[ome-users] OME.insight not working after upgrade
unai_lorenzo at ehu.es
unai_lorenzo at ehu.es
Fri Dec 5 11:06:47 GMT 2014
Hi Douglas,
Unfortunately it failed (I'm sorry, the code is in Spanish...)
telnet 158.227.41.112 4064
Conectándose a 158.227.41.112...No se puede abrir la conexión al host,
en puerto 4064: Error en la conexión
As Kenny suggested, I will contact the IT department and see if we can fix it.
Kind regards,
Unai
Douglas Russell <douglas.russell at bioch.ox.ac.uk> escribió:
> Easiest way to tell if you can connect to a port on a server, regardless of
> protocol:
>
> telnet servername port_number
>
> e.g. Success:
>
> $ telnet omero1.bioch.ox.ac.uk 4064
> Trying 129.67.75.47...
> Connected to omero1.bioch.ox.ac.uk.
> Escape character is '^]'.
>
> Fail:
>
> $ telnet omero1.bioch.ox.ac.uk 9999
> Trying 129.67.75.47...
> telnet: connect to address 129.67.75.47: Connection refused
> telnet: Unable to connect to remote host
>
>
>
> On 5 December 2014 at 09:38, Kenneth Gillen (Staff) <k.h.gillen at dundee.ac.uk
>> wrote:
>
>> HI Unai,
>>
>> This sounds like the an issue connecting on the OMERO ports.
>>
>> I’d check that the Insight connection dialogue has the correct server
>> ports which correspond to the setup of your server.
>>
>> If you can’t access that server from your workstations, then you’ll
>> probably need to interact with your local network management team to work
>> out why. Changes are, the changed a policy, and the ports are blocked.
>>
>> Best,
>>
>> Kenny
>>
>> --
>>
>> Kenneth Gillen
>>
>>
>> OME System Administrator
>>
>> Wellcome Trust Centre for Gene Regulation & Expression
>> College of Life Sciences
>> MSI/WTB/JBC Complex
>> University of Dundee
>> Dow Street
>> Dundee DD1 5EH
>> United Kingdom
>>
>> Tel: +44 (0) 1382 386364
>> Skype: kennethgillen
>>
>> http://www.twitter.com/openmicroscopy
>>
>>
>>
>>
>>
>>
>> On 05/12/2014 09:19, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es> wrote:
>>
>> >Hi Josh,
>> >
>> >I can login using bin\omero login localhost (both as root and as a
>> >"normal" user).
>> >I can also ping successfully the server IP address from the client PC.
>> >
>> >Many thanks,
>> >Unai
>> >
>> >Josh Moore <josh at glencoesoftware.com> escribió:
>> >
>> >> Hi Unai,
>> >>
>> >> from the log it most looks like insight cannot reach the server at all,
>> >>as
>> >> if the port were not available. I assume you have access to the server
>> >>and
>> >> could attempt trying to login with:
>> >>
>> >> bin\omero login localhost
>> >>
>> >> Cheers,
>> >> ~Josh.
>> >>
>> >>
>> >> On Thu, Dec 4, 2014 at 12:11 PM, <unai_lorenzo at ehu.es> wrote:
>> >>
>> >>> Hi Kenny,
>> >>>
>> >>> I'm currently using OMERO.clients-5.0.6-ice35-b53.win pltaform. Before
>> >>> the upgrade I was using OMERO.clients-5.0.5-ice35-b47.win, and this one
>> >>> doesn't work after the upgrade either.
>> >>>
>> >>> Please find attached the client log file. I hope it helps!
>> >>>
>> >>> Best regards,
>> >>> Unai
>> >>>
>> >>>
>> >>> "Kenneth Gillen (Staff)" <k.h.gillen at dundee.ac.uk> escribió:
>> >>>
>> >>> Hi Unai,
>> >>>>
>> >>>> Could you please send us your insight client log file, as well as
>> >>>>letting
>> >>>> us know which platform client you are using?
>> >>>>
>> >>>> See ŒClient logs¹ at
>> >>>> http://www.openmicroscopy.org/site/support/faq/omero/how-do-
>> >>>> i-send-log-file
>> >>>> s
>> >>>>
>> >>>> I would doubt that there is anything sensitive in that log file, but
>> >>>>worth
>> >>>> a quick scan before sending to the list.
>> >>>>
>> >>>> Many thanks,
>> >>>>
>> >>>> Kenny
>> >>>>
>> >>>> --
>> >>>>
>> >>>> Kenneth Gillen
>> >>>>
>> >>>>
>> >>>> OME System Administrator
>> >>>>
>> >>>> Wellcome Trust Centre for Gene Regulation & Expression
>> >>>> College of Life Sciences
>> >>>> MSI/WTB/JBC Complex
>> >>>> University of Dundee
>> >>>> Dow Street
>> >>>> Dundee DD1 5EH
>> >>>> United Kingdom
>> >>>>
>> >>>> Tel: +44 (0) 1382 386364
>> >>>> Skype: kennethgillen
>> >>>>
>> >>>> http://www.twitter.com/openmicroscopy
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>> On 03/12/2014 16:06, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es>
>> >>>>wrote:
>> >>>>
>> >>>>
>> >>>>> Dear OME users,
>> >>>>>
>> >>>>> I have just upgraded OMERO server from version 5.0.5 to 5.0.6.
>> >>>>> OMERO.web seems to be working fine.
>> >>>>> I could log in as root and check the data:
>> >>>>>
>> >>>>> ============================================================
>> >>>>> ==============
>> >>>>> ======
>> >>>>> OMERO Diagnostics 5.0.6-ice35-b53
>> >>>>> ============================================================
>> >>>>> ==============
>> >>>>> ======
>> >>>>>
>> >>>>> Commands: java -version 1.7.0 (/usr/bin/java)
>> >>>>> Commands: python -V 2.7.6
>> >>>>>(/usr/bin/python)
>> >>>>> Commands: icegridnode --version 3.5.1
>> >>>>> (/usr/bin/icegridnode)
>> >>>>> Commands: icegridadmin --version 3.5.1
>> >>>>> (/usr/bin/icegridadmin)
>> >>>>> Commands: psql --version 9.3.5 (/usr/bin/psql)
>> >>>>>
>> >>>>> Server: icegridnode running
>> >>>>> Server: Blitz-0 active (pid = 2779,
>> >>>>>enabled)
>> >>>>> Server: DropBox active (pid = 2791,
>> >>>>>enabled)
>> >>>>> Server: FileServer active (pid = 2795,
>> >>>>>enabled)
>> >>>>> Server: Indexer-0 active (pid = 2803,
>> >>>>>enabled)
>> >>>>> Server: MonitorServer active (pid = 2814,
>> >>>>>enabled)
>> >>>>> Server: OMERO.Glacier2 active (pid = 2801,
>> >>>>>enabled)
>> >>>>> Server: OMERO.IceStorm active (pid = 2826,
>> >>>>>enabled)
>> >>>>> Server: PixelData-0 active (pid = 2802,
>> >>>>>enabled)
>> >>>>> Server: Processor-0 active (pid = 2820,
>> >>>>>enabled)
>> >>>>> Server: Tables-0 active (pid = 2823,
>> >>>>>enabled)
>> >>>>> Server: TestDropBox inactive (enabled)
>> >>>>>
>> >>>>> OMERO: SSL port 4064
>> >>>>> OMERO: TCP port 4063
>> >>>>>
>> >>>>> Log dir: /home/omero/OMERO.server-5.0.6-ice35-b53/var/log exists
>> >>>>>
>> >>>>> Log files: Blitz-0.log 1.0 MB errors=5
>> >>>>> warnings=49
>> >>>>> Log files: DropBox.log 6.0 KB errors=1
>> >>>>> warnings=1
>> >>>>> Log files: FileServer.log 0.0 KB
>> >>>>> Log files: Indexer-0.log 7.0 KB
>> >>>>> Log files: MonitorServer.log 4.0 KB
>> >>>>> Log files: OMEROweb.log 60.0 KB errors=5
>> >>>>> warnings=12
>> >>>>> Log files: OMEROweb_request.log 0.0 KB
>> >>>>> Log files: PixelData-0.log 9.0 KB
>> >>>>> Log files: Processor-0.log 4.0 KB
>> >>>>> Log files: Tables-0.log 4.0 KB errors=0
>> >>>>> warnings=1
>> >>>>> Log files: TestDropBox.log n/a
>> >>>>> Log files: master.err 4.0 KB errors=0
>> >>>>> warnings=3
>> >>>>> Log files: master.out 0.0 KB
>> >>>>> Log files: Total size 1.61 MB
>> >>>>>
>> >>>>>
>> >>>>> Environment:OMERO_HOME=(unset)
>> >>>>> Environment:OMERO_NODE=(unset)
>> >>>>> Environment:OMERO_MASTER=(unset)
>> >>>>> Environment:OMERO_TEMPDIR=(unset)
>> >>>>> Environment:PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:
>> >>>>> /usr/bin:/sbin:/
>> >>>>> bin
>> >>>>> Environment:PYTHONPATH=(unset)
>> >>>>> Environment:ICE_HOME=(unset)
>> >>>>> Environment:LD_LIBRARY_PATH=(unset)
>> >>>>> Environment:DYLD_LIBRARY_PATH=(unset)
>> >>>>>
>> >>>>> OMERO data dir: '/home/omero/OMERO'Exists? TrueIs writable? True
>> >>>>> OMERO temp dir: '/home/omero/omero/tmp'Exists? TrueIs writable? True
>> >>>>> (Size: 0)
>> >>>>> OMERO.web status... [RUNNING] (PID 3060)
>> >>>>>
>> >>>>>
>> >>>>> Unfortunately OMERO.insight-5.0.6-ice35-b53 doesn't work using the
>> >>>>> same settings (server IP address, username and password) I've been
>> >>>>> using for OMERO.insight-5.0.5.
>> >>>>>
>> >>>>> Can anybody help me with this issue?
>> >>>>> Many thanks in advance!
>> >>>>>
>> >>>>> Best regards,
>> >>>>> Unai
>> >>>>>
>> >>>>> _______________________________________________
>> >>>>> ome-users mailing list
>> >>>>> ome-users at lists.openmicroscopy.org.uk
>> >>>>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>> >>>>>
>> >>>>
>> >>>>
>> >>>> The University of Dundee is a registered Scottish Charity, No:
>> >>>>SC015096
>> >>>> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de
>> >>>>las
>> >>>> TIC:
>> >>>> ------------------------------------------------------------
>> >>>> --------------------
>> >>>> ATENCION!! Este correo contiene la palabra "contraseña" y puede
>> >>>>tratarse
>> >>>> de un fraude.
>> >>>> No proporcione nunca sus credenciales por correo electrónico.
>> >>>> Si tiene alguna duda consulte con el CAU (154400).
>> >>>> UPV/EHU, Vicegerencia de las TIC
>> >>>>
>> >>>> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua izan
>> >>>> daiteke.
>> >>>> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.
>> >>>> Zalantzarik izanez gero deitu BAZren telefonora (154400)
>> >>>> UPV/EHU, IKT Gerenteordetza
>> >>>> ------------------------------------------------------------
>> >>>> --------------------
>> >>>> ·
>> >>>>
>> >>>
>> >>>
>> >>>
>> >>> _______________________________________________
>> >>> ome-users mailing list
>> >>> ome-users at lists.openmicroscopy.org.uk
>> >>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>> >>>
>> >>>
>> >>
>> >> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de
>> >>las TIC:
>> >>
>> >>-------------------------------------------------------------------------
>> >>-------
>> >> ATENCION!! Este correo contiene la palabra "contraseña" y puede
>> >> tratarse de un fraude.
>> >> No proporcione nunca sus credenciales por correo electrónico.
>> >> Si tiene alguna duda consulte con el CAU (154400).
>> >> UPV/EHU, Vicegerencia de las TIC
>> >>
>> >> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua
>> >> izan daiteke.
>> >> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.
>> >> Zalantzarik izanez gero deitu BAZren telefonora (154400)
>> >> UPV/EHU, IKT Gerenteordetza
>> >>
>> >>-------------------------------------------------------------------------
>> >>-------
>> >> ·
>> >
>> >
>> >
>>
>>
>> The University of Dundee is a registered Scottish Charity, No: SC015096
>> _______________________________________________
>> ome-users mailing list
>> ome-users at lists.openmicroscopy.org.uk
>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>>
>
> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de las TIC:
> --------------------------------------------------------------------------------
> ATENCION!! Este correo contiene la palabra "contraseña" y puede
> tratarse de un fraude.
> No proporcione nunca sus credenciales por correo electrónico.
> Si tiene alguna duda consulte con el CAU (154400).
> UPV/EHU, Vicegerencia de las TIC
>
> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua
> izan daiteke.
> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.
> Zalantzarik izanez gero deitu BAZren telefonora (154400)
> UPV/EHU, IKT Gerenteordetza
> --------------------------------------------------------------------------------
> ·
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