[ome-users] importer and insight do not login

[Johnson, Karl]

Hi Brian and Jean-Marie,
Sorry I didn't get back to you last week, we had a holiday...

But here are the answers:
Ubuntu 8.04.1 is the server version
I am using the OMERO.importer and OMERO.insight version 3.1.2 and OMERO server version 3.1.1 (we started having this problem when we updated the server to 3.1.1 and clients to 3.1.2.)  Before that we were running 3.0.1 and had no problems logging in...

When I try to login I get:
The application failed to log in.  The hostname may be wrong or the server may be offline.

I am logged into the server via Putty so I know the server is up and running, I know the OMERO service is running and I have tried to stop/start the service so I know it is running.

Any good troubleshooting steps?

Thanks!
Karl

________________________________
From: Brian Loranger [mailto:brian.loranger at lifesci.dundee.ac.uk]
Sent: Thursday, November 27, 2008 4:27 AM
To: jean-marie
Cc: Johnson, Karl; ome-users at lists.openmicroscopy.org.uk
Subject: Re: [ome-users] importer and insight do not login

Hi Karl,

The error message you're getting sure sounds like an incompatibility between the client and server. Out of curiosity can you try and connect to the server using the exact same client version (so if you have a 3.1.1 server, try connecting to it with a 3.1.1 client).

Cheers,

Brian Loranger
Software Developer, Open Microscopy Environment
Division of Gene Regulation and Expression
University of Dundee
(The University of Dundee is a registered Scottish charity, No: SC015096)




On 27 Nov 2008, at 06:48, jean-marie wrote:


Hi Karl

Can you give us the client and server version you are using?
It seems that they don't match

Thanks

Jmarie

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