[ome-users] OME.insight not working after upgrade
Kenneth Gillen (Staff)
k.h.gillen at dundee.ac.uk
Thu Dec 4 20:48:05 GMT 2014
Hi Unai,
This error message usually indicates an issue with the network connection
or connection information:
“- wrong username/password,
- wrong hostname,
- wrong port number."
Sometimes this is caused by a change of firewalling on the host or the
network at your institution.
We can diagnose this a number of ways.
Connecting on the OMERO.insight ports to your server from the location
you’re trying to run insight
telnet server-address 4063
Should connect and start with:
IceP
Or if you have openssl:
s_client -debug -connect localhost:4064 -no_tls1 -no_ssl3 -no_ssl2
Expecting something like:
CONNECTED(00000003)
13953:error:140740BF:SSL routines:SSL23_CLIENT_HELLO:no protocols
available
As Josh suggests, OMERO CLI locally is a good method if you have access to
the host.
Best,
Kenny
--
Kenneth Gillen
OME System Administrator
Wellcome Trust Centre for Gene Regulation & Expression
College of Life Sciences
MSI/WTB/JBC Complex
University of Dundee
Dow Street
Dundee DD1 5EH
United Kingdom
Tel: +44 (0) 1382 386364
Skype: kennethgillen
http://www.twitter.com/openmicroscopy
On 04/12/2014 11:11, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es> wrote:
>Hi Kenny,
>
>I'm currently using OMERO.clients-5.0.6-ice35-b53.win pltaform. Before
>the upgrade I was using OMERO.clients-5.0.5-ice35-b47.win, and this
>one doesn't work after the upgrade either.
>
>Please find attached the client log file. I hope it helps!
>
>Best regards,
>Unai
>
>
>"Kenneth Gillen (Staff)" <k.h.gillen at dundee.ac.uk> escribió:
>
>> Hi Unai,
>>
>> Could you please send us your insight client log file, as well as
>>letting
>> us know which platform client you are using?
>>
>> See ŒClient logs¹ at
>>
>>http://www.openmicroscopy.org/site/support/faq/omero/how-do-i-send-log-fi
>>le
>> s
>>
>> I would doubt that there is anything sensitive in that log file, but
>>worth
>> a quick scan before sending to the list.
>>
>> Many thanks,
>>
>> Kenny
>>
>> --
>>
>> Kenneth Gillen
>>
>>
>> OME System Administrator
>>
>> Wellcome Trust Centre for Gene Regulation & Expression
>> College of Life Sciences
>> MSI/WTB/JBC Complex
>> University of Dundee
>> Dow Street
>> Dundee DD1 5EH
>> United Kingdom
>>
>> Tel: +44 (0) 1382 386364
>> Skype: kennethgillen
>>
>> http://www.twitter.com/openmicroscopy
>>
>>
>>
>>
>>
>>
>> On 03/12/2014 16:06, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es> wrote:
>>
>>>
>>> Dear OME users,
>>>
>>> I have just upgraded OMERO server from version 5.0.5 to 5.0.6.
>>> OMERO.web seems to be working fine.
>>> I could log in as root and check the data:
>>>
>>>
>>>========================================================================
>>>==
>>> ======
>>> OMERO Diagnostics 5.0.6-ice35-b53
>>>
>>>========================================================================
>>>==
>>> ======
>>>
>>> Commands: java -version 1.7.0 (/usr/bin/java)
>>> Commands: python -V 2.7.6 (/usr/bin/python)
>>> Commands: icegridnode --version 3.5.1
>>> (/usr/bin/icegridnode)
>>> Commands: icegridadmin --version 3.5.1
>>> (/usr/bin/icegridadmin)
>>> Commands: psql --version 9.3.5 (/usr/bin/psql)
>>>
>>> Server: icegridnode running
>>> Server: Blitz-0 active (pid = 2779, enabled)
>>> Server: DropBox active (pid = 2791, enabled)
>>> Server: FileServer active (pid = 2795, enabled)
>>> Server: Indexer-0 active (pid = 2803, enabled)
>>> Server: MonitorServer active (pid = 2814, enabled)
>>> Server: OMERO.Glacier2 active (pid = 2801, enabled)
>>> Server: OMERO.IceStorm active (pid = 2826, enabled)
>>> Server: PixelData-0 active (pid = 2802, enabled)
>>> Server: Processor-0 active (pid = 2820, enabled)
>>> Server: Tables-0 active (pid = 2823, enabled)
>>> Server: TestDropBox inactive (enabled)
>>>
>>> OMERO: SSL port 4064
>>> OMERO: TCP port 4063
>>>
>>> Log dir: /home/omero/OMERO.server-5.0.6-ice35-b53/var/log exists
>>>
>>> Log files: Blitz-0.log 1.0 MB errors=5
>>> warnings=49
>>> Log files: DropBox.log 6.0 KB errors=1
>>> warnings=1
>>> Log files: FileServer.log 0.0 KB
>>> Log files: Indexer-0.log 7.0 KB
>>> Log files: MonitorServer.log 4.0 KB
>>> Log files: OMEROweb.log 60.0 KB errors=5
>>> warnings=12
>>> Log files: OMEROweb_request.log 0.0 KB
>>> Log files: PixelData-0.log 9.0 KB
>>> Log files: Processor-0.log 4.0 KB
>>> Log files: Tables-0.log 4.0 KB errors=0
>>> warnings=1
>>> Log files: TestDropBox.log n/a
>>> Log files: master.err 4.0 KB errors=0
>>> warnings=3
>>> Log files: master.out 0.0 KB
>>> Log files: Total size 1.61 MB
>>>
>>>
>>> Environment:OMERO_HOME=(unset)
>>> Environment:OMERO_NODE=(unset)
>>> Environment:OMERO_MASTER=(unset)
>>> Environment:OMERO_TEMPDIR=(unset)
>>>
>>>Environment:PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin
>>>:/
>>> bin
>>> Environment:PYTHONPATH=(unset)
>>> Environment:ICE_HOME=(unset)
>>> Environment:LD_LIBRARY_PATH=(unset)
>>> Environment:DYLD_LIBRARY_PATH=(unset)
>>>
>>> OMERO data dir: '/home/omero/OMERO'Exists? TrueIs writable? True
>>> OMERO temp dir: '/home/omero/omero/tmp'Exists? TrueIs writable? True
>>> (Size: 0)
>>> OMERO.web status... [RUNNING] (PID 3060)
>>>
>>>
>>> Unfortunately OMERO.insight-5.0.6-ice35-b53 doesn't work using the
>>> same settings (server IP address, username and password) I've been
>>> using for OMERO.insight-5.0.5.
>>>
>>> Can anybody help me with this issue?
>>> Many thanks in advance!
>>>
>>> Best regards,
>>> Unai
>>>
>>> _______________________________________________
>>> ome-users mailing list
>>> ome-users at lists.openmicroscopy.org.uk
>>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>>
>>
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