailm
>>> an
>>> %2flistinfo%2fome-users
>> 
>> 
>> The University of Dundee is a registered Scottish Charity, No: 
>> SC015096
> 
> 
> The University of Dundee is a registered Scottish Charity, No: 
> SC015096 _______________________________________________
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