[ome-users] 4.1.0 - Unable to logon

[Smith, Stuart C]

Sure, I simply log onto the Windows PC, and open "Insight".  Should I be
starting something manually before trying "Insight"?

-----Original Message-----
From: josh.moore at gmx.de [mailto:josh.moore at gmx.de] 
Sent: 27 October 2009 16:25
To: Smith, Stuart C
Cc: ome-users at lists.openmicroscopy.org.uk
Subject: Re: [ome-users] 4.1.0 - Unable to logon


Hi Stuart,

this actually looks like a very healthy server log except for the fact
that shutdown is requested a few minutes after startup. Are you
using a startup script perhaps? If not, could you walk me through the
steps you take to get to this point?

Cheers,
~Josh.

Smith, Stuart C writes:
 > Hi Josh, 
 > Sorry was you after the "Blitz" log file? If so, see attached.
 > 
 > Stuart
 > -----Original Message-----
 > From: josh.moore at gmx.de [mailto:josh.moore at gmx.de] 
 > Sent: 27 October 2009 12:16
 > To: Smith, Stuart C
 > Cc: ome-users at lists.openmicroscopy.org.uk
 > Subject: Re: [ome-users] 4.1.0 - Unable to logon
 > 
 > 
 > Stuart,
 > 
 > my apologies, but there's a bug* in the diagnostics tool. It expects
 > you to be in the top-level directory (C:\omero_dist) and not in
 > bin. Then it would print out the log files with the numbers of errors
 > and warnings.
 > 
 > However, just from this part there's something obviously going
 > wrong. The Blitz server (Blitz-0) failed to start, meaning that you
 > definitely won't be able to login.
 > 
 > Could you send me that file offlist and we'll take a look?
 > 
 > Thanks,
 > ~Josh.
 > 
 > 
 > * Added as http://trac.openmicroscopy.org.uk/omero/ticket/1603
 > 
 > Smith, Stuart C writes:
 >  > Hi Josh, find below the output...
 >  >  
 >  >
 >
========================================================================
 > ========
 >  > OMERO Diagnostics Beta-4.1.0-r5585-b12
 >  >
 >
========================================================================
 > ========
 >  > Commands:   java -version                  1.6.0     (C:\Program
 > Files\Java\j2re1.4.2_01\bin\java.EXE -- 3 others)
 >  > Commands:   python -V                      2.5
 > (C:\Python25\python.EXE)
 >  > Commands:   icegridnode --version          3.3
 > (C:\Ice-3.3.1\bin\icegridnode.EXE)
 >  > Commands:   icegridadmin --version         3.3
 > (C:\Ice-3.3.1\bin\icegridadmin.EXE)
 >  > Commands:   psql --version                 not found
 >  > Server:     icegridnode                    running
 >  > Server:     Blitz-0                        inactive (disabled)
 >  > Server:     DropBox                        inactive (disabled)
 >  > Server:     FSServer                       active (pid = 4456,
 > enabled)
 >  > Server:     Indexer-0                      inactive (disabled)
 >  > Server:     OMERO.Glacier2                 active (pid = 3576,
 > enabled)
 >  > Server:     OMERO.IceStorm                 active (pid = 3680,
 > enabled)
 >  > Server:     Processor-0                    activating (enabled)
 >  > Server:     Tables-0                       inactive (disabled)
 >  > Server:     TestDropBox                    inactive (enabled)
 >  > Server:     Web                            inactive (enabled)
 >  > Log dir:    C:\omero_dist\bin\var\log      n/a
 >  > 
 >  > ________________________________
 >  > 
 >  > From: josh.moore at gmx.de [mailto:josh.moore at gmx.de]
 >  > Sent: Tue 27/10/2009 09:59
 >  > To: Smith, Stuart C
 >  > Cc: ome-users at lists.openmicroscopy.org.uk
 >  > Subject: [ome-users] 4.1.0 - Unable to logon
 >  > 
 >  > 
 >  > 
 >  > 
 >  > Stuart,
 >  > 
 >  > on the server machine, can you run:
 >  > 
 >  >   bin\omero admin diagnostics
 >  > 
 >  > and possibly send us any of the log files which contain
 >  > errors. There's an example of the output at the bottom of the
 >  > install page:
 >  > 
 >  >
 >
https://www.openmicroscopy.org/site/support/omero4/server/install-window
 > s
 >  > 
 >  > Best wishes,
 >  > ~Josh
 >  > 
 >  > Smith, Stuart C writes:
 > 
 >  >  > Morning, I have just installed OME 4.1.0 on a WinXP platform,
 >  >  > but cannot login to the OME Client.  I am using the
 >  >  > Username/Password: omero, but get the error mesaage "failed to
 >  >  > log onto OMERO. Please check your name and/or password or try
 >  >  > again later".  Any idea's?
 >  >  >
 >  >  > Previously I was able to login to an earlier version before I
 > wiped the
 >  >  > PC and installed 4.1
 >  >  >
 >  >  > Stuart
 >  >