[ome-users] OMERO.server4.4.4 Settings Configuration (Could not import omero.cli! No module named Ice)

Josh Moore josh at glencoesoftware.com
Mon Nov 26 12:42:22 GMT 2012 

On Nov 26, 2012, at 1:24 PM, UNAI LORENZO SIERRA wrote:
> 
> Dear Josh,

Hi Unai,

> After reconfiguring all the parameters you suggested, the command 'bin/omero admin start' still returns the same error.
> 
> 
> O:\omero_dist>echo Logging in user for service: %USERDOMAIN%\%USERNAME%
> Logging in user for service: U006359\AdmOmero
> 
> O:\omero_dist>python bin\omero config set omero.windows.user %USERDOMAIN%\%USERN
> AME%
> 
> O:\omero_dist>python bin\omero config set omero.windows.pass "%PASSWORD%"

Sorry for not explaining this bit, but the PASSWORD environment variable is set via the script:

  if "x%PASSWORD%" == "x" (SET /P PASSWORD=Password:)

You will need to pass in the actual password for user "AdmOmero".


> O:\omero_dist> bin\omero admin start
> No descriptor given. Using etc\grid\windefault.xml
> [SC] StartService ERROR 1053:
> 
> El servicio no respondió a tiempo a la solicitud de inicio o de control.
> 
> Waiting on startup. Use CTRL-C to exit
> ..Cancelled
> ¿Desea terminar el trabajo por lotes (S/N)? s
> 
> 
> Should I try to add manually a permission for 'NT AUTHORITY\LocalService'?
> 
> If so, I would appreciate all the explanations you could give me, because I don't really want to start "playing" with the permissions of the folders...

We are updating the docs now with instructions on re-configuring the folders and can let you know when they are done.


Cheers,
~Josh.


> Thanks,
> Unai
> 
> 
> Josh Moore <josh at glencoesoftware.com> escribió:
> 
>> 
>> On Nov 26, 2012, at 10:42 AM, UNAI LORENZO SIERRA wrote:
>> 
>>> 
>>> Hi Josh,
>> 
>> Hi Unai,
>> 
>>> Please find attached an image  with all the permissions for O:\ and P:\ folders.
>>> 
>>> As you can see, all the objects have total control over both folders. Should I also add "NT AUTHORITY\LocalService" manually, to start the server?
>> 
>> That is certainly one option, and a fine one. Alternatively, you can configure your installation to use your AdmOmero user. We do this for testing. Our test script [1] runs:
>> 
>>   echo Logging in user for service: %USERDOMAIN%\%USERNAME%
>> 
>> which prints:
>> 
>>   Logging in user for service: WIN2K3\omero
>> 
>> Then we execute:
>> 
>>   python bin\omero config set omero.windows.user %USERDOMAIN%\%USERNAME%
>>   python bin\omero config set omero.windows.pass "%PASSWORD%"
>> 
>> At which point, LocalService will no longer be used. You will need to make sure that AdmOmero has permissions to launch services, etc. but that should be clear if `bin\omero admin start` fails after this configuration.
>> 
>> Cheers,
>> ~Josh
>> 
>> [1] https://github.com/openmicroscopy/openmicroscopy/tree/develop/docs/QUICKSTART.bat
>> 
>> 
>> 
>>> Thanks,
>>> Unai
>>> 
>>> 
>>> Josh Moore <josh at glencoesoftware.com> escribió:
>>> 
>>>> 
>>>> On Nov 23, 2012, at 6:09 PM, UNAI LORENZO SIERRA wrote:
>>>> 
>>>>> 
>>>>> Hi Josh,
>>>> 
>>>> 
>>>> Hi Unai,
>>>> 
>>>>> I can't start the service, I got the same previous error.
>>>>> Something is definitely wrong with the OMERO.master service: I tried to initialize it manually but it didn't succeed either.
>>>> 
>>>> I would think we're now back to the situation we were in before. What are the permissions on O:\ and P:\ for "NT AUTHORITY\LocalService"?
>>>> 
>>>> Cheers,
>>>> ~Josh.
>>>> 
>>>> 
>>>>> Please, find attached the screenshot of the service error.
>>>>> 
>>>>> I hope it helps.
>>>>> 
>>>>> 
>>>>> Thanks,
>>>>> Unai
>>>>> 
>>>>> 
>>>>> 
>>>>> Josh Moore <josh at glencoesoftware.com> escribió:
>>>>> 
>>>>>> 
>>>>>> On Nov 23, 2012, at 4:55 PM, UNAI LORENZO SIERRA wrote:
>>>>>> 
>>>>>>> Hi Josh,
>>>>>> 
>>>>>> Hi Unai,
>>>>>> 
>>>>>>> Since I was having problems with all the permissions I uninstalled all the prerequisites and, after that, installed them again as an administrator.
>>>>>>> 
>>>>>>> I believe that something went wrong, because I can't populate the database using SQL Shell:
>>>>>>> 
>>>>>>> Server [localhost]:
>>>>>>> Database [postgres]: omero_database
>>>>>>> Port [5432]:
>>>>>>> Username [postgres]: db_user
>>>>>>> Contrase±a para usuario db_user:
>>>>>>> psql (9.2.1)
>>>>>>> ADVERTENCIA: El código de página de la consola (850) difiere del código
>>>>>>>         de página de Windows (1252).
>>>>>>>         Los caracteres de 8 bits pueden funcionar incorrectamente.
>>>>>>>         Vea la página de referencia de psql «Notes for Windows users»
>>>>>>>         para obtener más detalles.
>>>>>>> Digite «help» para obtener ayuda.
>>>>>>> 
>>>>>>> omero_database=> \i O:\omero_dist\OMERO4.4__0.sql
>>>>>>> O:: Invalid argument
>>>>>> 
>>>>>> This looks primarily like a slash handling issue. Try:
>>>>>> 
>>>>>> 	\i 'O:\\omero_dist\\OMERO4.4__0.sql'
>>>>>> 
>>>>>> And then try to start the server again if the command succeeds.
>>>>>> 
>>>>>> Cheers,
>>>>>> ~Josh.
>>>>>> 
>>>>>> 
>>>>>>> This is the otput of 'admin diagnostics':
>>>>>>> 
>>>>>>> 
>>>>>>> O:\omero_dist>bin\omero admin diagnostics
>>>>>>> 
>>>>>>> ================================================================================
>>>>>>> 
>>>>>>> OMERO Diagnostics 4.4.4-ice34-b3099
>>>>>>> ================================================================================
>>>>>>> 
>>>>>>> 
>>>>>>> WARNING:omero.util.UpgradeCheck:UPGRADE AVAILABLE:Please upgrade to 4.4.5 See ht
>>>>>>> tp://trac.openmicroscopy.org.uk/omero for the latest version
>>>>>>> 
>>>>>>> Commands:   java -version                  1.7.0     (C:\Windows\system32\java.E
>>>>>>> XE)
>>>>>>> Commands:   python -V                      2.6.6     (C:\Python26\python.EXE)
>>>>>>> Commands:   icegridnode --version          3.4.2     (C:\Program Files\ZeroC\Ice
>>>>>>> -3.4.2\bin\icegridnode.EXE)
>>>>>>> Commands:   icegridadmin --version         3.4.2     (C:\Program Files\ZeroC\Ice
>>>>>>> -3.4.2\bin\icegridadmin.EXE)
>>>>>>> Commands:   psql --version                 not found
>>>>>>> 
>>>>>>> Server:     icegridnode                    not started
>>>>>>> 
>>>>>>> Log dir:    O:\omero_dist\var\log          exists
>>>>>>> 
>>>>>>> Log files:  Blitz-0.log                    n/a
>>>>>>> Log files:  DropBox.log                    n/a
>>>>>>> Log files:  FileServer.log                 n/a
>>>>>>> Log files:  Indexer-0.log                  n/a
>>>>>>> Log files:  MonitorServer.log              n/a
>>>>>>> Log files:  OMEROweb.log                   n/a
>>>>>>> Log files:  Processor-0.log                n/a
>>>>>>> Log files:  Tables-0.log                   n/a
>>>>>>> Log files:  TestDropBox.log                n/a
>>>>>>> Log files:  Total size                     0.00 MB
>>>>>>> 
>>>>>>> Error while parsing logs
>>>>>>> 
>>>>>>> Environment:OMERO_HOME=(unset)
>>>>>>> Environment:OMERO_NODE=(unset)
>>>>>>> Environment:OMERO_MASTER=(unset)
>>>>>>> Environment:PATH=C:\Python26;C:\Program Files\PHP\;C:\Windows\system32;C:\Window
>>>>>>> s;C:\Windows\System32\Wbem;C:\Program Files\Intel\DMIX;C:\Windows\System32\Windo
>>>>>>> ws System Resource Manager\bin;C:\Program Files\MySQL\MySQL Server 5.1\bin;C:\Pr
>>>>>>> ogram Files\Panda Security\WaAgent\Common;C:\Windows\System32\WindowsPowerShell\
>>>>>>> v1.0\;C:\Windows\system32\cmd.exe;C:\Program Files\ZeroC\Ice-3.4.2\bin;
>>>>>>> Environment:ICE_HOME=(unset)
>>>>>>> Environment:LD_LIBRARY_PATH=(unset)
>>>>>>> Environment:DYLD_LIBRARY_PATH=(unset)
>>>>>>> 
>>>>>>> OMERO data dir: 'P:\OMERO'      Exists? True    Is writable? True
>>>>>>> OMERO.web status... [NOT STARTED]
>>>>>>> 
>>>>>>> 
>>>>>>> Thanks again,
>>>>>>> Unai
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> Josh Moore <josh at glencoesoftware.com> escribió:
>>>>>>> 
>>>>>>>> On Nov 23, 2012, at 10:42 AM, UNAI LORENZO SIERRA wrote:
>>>>>>>>> 
>>>>>>>>> Dear Josh,
>>>>>>>> 
>>>>>>>> Hi Unai,
>>>>>>>> 
>>>>>>>>> Please find attached the screenshots of the security settings.
>>>>>>>>> My username is AdmOmero (the one I selected in both screenshots).
>>>>>>>> 
>>>>>>>> I think I've tracked down the source of the confusion. Our Windows documentation [1] doesn't make it clear that the process is launched as "LocalService" therefore the permissions you've configured do not suffice. You can see either of these threads for more discussion of the issue:
>>>>>>>> 
>>>>>>>> * https://www.openmicroscopy.org/community/viewtopic.php?f=5&t=424#p1219
>>>>>>>> 
>>>>>>>> * https://www.openmicroscopy.org/community/viewtopic.php?f=5&t=436&start=10
>>>>>>>> 
>>>>>>>> Sorry for the hassle!
>>>>>>>> ~Josh.
>>>>>>>> 
>>>>>>>> [1] https://www.openmicroscopy.org/site/support/omero4/sysadmins/windows/server-binary-repository.html#permissions
>>>>>>>> [2] https://trac.openmicroscopy.org.uk/ome/ticket/9938
>>>>>>>> 
>>>>>>>>> Cheers,
>>>>>>>>> Unai
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Josh Moore <josh at glencoesoftware.com> escribió:
>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> On Nov 23, 2012, at 9:59 AM, UNAI LORENZO SIERRA wrote:
>>>>>>>>>> 
>>>>>>>>>>> Hi Josh,
>>>>>>>>>> 
>>>>>>>>>> Hi.
>>>>>>>>>> 
>>>>>>>>>>> This is the output of 'bin\omero admin diagnostics':
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> O:\omero_dist>bin\omero admin diagnostics
>>>>>>>>>>> 
>>>>>>>>>>> ================================================================================
>>>>>>>>>>> 
>>>>>>>>>>> OMERO Diagnostics 4.4.4-ice34-b3099
>>>>>>>>>>> ================================================================================
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> WARNING:omero.util.UpgradeCheck:UPGRADE AVAILABLE:Please upgrade to 4.4.5 See ht
>>>>>>>>>>> tp://trac.openmicroscopy.org.uk/omero for the latest version
>>>>>>>>>>> 
>>>>>>>>>>> Commands:   java -version                  1.7.0     (C:\Windows\system32\java.E
>>>>>>>>>>> XE)
>>>>>>>>>>> Commands:   python -V                      2.6.6     (C:\Python26\python.EXE)
>>>>>>>>>>> Commands:   icegridnode --version          3.4.2     (C:\Program Files\ZeroC\Ice
>>>>>>>>>>> -3.4.2\bin\icegridnode.EXE)
>>>>>>>>>>> Commands:   icegridadmin --version         3.4.2     (C:\Program Files\ZeroC\Ice
>>>>>>>>>>> -3.4.2\bin\icegridadmin.EXE)
>>>>>>>>>>> Commands:   psql --version                 not found
>>>>>>>>>>> 
>>>>>>>>>>> Server:     icegridnode                    not started
>>>>>>>>>>> 
>>>>>>>>>>> Log dir:    O:\omero_dist\var\log          exists
>>>>>>>>>>> 
>>>>>>>>>>> Log files:  Blitz-0.log                    n/a
>>>>>>>>>>> Log files:  DropBox.log                    n/a
>>>>>>>>>>> Log files:  FileServer.log                 n/a
>>>>>>>>>>> Log files:  Indexer-0.log                  n/a
>>>>>>>>>>> Log files:  MonitorServer.log              n/a
>>>>>>>>>>> Log files:  OMEROweb.log                   n/a
>>>>>>>>>>> Log files:  Processor-0.log                n/a
>>>>>>>>>>> Log files:  Tables-0.log                   n/a
>>>>>>>>>>> Log files:  TestDropBox.log                n/a
>>>>>>>>>>> Log files:  Total size                     0.00 MB
>>>>>>>>>>> 
>>>>>>>>>>> Error while parsing logs
>>>>>>>>>>> 
>>>>>>>>>>> Environment:OMERO_HOME=(unset)
>>>>>>>>>>> Environment:OMERO_NODE=(unset)
>>>>>>>>>>> Environment:OMERO_MASTER=(unset)
>>>>>>>>>>> Environment:PATH=C:\Windows\system32\cmd.exe;C:\Program Files\ZeroC\Ice-3.4.2\bi
>>>>>>>>>>> n;C:\Python26;C:\Program Files\PHP\;C:\Windows\system32;C:\Windows;C:\Windows\Sy
>>>>>>>>>>> stem32\Wbem;C:\Program Files\Intel\DMIX;C:\Windows\System32\Windows System Resou
>>>>>>>>>>> rce Manager\bin;C:\Program Files\MySQL\MySQL Server 5.1\bin;C:\Program Files\Pan
>>>>>>>>>>> da Security\WaAgent\Common;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Window
>>>>>>>>>>> s\system32\cmd.exe
>>>>>>>>>>> Environment:ICE_HOME=(unset)
>>>>>>>>>>> Environment:LD_LIBRARY_PATH=(unset)
>>>>>>>>>>> Environment:DYLD_LIBRARY_PATH=(unset)
>>>>>>>>>>> 
>>>>>>>>>>> OMERO data dir: 'P:\OMERO'      Exists? True    Is writable? True
>>>>>>>>>>> OMERO.web status... [NOT STARTED]
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> I can't send you the var\log file because it doesn't exist.
>>>>>>>>>> 
>>>>>>>>>> Understood. Could you provide us with a screenshot of the directory security settings for both P:\OMERO and O:\omero_dist?
>>>>>>>>>> 
>>>>>>>>>> Thanks,
>>>>>>>>>> ~Josh.
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>>> Please, do not hesitate to ask me about any kind of information in case you need it.
>>>>>>>>>>> 
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Unai
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> Josh Moore <josh at glencoesoftware.com> escribió:
>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>>> On Nov 20, 2012, at 1:24 PM, UNAI LORENZO SIERRA wrote:
>>>>>>>>>>>>> Dear Blazej,
>>>>>>>>>>>> 
>>>>>>>>>>>> Hi Unai,
>>>>>>>>>>>> 
>>>>>>>>>>>>> Sorry for the delay answering your email.
>>>>>>>>>>>>> I changed all the permissions and now I'm the system administrator.
>>>>>>>>>>>>> But I'm still having problems with 'omero admin start'.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Could you please take a look at the command line?
>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>>> O:\omero_dist>bin\omero admin start
>>>>>>>>>>>>> No descriptor given. Using etc\grid\windefault.xml
>>>>>>>>>>>>> [SC] StartService ERROR 1053:
>>>>>>>>>>>>> 
>>>>>>>>>>>>> El servicio no respondió a tiempo a la solicitud de inicio o de control.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Waiting on startup. Use CTRL-C to exit
>>>>>>>>>>>>> .
>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>>> (The service didn't respond on time to the start request)
>>>>>>>>>>>> 
>>>>>>>>>>>> After this latest attempt, could you again send us the output of bin\omero admin diagnostics and the contents of var\log? One other thing to check is if your previous attempts didn't leave a process running. We usually use Process Explorer ("procexp.exe") available here http://technet.microsoft.com/en-us/sysinternals/bb896653. I've taken a screenshot of a healthy OMERO installation here:
> 
> 
>

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