[ome-users] 4.1.0 - Unable to logon
Smith, Stuart C
Stuart.C.Smith at pfizer.com
Fri Nov 6 13:45:13 GMT 2009
Hi Chris, unfortunately not. I was planning to rebuild the PC and try
again, unless you have any ideas?
Stuart
-----Original Message-----
From: Chris Allan [mailto:callan at blackcat.ca]
Sent: 06 November 2009 12:51
To: Smith, Stuart C
Cc: josh.moore at gmx.de; ome-users at lists.openmicroscopy.org.uk
Subject: Re: [ome-users] 4.1.0 - Unable to logon
Hi Stuart,
Did you get this sorted out?
-Chris
On 27 Oct 2009, at 17:01, Smith, Stuart C wrote:
> sorry about that. I tried to start the server (see below)
>
> ----------------------------------------------
> C:\omero_dist\bin>omero server start
> Bad arguments: start
> Start the blitz server -- Reads properties via omero prefs
> Exiting.
> C:\omero_dist\bin>omero admin start
> No descriptor given. Using etc\grid\windefault.xml
> [SC] StartService FAILED 1056:
> An instance of the service is already running.
>
> Waiting on startup. Use CTRL-C to exit
> ..............Cancelled
> Terminate batch job (Y/N)? y
> ----------------------------------------------
>
> therefore stopped the server...
>
> ----------------------------------------------
> C:\omero_dist\bin>omero admin stop
> SERVICE_NAME: OMERO.master
> TYPE : 10 WIN32_OWN_PROCESS
> STATE : 3 STOP_PENDING
>
> (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDO
> WIN32_EXIT_CODE : 0 (0x0)
> SERVICE_EXIT_CODE : 0 (0x0)
> CHECKPOINT : 0x1
> WAIT_HINT : 0x7d0
> [SC] DeleteService SUCCESS
> Waiting on shutdown. Use CTRL-C to exit
> ----------------------------------------------
>
>
> and finally restarted
>
> ----------------------------------------------
> C:\omero_dist\bin>omero admin start
> No descriptor given. Using etc\grid\windefault.xml
> [SC] StartService FAILED 1058:
> The service cannot be started, either because it is disabled or
> because
> it has n
> o enabled devices associated with it.
>
> Waiting on startup. Use CTRL-C to exit
> ----------------------------------------------
>
> But it wouldn't restart, therefore rebooted the pc & then was able to
> start the server, but still unable to logon (see attached pic).
>
> Stuart
>
> -----Original Message-----
> From: josh.moore at gmx.de [mailto:josh.moore at gmx.de]
> Sent: 27 October 2009 16:37
> To: Smith, Stuart C
> Cc: ome-users at lists.openmicroscopy.org.uk
> Subject: Re: [ome-users] 4.1.0 - Unable to logon
>
>
> Sorry, I was referring only to the server startup, specifically the
> "Start the server" step on the installation page:
>
>
>
https://www.openmicroscopy.org/site/support/omero4/server/install-window
> s#section-6
>
> You won't be able to connect from Insight until the:
>
> "Server: Blitz-0 inactive (disabled)"
>
> line in the diagnostics says "active".
>
> ~Josh
>
>
> Smith, Stuart C writes:
>> Sure, I simply log onto the Windows PC, and open "Insight". Should I
> be
>> starting something manually before trying "Insight"?
>>
>> -----Original Message-----
>> From: josh.moore at gmx.de [mailto:josh.moore at gmx.de]
>> Sent: 27 October 2009 16:25
>> To: Smith, Stuart C
>> Cc: ome-users at lists.openmicroscopy.org.uk
>> Subject: Re: [ome-users] 4.1.0 - Unable to logon
>>
>>
>> Hi Stuart,
>>
>> this actually looks like a very healthy server log except for the
> fact
>> that shutdown is requested a few minutes after startup. Are you
>> using a startup script perhaps? If not, could you walk me through the
>> steps you take to get to this point?
>>
>> Cheers,
>> ~Josh.
>>
>> Smith, Stuart C writes:
>>> Hi Josh,
>>> Sorry was you after the "Blitz" log file? If so, see attached.
>>>
>>> Stuart
>>> -----Original Message-----
>>> From: josh.moore at gmx.de [mailto:josh.moore at gmx.de]
>>> Sent: 27 October 2009 12:16
>>> To: Smith, Stuart C
>>> Cc: ome-users at lists.openmicroscopy.org.uk
>>> Subject: Re: [ome-users] 4.1.0 - Unable to logon
>>>
>>>
>>> Stuart,
>>>
>>> my apologies, but there's a bug* in the diagnostics tool. It
> expects
>>> you to be in the top-level directory (C:\omero_dist) and not in
>>> bin. Then it would print out the log files with the numbers of
> errors
>>> and warnings.
>>>
>>> However, just from this part there's something obviously going
>>> wrong. The Blitz server (Blitz-0) failed to start, meaning that
> you
>>> definitely won't be able to login.
>>>
>>> Could you send me that file offlist and we'll take a look?
>>>
>>> Thanks,
>>> ~Josh.
>>>
>>>
>>> * Added as http://trac.openmicroscopy.org.uk/omero/ticket/1603
>>>
>>> Smith, Stuart C writes:
>>>> Hi Josh, find below the output...
>>>>
>>>>
>>>
>>
> =
> =
> ======================================================================
>>> ========
>>>> OMERO Diagnostics Beta-4.1.0-r5585-b12
>>>>
>>>
>>
> =
> =
> ======================================================================
>>> ========
>>>> Commands: java -version 1.6.0
> (C:\Program
>>> Files\Java\j2re1.4.2_01\bin\java.EXE -- 3 others)
>>>> Commands: python -V 2.5
>>> (C:\Python25\python.EXE)
>>>> Commands: icegridnode --version 3.3
>>> (C:\Ice-3.3.1\bin\icegridnode.EXE)
>>>> Commands: icegridadmin --version 3.3
>>> (C:\Ice-3.3.1\bin\icegridadmin.EXE)
>>>> Commands: psql --version not found
>>>> Server: icegridnode running
>>>> Server: Blitz-0 inactive (disabled)
>>>> Server: DropBox inactive (disabled)
>>>> Server: FSServer active (pid = 4456,
>>> enabled)
>>>> Server: Indexer-0 inactive (disabled)
>>>> Server: OMERO.Glacier2 active (pid = 3576,
>>> enabled)
>>>> Server: OMERO.IceStorm active (pid = 3680,
>>> enabled)
>>>> Server: Processor-0 activating (enabled)
>>>> Server: Tables-0 inactive (disabled)
>>>> Server: TestDropBox inactive (enabled)
>>>> Server: Web inactive (enabled)
>>>> Log dir: C:\omero_dist\bin\var\log n/a
>>>>
>>>> ________________________________
>>>>
>>>> From: josh.moore at gmx.de [mailto:josh.moore at gmx.de]
>>>> Sent: Tue 27/10/2009 09:59
>>>> To: Smith, Stuart C
>>>> Cc: ome-users at lists.openmicroscopy.org.uk
>>>> Subject: [ome-users] 4.1.0 - Unable to logon
>>>>
>>>>
>>>>
>>>>
>>>> Stuart,
>>>>
>>>> on the server machine, can you run:
>>>>
>>>> bin\omero admin diagnostics
>>>>
>>>> and possibly send us any of the log files which contain
>>>> errors. There's an example of the output at the bottom of the
>>>> install page:
>>>>
>>>>
>>>
>>
>
https://www.openmicroscopy.org/site/support/omero4/server/install-window
>>> s
>>>>
>>>> Best wishes,
>>>> ~Josh
>>>>
>>>> Smith, Stuart C writes:
>>>
>>>>> Morning, I have just installed OME 4.1.0 on a WinXP
> platform,
>>>>> but cannot login to the OME Client. I am using the
>>>>> Username/Password: omero, but get the error mesaage "failed
> to
>>>>> log onto OMERO. Please check your name and/or password or
> try
>>>>> again later". Any idea's?
>>>>>
>>>>> Previously I was able to login to an earlier version before
> I
>>> wiped the
>>>>> PC and installed 4.1
>>>>>
>>>>> Stuart
>>>>
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