[ome-users] Unable to open Omero Insight/Importer

[Chris Allan]

HI Sriram,

Yes, people have experienced this before. It's usually down to  
incorrectly configured name resolution and/or IP addresses.

Please send us your omeroinsight.log from the "omero/log" directory  
on the system you're connecting from.

Thanks for your feedback.

-Chris

On 18 Nov 2008, at 22:31, Nandakumar, Sriramkumar wrote:

> Hi,
> It is possible for me to open OMERO Insight and Importer in the  
> machine where I deployed OMERO Server.
> It is not possible  to open both Omero Insight and Importer in  
> another machines in the same LAN.
> Has anyone experienced same kind of problem before?
>
> I could be really helpful if you can assist me in this problem
>
> Thanks in Advance.
>
> Thanks & Regards,
> Sriram.
> ________________________________________
> From: Nandakumar, Sriramkumar
> Sent: Monday, November 17, 2008 4:20 PM
> To: josh.moore at gmx.de
> Cc: ome-users at lists.openmicroscopy.org.uk
> Subject: RE: [ome-users] Help Needed. Unable to open Omero Clients.
>
> Hi Josh,
> Thanks for the reply.
> Your suggestion was really very useful.
> I have removed Icetea and deployed java seperately.
> Now both Omero Insight and Import are opening on the machine where  
> I deployed Omero Server.
> Now I want both these applications to be opened in another machines.
> I have sent the output of netstat -na and ifconfig -a commands in  
> my previous mail.
>
> Could you please help me in resolving the OMERO Client problem?
>
> Once again Thanks a lot for your help.
>
>
> Thanks & Regards,
> Sriram.
> ________________________________________
> From: josh.moore at gmx.de [josh.moore at gmx.de]
> Sent: Friday, November 14, 2008 4:38 PM
> To: Nandakumar, Sriramkumar
> Cc: ome-users at lists.openmicroscopy.org.uk
> Subject: Re: [ome-users] Help Needed. Unable to open Omero Clients.
>
> Nandakumar, Sriramkumar writes:
>> Hi Josh,
>> I forgot to mention my OS details in my previous mail.
>> I am using Fedora  8 and my Java version is 1.6.
>
> Thanks for this. And which Java distribution are you using?
>
>   java -version
>
> A similar exception as in your log can also be seen here:
>
>   http://markmail.org/message/i3v7a63wpfggiwl7
>
> due to using IceTea. If that is the case, could you install the  
> Java SDK
> from Sun and try again; if not, we'll dig a little deeper.
>
> Best wishes,
> ~Josh.
>
>
>> Thanks & Regards,
>> Sriram.
>> ________________________________________
>> From: Nandakumar, Sriramkumar
>> Sent: Friday, November 14, 2008 3:05 PM
>> To: josh.moore at gmx.de
>> Cc: ome-users at lists.openmicroscopy.org.uk
>> Subject: RE: [ome-users] Help Needed. Unable to open Omero Clients.
>>
>> Hi Josh,
>>
>> Thanks for the reply.
>>
>> I have attached the outputs    of netstat -na and   ifconfig -a in  
>> this mail for your reference.
>> In my previous mail I have mentioned that it is not possible for  
>> me to invoke Omero Insight even the machine where I have deployed  
>> Omero Server.
>> In the Omero Insight log I saw Null pointer exception in the  
>> beginning itself. I suspect that may be the reason why Insight is  
>> not invoked.
>> I have attached the logs of Omero Insight in this mail.
>>
>> It would be really helpful if you can assist me in resolving this  
>> Omero Client problem.
>>
>> Thanks in Advance.
>>
>> Thanks & Regards,
>> Sriram.
>> ________________________________________
>> From: josh.moore at gmx.de [josh.moore at gmx.de]
>> Sent: Friday, November 14, 2008 3:25 AM
>> To: Nandakumar, Sriramkumar
>> Cc: ome-users at lists.openmicroscopy.org.uk
>> Subject: [ome-users] Help Needed. Unable to open Omero Clients.
>>
>> Nandakumar, Sriramkumar writes:
>>> Hi,
>>
>> Hello Sriramkumar,
>>
>>> These are the messages displayed when starting the Omero server.  I
>>> am seeing two STDERR messages (last two lines) and I am not sure
>>> about this error.  But it is possible for me to see the Omero
>>> server page in the screen without any problem.  ...
>>
>>> 2008-11-13 16:21:42,504 ERROR [ STDERR] ( main) Nov 13, 2008
>>> 4:21:42 PM java.util.prefs.FileSystemPreferences$7 run WARNING:
>>> Prefs file removed in background /root/.java/.userPrefs/prefs.xml
>>> 2008-11-13 16:21:42,506 ERROR [ STDERR] ( main) Nov 13, 2008
>>> 4:21:42 PM java.util.prefs.FileSystemPreferences$7 run WARNING:
>>> Prefs file removed in background
>>> /usr/lib/jvm/java-1.7.0-icedtea-1.7.0.0/jre/.systemPrefs/prefs.xml
>>
>> These two "errors" come straight from Java and unfortunately, or
>> fortunately depending on how you look at it, have nothing to do with
>> OMERO. You can safely ignore them, but if you are interested you  
>> might
>> look at:
>>
>>   http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=4751177
>>
>> for the original bug report. They are related to how Java is  
>> installed
>> on Linux.
>>
>>> 1) All the necessary ports such as 8080, 1098, 4444, 3873, 1099  
>>> are open
>>> 2) Please find my  /etc/hosts
>>>
>>> 127.0.0.1       localhost
>>> 128.163.118.171 myomero.uky.edu myomero
>>>
>>> where myomero is my hostname and myomero.uky.edu is in the format  
>>> (hostname.network domain)
>>>
>>> which is as mentioned in the Omero troubleshooting page.
>>
>> If you can reach the server locally with insight and importer, but  
>> not
>> from another machine, then unless I'm mistaken this must be a
>> networking issue. Could you send us the full output of:
>>
>>   netstat -na
>>   ifconfig -a
>>
>> and perhaps a little information about your operating system. All of
>> this can be done off list if you prefer.
>>
>> Best wishes,
>> ~Josh.
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