[ome-users] OMERO 4.4.9 won't start after upgrade from 4.4.5

[Roger Leigh]

On 05/11/2013 09:11, Rainer Poehlmann wrote:

> I upgraded OMERO as described on the Server Upgrade page. [...]
> Consequently, ice was also upgraded to "3.5.1-1" using RHEL6 RPM
> packages as available at "http://www.zeroc.com/download/Ice/3.5"

When you upgraded all the ice packages, did every package get upgraded
to the 3.5 version?  The "rpm -qa" output would be useful to see.  If
(for example) you still had the old version of icegridnode, this would
not result in a working configuration.

> When trying to start up the new 4.4.9 version the following error is
> seen in the various log files:
>
> DropBox.log:
> NoEndpointException: exception ::Ice::NoEndpointException
>
> Processor-0.log:
> 2013-11-05 09:29:43,668 INFO  [                             omero.utils]
> (MainThread) Failed to get session on attempt 6
> 2013-11-05 09:29:53,669 WARNI [                             omero.utils]
> (MainThread) Reason: exception ::Ice::NoEndpointException
>
> Tables-0.log:
> File
> "/home/omeronas/OMERO.server-4.4.9-ice35-b98/lib/python/omero/util/__init__.py",
> line 193, in internal_service_factory
>      raise excpt
> NoEndpointException: exception ::Ice::NoEndpointException
>
> master.err:
> -! 11/05/13 09:25:19.666 OMERO.Glacier2: warning: unable to contact
> session manager `BlitzManager at BlitzAdapters'
>     Reference.cpp:1663: Ice::NoEndpointException:
>     no suitable endpoint available for proxy `BlitzManager -t -e 1.1 @
> BlitzAdapters'

Please could we have a copy of the most recent logfiles?  Blitz-0.log
should be sufficient.  If you could zip them up and put them somewhere
we could download them, that would be great.  You could use the QA
upload page here: http://qa.openmicroscopy.org.uk/qa/upload/

> bin/omero admin diagnostics output:

There's nothing strictly broken in the environment as far as I can tell,
but there's a few things which might be worth double-checking:

> Environment:PATH=/usr/java/latest/bin:/usr/java/jdk1.7.0_09/bin:/usr/java/jre1.7.0_09/bin:/usr/bin/bin:/usr/pgsql-9.2/bin:/usr/lib64/qt-3.3/bin:/usr/local/bin:/bin:/usr/bin:/usr/local/sbin:/usr/sbin:/sbin:/home/omeronas/bin

Does your PATH need to contain all these java paths?  They should be on
the standard path by default unless this is a custom install.

> Environment:ICE_HOME=/usr/bin

ICE_HOME is incorrect (but it's not required, so should be harmless).  I
would suggest either removing it or setting it to /usr/share/Ice-3.5 (or
whatever the directory in /usr/share/Ice-xxx is for your system).

> Environment:LD_LIBRARY_PATH=/usr/java/jdk1.7.0_09/lib:/usr/lib64:/usr/pgsql-9.2/lib:

Does the JDK libdir need adding here?  Same question as for PATH.  If
it's a custom install, maybe it's needed.

> Environment:DYLD_LIBRARY_PATH=/usr/javajdk1.7.0_09/lib:/usr/lib64:/usr/pgsql-9.2/lib:

DYLD_LIBRARY_PATH is MacOSX-specific; you can remove it.


Kind regards,
Roger Leigh

--
Dr Roger Leigh -- Open Microscopy Environment
Wellcome Trust Centre for Gene Regulation and Expression,
College of Life Sciences, University of Dundee, Dow Street,
Dundee DD1 5EH Scotland UK   Tel: (01382) 386364

The University of Dundee is a registered Scottish Charity, No: SC015096