[ome-users] [fixed] Re: Broken OME login from insight client? (Josh Moore)

[Jake Carroll]

Josh,




On 30/07/2015 21:00, "ome-users on behalf of ome-users-request at lists.openmicroscopy.org.uk" <ome-users-bounces at lists.openmicroscopy.org.uk on behalf of ome-users-request at lists.openmicroscopy.org.uk> wrote:

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>   1. Re: Broken OME login from insight client? (Josh Moore)
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>----------------------------------------------------------------------
>
>Message: 1
>Date: Thu, 30 Jul 2015 09:02:24 +0200
>From: Josh Moore <josh at glencoesoftware.com>
>To: OME User Support List <ome-users at lists.openmicroscopy.org.uk>
>Subject: Re: [ome-users] Broken OME login from insight client?
>Message-ID:
>	<CAD3Ea=XrYbsFhDAn75nHgQD+D3w9dxoDi9kLtUMmf0nedF8wnQ at mail.gmail.com>
>Content-Type: text/plain; charset=UTF-8
>
>On Thu, Jul 30, 2015 at 7:50 AM, Jake Carroll <jake.carroll at uq.edu.au> wrote:
>> Hi all.
>
>Hi Jake,
>
>
>> Something odd I might need some help with.
>>
>> My LDAPS bound OMERO environment works pretty darn well. I decided to patch
>> the Ubuntu environment the other night as it was scheduled for patching.
>> Everything went according to plan. I usually patch once every three months
>> on this host. The host is running Ubuntu 14.04 LTS Server, x64.
>>
>> Testing didn?t show up any oddities after the reboot. I logged into
>> OMERO.web fine and things looked good.
>>
>> Users asked me today what was ?wrong? with the Insight client, however.
>> We?ve discovered that we can?t login via Insight anymore. Which is odd.
>
>What most immediately comes to mind is the recent Java/SSL error. That was
>caused by upgrading the Java version on the *clients*. It could be
>related though.
>I'd suggest first patching the server as described under:
>
>  http://blog.openmicroscopy.org/tech-issues/2015/07/21/java-issue/
>
>(or wait for 5.1.3 which will hopefully be released today & will
>include that patch).
>
>If that doesn't solve the problem, we'll likely need all the log files
>including a sample
>OMERO.insight failure if possible.


..and patched. Functional once more. The late night crew in the lab are happy. I can already see 6 active sessions rejoining, which is alarming considering it is almost 22:00 here ;).

Thank you for the speedy assistance as always. I should have looked on the blog! 

-jc

>
>Cheers,
>~Josh.
>
>
>
>> Omero startup didn?t show any issues, nor can I see anything obviously going
>> wrong in the Blitz log. Auth clearly isn?t broken, because it is working
>> from the Web.
>>
>> omero at omero-prod-gen2:~$ uname -a
>>
>> Linux omero-prod-gen2 3.13.0-59-generic #98-Ubuntu SMP Fri Jul 24 21:05:26
>> UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
>>
>>
>> When trying to switch users on the insight client (to get to a point where I
>> can throw in a login name and a password) (as we have a public user) it
>> simply says ?An error occurred when disconnecting from the server?.
>>
>> Not sure what to do/what I should be looking for here. Whenever I hit Switch
>> user I see this in the OMEROweb.log:
>
>[snip]
>
>> Could really use a helping hand if someone can lend it ? my users are dead
>> in the water without their Insight ;).
>>
>> Thank you!
>> -jc
>>
>
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