[ome-users] OME.insight not working after upgrade
Kenneth Gillen (Staff)
k.h.gillen at dundee.ac.uk
Fri Dec 5 09:38:16 GMT 2014
HI Unai,
This sounds like the an issue connecting on the OMERO ports.
I’d check that the Insight connection dialogue has the correct server
ports which correspond to the setup of your server.
If you can’t access that server from your workstations, then you’ll
probably need to interact with your local network management team to work
out why. Changes are, the changed a policy, and the ports are blocked.
Best,
Kenny
--
Kenneth Gillen
OME System Administrator
Wellcome Trust Centre for Gene Regulation & Expression
College of Life Sciences
MSI/WTB/JBC Complex
University of Dundee
Dow Street
Dundee DD1 5EH
United Kingdom
Tel: +44 (0) 1382 386364
Skype: kennethgillen
http://www.twitter.com/openmicroscopy
On 05/12/2014 09:19, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es> wrote:
>Hi Josh,
>
>I can login using bin\omero login localhost (both as root and as a
>"normal" user).
>I can also ping successfully the server IP address from the client PC.
>
>Many thanks,
>Unai
>
>Josh Moore <josh at glencoesoftware.com> escribió:
>
>> Hi Unai,
>>
>> from the log it most looks like insight cannot reach the server at all,
>>as
>> if the port were not available. I assume you have access to the server
>>and
>> could attempt trying to login with:
>>
>> bin\omero login localhost
>>
>> Cheers,
>> ~Josh.
>>
>>
>> On Thu, Dec 4, 2014 at 12:11 PM, <unai_lorenzo at ehu.es> wrote:
>>
>>> Hi Kenny,
>>>
>>> I'm currently using OMERO.clients-5.0.6-ice35-b53.win pltaform. Before
>>> the upgrade I was using OMERO.clients-5.0.5-ice35-b47.win, and this one
>>> doesn't work after the upgrade either.
>>>
>>> Please find attached the client log file. I hope it helps!
>>>
>>> Best regards,
>>> Unai
>>>
>>>
>>> "Kenneth Gillen (Staff)" <k.h.gillen at dundee.ac.uk> escribió:
>>>
>>> Hi Unai,
>>>>
>>>> Could you please send us your insight client log file, as well as
>>>>letting
>>>> us know which platform client you are using?
>>>>
>>>> See ŒClient logs¹ at
>>>> http://www.openmicroscopy.org/site/support/faq/omero/how-do-
>>>> i-send-log-file
>>>> s
>>>>
>>>> I would doubt that there is anything sensitive in that log file, but
>>>>worth
>>>> a quick scan before sending to the list.
>>>>
>>>> Many thanks,
>>>>
>>>> Kenny
>>>>
>>>> --
>>>>
>>>> Kenneth Gillen
>>>>
>>>>
>>>> OME System Administrator
>>>>
>>>> Wellcome Trust Centre for Gene Regulation & Expression
>>>> College of Life Sciences
>>>> MSI/WTB/JBC Complex
>>>> University of Dundee
>>>> Dow Street
>>>> Dundee DD1 5EH
>>>> United Kingdom
>>>>
>>>> Tel: +44 (0) 1382 386364
>>>> Skype: kennethgillen
>>>>
>>>> http://www.twitter.com/openmicroscopy
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On 03/12/2014 16:06, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es>
>>>>wrote:
>>>>
>>>>
>>>>> Dear OME users,
>>>>>
>>>>> I have just upgraded OMERO server from version 5.0.5 to 5.0.6.
>>>>> OMERO.web seems to be working fine.
>>>>> I could log in as root and check the data:
>>>>>
>>>>> ============================================================
>>>>> ==============
>>>>> ======
>>>>> OMERO Diagnostics 5.0.6-ice35-b53
>>>>> ============================================================
>>>>> ==============
>>>>> ======
>>>>>
>>>>> Commands: java -version 1.7.0 (/usr/bin/java)
>>>>> Commands: python -V 2.7.6
>>>>>(/usr/bin/python)
>>>>> Commands: icegridnode --version 3.5.1
>>>>> (/usr/bin/icegridnode)
>>>>> Commands: icegridadmin --version 3.5.1
>>>>> (/usr/bin/icegridadmin)
>>>>> Commands: psql --version 9.3.5 (/usr/bin/psql)
>>>>>
>>>>> Server: icegridnode running
>>>>> Server: Blitz-0 active (pid = 2779,
>>>>>enabled)
>>>>> Server: DropBox active (pid = 2791,
>>>>>enabled)
>>>>> Server: FileServer active (pid = 2795,
>>>>>enabled)
>>>>> Server: Indexer-0 active (pid = 2803,
>>>>>enabled)
>>>>> Server: MonitorServer active (pid = 2814,
>>>>>enabled)
>>>>> Server: OMERO.Glacier2 active (pid = 2801,
>>>>>enabled)
>>>>> Server: OMERO.IceStorm active (pid = 2826,
>>>>>enabled)
>>>>> Server: PixelData-0 active (pid = 2802,
>>>>>enabled)
>>>>> Server: Processor-0 active (pid = 2820,
>>>>>enabled)
>>>>> Server: Tables-0 active (pid = 2823,
>>>>>enabled)
>>>>> Server: TestDropBox inactive (enabled)
>>>>>
>>>>> OMERO: SSL port 4064
>>>>> OMERO: TCP port 4063
>>>>>
>>>>> Log dir: /home/omero/OMERO.server-5.0.6-ice35-b53/var/log exists
>>>>>
>>>>> Log files: Blitz-0.log 1.0 MB errors=5
>>>>> warnings=49
>>>>> Log files: DropBox.log 6.0 KB errors=1
>>>>> warnings=1
>>>>> Log files: FileServer.log 0.0 KB
>>>>> Log files: Indexer-0.log 7.0 KB
>>>>> Log files: MonitorServer.log 4.0 KB
>>>>> Log files: OMEROweb.log 60.0 KB errors=5
>>>>> warnings=12
>>>>> Log files: OMEROweb_request.log 0.0 KB
>>>>> Log files: PixelData-0.log 9.0 KB
>>>>> Log files: Processor-0.log 4.0 KB
>>>>> Log files: Tables-0.log 4.0 KB errors=0
>>>>> warnings=1
>>>>> Log files: TestDropBox.log n/a
>>>>> Log files: master.err 4.0 KB errors=0
>>>>> warnings=3
>>>>> Log files: master.out 0.0 KB
>>>>> Log files: Total size 1.61 MB
>>>>>
>>>>>
>>>>> Environment:OMERO_HOME=(unset)
>>>>> Environment:OMERO_NODE=(unset)
>>>>> Environment:OMERO_MASTER=(unset)
>>>>> Environment:OMERO_TEMPDIR=(unset)
>>>>> Environment:PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:
>>>>> /usr/bin:/sbin:/
>>>>> bin
>>>>> Environment:PYTHONPATH=(unset)
>>>>> Environment:ICE_HOME=(unset)
>>>>> Environment:LD_LIBRARY_PATH=(unset)
>>>>> Environment:DYLD_LIBRARY_PATH=(unset)
>>>>>
>>>>> OMERO data dir: '/home/omero/OMERO'Exists? TrueIs writable? True
>>>>> OMERO temp dir: '/home/omero/omero/tmp'Exists? TrueIs writable? True
>>>>> (Size: 0)
>>>>> OMERO.web status... [RUNNING] (PID 3060)
>>>>>
>>>>>
>>>>> Unfortunately OMERO.insight-5.0.6-ice35-b53 doesn't work using the
>>>>> same settings (server IP address, username and password) I've been
>>>>> using for OMERO.insight-5.0.5.
>>>>>
>>>>> Can anybody help me with this issue?
>>>>> Many thanks in advance!
>>>>>
>>>>> Best regards,
>>>>> Unai
>>>>>
>>>>> _______________________________________________
>>>>> ome-users mailing list
>>>>> ome-users at lists.openmicroscopy.org.uk
>>>>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>>>>>
>>>>
>>>>
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>>>
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>>
>> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de
>>las TIC:
>>
>>-------------------------------------------------------------------------
>>-------
>> ATENCION!! Este correo contiene la palabra "contraseña" y puede
>> tratarse de un fraude.
>> No proporcione nunca sus credenciales por correo electrónico.
>> Si tiene alguna duda consulte con el CAU (154400).
>> UPV/EHU, Vicegerencia de las TIC
>>
>> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua
>> izan daiteke.
>> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.
>> Zalantzarik izanez gero deitu BAZren telefonora (154400)
>> UPV/EHU, IKT Gerenteordetza
>>
>>-------------------------------------------------------------------------
>>-------
>> ·
>
>
>
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