[ome-users] 4.1.0 - cannot connect

[Chris Allan]

What username and password are you using to connect? Please have a  
look at this page:

http://www.openmicroscopy.org/site/support/omero4/troubleshooting#section-2

-Chris

On 15 Nov 2009, at 10:25, W. Chan wrote:

> I just installed 4.1.0 on ubuntu 9.0.4 (2.6.28-16-server) but cannot
> connect.  For OMERO.web, I ran as a normal user on the ubuntu  
> server, did
> "links http://localhost:8000/webadmin", and I got this error.
>
>     * Error: Connection not available, please check your user name and
>       password.
>
> If I use winxp OMERO.insight, I got the login failure error.  Tried  
> 0 for
> tcp_window_scaling but still no imporvement.
>
> No firewall is active on the ubuntu server and the iptable is empty.
>
> Here is the diagnostic.
>
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> ======================================================================
> OMERO Diagnostics Beta-4.1.0-r5585-b12
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> = 
> ======================================================================
>
> Commands:   java -version                  1.6.0     (/usr/bin/java)
> Commands:   python -V                      2.6       (/usr/bin/python)
> Commands:   icegridnode --version          3.3
> (/usr/bin/icegridnode)
> Commands:   icegridadmin --version         3.3
> (/usr/bin/icegridadmin)
> Commands:   psql --version                 8.3.8     (/usr/bin/psql)
>
> Server:     icegridnode                    running
> Server:     Blitz-0                        active (pid = 19987,  
> enabled)
> Server:     DropBox                        inactive (disabled)
> Server:     FSServer                       inactive (disabled)
> Server:     Indexer-0                      active (pid = 20001,  
> enabled)
> Server:     OMERO.Glacier2                 active (pid = 20003,  
> enabled)
> Server:     OMERO.IceStorm                 active (pid = 20006,  
> enabled)
> Server:     Processor-0                    active (pid = 20313,  
> enabled)
> Server:     Tables-0                       inactive (disabled)
> Server:     TestDropBox                    inactive (enabled)
> Server:     Web                            active (pid = 20929,  
> enabled)
>
> Log dir:    /home/omero/omero_dist/var/log exists
>
> Log files:  Blitz-0.log                    40.0 KB       errors=0
> warnings=6
> Log files:  DropBox.log                    1.0 KB        errors=2
> warnings=0
> Log files:  FSServer.log                   0.0 KB        errors=1
> warnings=0
> Log files:  Indexer-0.log                  56.0 KB       errors=3
> warnings=11
> Log files:  OMEROweb.log                   2.0 KB        errors=2
> warnings=1
> Log files:  OMEROweb.log.2009-11-15        3.0 KB        errors=3
> warnings=2
> Log files:  Processor-0.log                8.0 KB        errors=2
> warnings=14
> Log files:  Tables-0.log                   n/a
> Log files:  TestDropBox.log                n/a
> Log files:  master.err                     2.0 KB        errors=0
> warnings=3
> Log files:  master.out                     0.0 KB
> Log files:  Total size                     0.12 MB
>
> /OMERO is owned by omero:omero.  When I export the PYTHONPATH, I did
> notice that $PYTHONPATH only points to /home/omero/omero_dist/lib/ 
> python.
> The system has python at /usr/bin/python.  So I don't think that  
> could be
> a problem.
>
> Here is a portion of the Blitz log that seem to show something but I  
> do
> know enough to make sense out of it.
>
> 2009-11-15 01:42:03,900 INFO   
> [        ome.services.util.ServiceHandler]
> (l.Server-8)  Executor.doWork --
> ome.services.sessions.SessionManagerImpl.executeCheckPassword
> 2009-11-15 01:42:03,901 INFO   
> [        ome.services.util.ServiceHandler]
> (l.Server-8)  Args:    [null,
> ome.tools.spring.InternalServiceFactory at 17a82f1]
> 2009-11-15 01:42:03,938 INFO   
> [         ome.security.basic.EventHandler]
> (l.Server-8)  Auth:
> user=0,group=0,event=null(Sessions),sess=f428bdc8-2d3e-43d0-a35c- 
> db3f6ba596c2
> 2009-11-15 01:42:03,959 INFO   
> [                 org.perf4j.TimingLogger]
> (l.Server-8) start[1258278123901] time[58] tag[omero.call.success]
> 2009-11-15 01:42:03,960 INFO   
> [        ome.services.util.ServiceHandler]
> (l.Server-8)  Rslt:    false
>
> Thanks for your help.
>
> -- 
> Pang (Wai Pang Chan, wpchan at u.washington.edu, PAB A087, 206-685-1519)
> The Biology Imaging Facility (http://depts.washington.edu/if/)
> _______________________________________________
> ome-users mailing list
> ome-users at lists.openmicroscopy.org.uk
> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users