[ome-users] OMERO.figure bug/Time to upgrade?

[William Moore (Staff)]

Hi Jay,

 The console log seems to show that some images are loading OK but some aren’t? Is that correct?

It could be that some images have been deleted or moved to a group that you don’t have access to?
Do you know if this could be the case?

You can check whether it’s possible to browse to the ‘missing’ images in the Info tab on the
right where you should see a link to this image in webclient.
Try following that link and see if it finds that image.
I expect it won’t find the image, but let me know if that’s not the case.

 Cheers,

   Will.


> On 27 Nov 2017, at 14:39, Copeland, Jay <JayArnold_Copeland at hms.harvard.edu> wrote:
>
> Hello Will,
>
> I have attached a screenshot of the Inspector. Any suggestions on what else to look for?
>
> Jay
>
> Jay Copeland
> Manager, Image Management Core
> Harvard Medical School
> Goldenson 504A
> 220 Longwood Avenue
> Boston, MA 02115
> (617) 432-6027
> https://imc.hms.harvard.edu
>
> ________________________________________
> From: ome-users <ome-users-bounces at lists.openmicroscopy.org.uk> on behalf of William Moore (Staff) <W.Moore at dundee.ac.uk>
> Sent: Tuesday, October 31, 2017 4:58:36 PM
> To: OME User Support List
> Subject: Re: [ome-users] OMERO.figure bug/Time to upgrade?
>
> Hi Jay,
>
> Simplest explanation for images failing to render is that your connection to OMERO has
> timed out. If you know that you’ve saved the figure previously, you can simply refresh the
> page in the browser, you’ll be prompted to login again and that should fix it.
> If you haven’t saved the figure, you can open webclient in another browser tab and log in there.
> That should fix the images in figure (and you can save it).
>
> If not, perhaps you could look at the developer tools to see what the error is
> for loading images (right-click on the page -> Inspect, look at Network tab)
> Screenshot from Chrome:
>
> [cid:D197AB67-633B-40B0-8562-595EB3E76C6A at home]
>
> If you see an error request for the image, you can right-click on this and open image in new
> tab to see a full error?
>
> I don’t think you can upgrade figure with your current version of OMERO, but you shouldn’t need to...
> Let us know how you get on.
>
> Cheers,
>
>   Will.
>
>
> On 31 Oct 2017, at 15:41, Copeland, Jay <JayArnold_Copeland at hms.harvard.edu<mailto:JayArnold_Copeland at hms.harvard.edu>> wrote:
>
> Hello,
>
> We are using OMERO.figure 1.2.1. When we turn off channels in the Preview control pane it causes the main image to disappear as shown in the attached screenshot. It also appears that z-projection option is not working.
>
> I see that we are using a fairly old version of Figure. Perhaps instead of troubleshooting this version of figure we should instead upgrade. Our current OMERO version is 5.2.5. Which version of Figure should we upgrade to?
>
> Thanks.
>
> Jay
>
> Jay Copeland
> Manager, Image Management Core
> Harvard Medical School
> Goldenson 504A
> 220 Longwood Avenue
> Boston, MA 02115
> (978) 501-0325
> https://imc.hms.harvard.edu
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>
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