[ome-users] OMERO.web on IIS 7.5 not working

Fri Apr 4 12:12:41 BST 2014

I unset omero.web.session_engine and omero.web.cache_backend, restarted the OMERO.server. Now the page doesn't come up at all. I am receiving the 500 - Internal server error. I tried an IISRESET and that didn't fix it either. Here's my config:

C:\OMERO.server>bin\omero config get
omero.data.dir=F:\\OMERO2
omero.db.name=omero_db
omero.db.pass=********
omero.db.user=db_user
omero.web.admins=[[Jason, jason.kotecki at vai.org]]
omero.web.application_server=fastcgi-tcp
omero.web.email_host=smtp.vai.org
omero.web.email_subject_prefix=[OMERO]
omero.web.server_email=omero at vai.org

Thanks,
Jason

-----Original Message-----
From: Aleksandra Tarkowska [mailto:A.Tarkowska at dundee.ac.uk] 
Sent: Friday, April 04, 2014 6:55 AM
To: Kotecki, Jason; Josh Moore
Cc: ome-users at lists.openmicroscopy.org.uk
Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working

Hi Jason

I am glade your OMERO.server has started. In order to log in via Web first you need to unset the following

C:\omero_dist>bin\omero config set omero.web.session_engine

C:\omero_dist>bin\omero config set omero.web.cache_backend

and restart

Our documentation will be upgraded within few days. My apology for the confusion Please let me know if you can log in via OMERO.web

Kind regards
Ola

On 03/04/2014 14:56, "Kotecki, Jason" <Jason.Kotecki at vai.org> wrote:

>I created a new database and started over with a new OMERO.server 
>instance. The service starts and I can get to the login page via IIS. I 
>still am unable to login as 'root'.
>
>Thanks,
>Jason
>
>-----Original Message-----
>From: Josh Moore [mailto:josh at glencoesoftware.com]
>Sent: Thursday, April 03, 2014 9:01 AM
>To: Kotecki, Jason
>Cc: Simon Li; ome-users at lists.openmicroscopy.org.uk
>Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>
>
>On Apr 3, 2014, at 2:59 PM, Kotecki, Jason wrote:
>
>> Josh, I did login via the CLI successfully. Last night I was able to 
>>get to the login page off of IIS but after an hour or so the 
>>OMERO.server crashed. Now it won't even start.
>
>Hmmm....ok. Could you send us the diagnostics output as well as the 
>mentioned log files, zipped?
>Hopefully we can help pinpoint what's going on.
>
>Cheers,
>~Josh
>
>
>
>> C:\OMERO.server>bin\omero admin start No descriptor given. Using 
>> etc\grid\windefault.xml Installing OMERO.master Windows service.
>> Successfully installed OMERO.master Windows service.
>> Starting OMERO.master Windows service.
>> Waiting on startup. Use CTRL-C to exit .............................
>> Failed to startup some components after 300 seconds Calling "stop" on 
>> remaining components OMERO.master service deleted.
>> Waiting on shutdown. Use CTRL-C to exit ......
>>
>> Thanks,
>> Jason
>>
>> -----Original Message-----
>> From: Josh Moore [mailto:josh at glencoesoftware.com]
>> Sent: Thursday, April 03, 2014 5:56 AM
>> To: Kotecki, Jason
>> Cc: Simon Li; ome-users at lists.openmicroscopy.org.uk
>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>
>> Hi Jason,
>>
>> On Apr 3, 2014, at 2:44 AM, Kotecki, Jason wrote:
>>
>>> I'm not sure what I did, but the web page is now coming up from IIS.
>>> Sould I be able to login? I tried logging in as 'root' and I get:
>>> 'Error: Server is not responding, please contact administrator'.
>>
>> What does `bin\omero admin diagnostics` say? [1] Can you log in via 
>> either insight or the CLI? [2]
>>
>> Cheers,
>> ~Josh.
>>
>> [1]
>> http://scanmail.trustwave.com/?c=129&d=ktu901LujB-bkQs4GY7NKFCiCKusup
>> y 
>> o1zG52fdS0w&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppor
>> t 
>> %2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml%23troubl
>> e
>> shooting
>>
>> [2]
>> http://scanmail.trustwave.com/?c=129&d=ktu901LujB-bkQs4GY7NKFCiCKusup
>> y 
>> o12Ptj6QDhA&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsuppor
>> t 
>> %2fomero5%2fusers%2fcommand-line-interface%2ehtml%23command-line-work
>> f
>> low
>>
>>
>>> Thanks,
>>> Jason
>>> ________________________________________
>>> From: Simon Li [s.p.li at dundee.ac.uk]
>>> Sent: Wednesday, April 02, 2014 4:59 PM
>>> To: Kotecki, Jason
>>> Cc: ome-users at lists.openmicroscopy.org.uk
>>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>>
>>> Can you send us your OMERO.server/var/log/OMEROweb.log and IIS log 
>>> files? Either as an attachment if they're fairly small, or upload 
>>> them to
>>> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafao
>>> 0
>>> 6
>>> hxs5-4vmldQ&u=https%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fqa2%2fqa%2f
>>> u
>>> p
>>> load%2f
>>>
>>> Could you also use reply-all if possible- that way your emails will 
>>> be seen by others who can also help.
>>>
>>> Many thanks
>>>
>>> Simon
>>>
>>>
>>> On Wed, 2014-04-02 at 20:39 +0000, Kotecki, Jason wrote:
>>>> I was able to get the development server to work, just not the IIS 
>>>>site.
>>>>
>>>> Thanks,
>>>> Jason
>>>>
>>>> -----Original Message-----
>>>> From: Simon Li [mailto:s.p.li at dundee.ac.uk]
>>>> Sent: Wednesday, April 02, 2014 4:36 PM
>>>> To: Kotecki, Jason
>>>> Cc: ome-users at lists.openmicroscopy.org.uk
>>>> Subject: Re: [ome-users] OMERO.web on IIS 7.5 not working
>>>>
>>>> Hi Jason
>>>>
>>>> Are you able to get this working using the development server?
>>>> http://scanmail.trustwave.com/?c=129&d=urC905pnsB_lDL4P4tZAnASgNafa
>>>> o
>>>> 0
>>>> 6hxp8qtvKjcQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsup
>>>> p
>>>> o
>>>> rt%2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml%23using-the-
>>>> l i ghtweight-development-server This will help to narrow down 
>>>> whether the problem lies with the OMERO or web-server 
>>>> configuration.
>>>>
>>>> Thanks
>>>>
>>>> Simon
>>>>
>>>>
>>>> On Wed, 2014-04-02 at 15:36 +0000, Kotecki, Jason wrote:
>>>>> Hello, I have installed the OMERO.server per the instruction found
>>>>> here:
>>>>>
>>>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh3
>>>>> B
>>>>> E
>>>>> SO
>>>>> 2MWr1pvHimw&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsup
>>>>> p o rt 
>>>>> %2fomero5%2fsysadmins%2fwindows%2fserver-installation%2ehtml
>>>>>
>>>>>
>>>>>
>>>>> Below is a list of everything I installed which are all 64-bit
>>>>>
>>>>> Windows Server 2008 R2 (64 bit)
>>>>>
>>>>> jdk-8-windows-x64
>>>>>
>>>>> postgresql-9.3.4-1-windows-x64
>>>>>
>>>>> python-2.6.6.amd64
>>>>>
>>>>> pywin32-218.win-amd64-py2.6
>>>>>
>>>>> matplotlib-1.3.1.win-amd64-py2.6
>>>>>
>>>>> numpy-MKL-1.8.1.win-amd64-py2.6
>>>>>
>>>>> Pillow-2.3.0.win-amd64-py2.6
>>>>>
>>>>> scipy-0.13.3.win-amd64-py2.6
>>>>>
>>>>> tables-3.1.1.win-amd64-py2.6
>>>>>
>>>>> Ice-3.4.2
>>>>>
>>>>>
>>>>>
>>>>> I then installed the OMERO.web per the instructions found here:
>>>>>
>>>>> http://scanmail.trustwave.com/?c=129&d=u_S801gjnu_AZl40OXpRzXPseh3
>>>>> B
>>>>> E
>>>>> SO
>>>>> 2MW_3oaXomQ&u=http%3a%2f%2fwww%2eopenmicroscopy%2eorg%2fsite%2fsup
>>>>> p o rt %2fomero5%2fsysadmins%2fwindows%2finstall-web%2ehtml
>>>>>
>>>>>
>>>>>
>>>>> Everything went smoothly. However, if I try to browse the page 
>>>>> http://servername/omero I am receiving a 500-Internal server error 
>>>>> message. Below is a list of my config. Is there something that I'm 
>>>>> missing?
>>>>>
>>>>>
>>>>>
>>>>> C:\OMERO.server>bin\omero config get
>>>>>
>>>>> omero.data.dir=F:\\OMERO
>>>>>
>>>>> omero.db.name=omero_database
>>>>>
>>>>> omero.db.pass=********
>>>>>
>>>>> omero.db.user=db_user
>>>>>
>>>>> omero.web.application_server=fastcgi-tcp
>>>>>
>>>>> omero.web.cache_backend=file://C:/windows/temp/
>>>>>
>>>>> omero.web.session_engine=django.contrib.sessions.backends.cache
>>>>>
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Jason Kotecki
>>>>>
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