[ome-users] Help Needed. Unable to open Omero Clients.

[Nandakumar, Sriramkumar]

Hi,
I have deployed Omero Server Successfully. But it is not possible for me to open both Omero Insight & Importer.
I couldn`t able to find the exact reason for this problem.

These are the messages displayed when starting the Omero server.  I am seeing two STDERR messages (last two lines) and I am not sure about this error.
But it is possible for me to see the Omero server page in the screen without any problem.

16:21:09,085 INFO  [Server] Starting JBoss (MX MicroKernel)...
16:21:09,086 INFO  [Server] Release ID: JBoss [Trinity] 4.2.3.GA (build: SVNTag=JBoss_4_2_3_GA date=200807181417)
16:21:09,087 INFO  [Server] Home Dir: /home/kimlab/Desktop/omero/omero-Beta3.1.1/jboss-4.2.3.GA
16:21:09,088 INFO  [Server] Home URL: file:/home/kimlab/Desktop/omero/omero-Beta3.1.1/jboss-4.2.3.GA/
16:21:09,089 INFO  [Server] Patch URL: null
16:21:09,089 INFO  [Server] Server Name: default
16:21:09,089 INFO  [Server] Server Home Dir: /home/kimlab/Desktop/omero/omero-Beta3.1.1/jboss-4.2.3.GA/server/default
16:21:09,089 INFO  [Server] Server Home URL: file:/home/kimlab/Desktop/omero/omero-Beta3.1.1/jboss-4.2.3.GA/server/default/
16:21:09,090 INFO  [Server] Server Log Dir: /home/kimlab/Desktop/omero/omero-Beta3.1.1/jboss-4.2.3.GA/server/default/log
16:21:09,090 INFO  [Server] Server Temp Dir: /home/kimlab/Desktop/omero/omero-Beta3.1.1/jboss-4.2.3.GA/server/default/tmp
16:21:09,090 INFO  [Server] Root Deployment Filename: jboss-service.xml
16:21:09,468 INFO  [ServerInfo] Java version: 1.7.0,Sun Microsystems Inc.
16:21:09,468 INFO  [ServerInfo] Java VM: IcedTea Client VM 1.7.0-b21,Sun Microsystems Inc.
16:21:09,468 INFO  [ServerInfo] OS-System: Linux 2.6.23.1-42.fc8,i386
16:21:09,888 INFO  [Server] Core system initialized
16:21:12,012 INFO  [WebService] Using RMI server codebase: http://myomero.uky.edu:8083/
16:21:12,015 INFO  [Log4jService$URLWatchTimerTask] Configuring from URL: resource:jboss-log4j.xml
2008-11-13 16:21:42,504 ERROR [                                  STDERR] (      main) Nov 13, 2008 4:21:42 PM java.util.prefs.FileSystemPreferences$7 run
WARNING: Prefs file removed in background /root/.java/.userPrefs/prefs.xml
2008-11-13 16:21:42,506 ERROR [                                  STDERR] (      main) Nov 13, 2008 4:21:42 PM java.util.prefs.FileSystemPreferences$7 run
WARNING: Prefs file removed in background /usr/lib/jvm/java-1.7.0-icedtea-1.7.0.0/jre/.systemPrefs/prefs.xml


The Omero Importer is invoked successfully in the machine where I have deployed Omero server but not in other machines.
When I try to invoke Omero Importer in other machines, it always displays the error message,
" The application failed to log in . The hostname may be wrong or the server  may be offline.
Please try again"


It is not possible for me to open Omero Insight in any of the machine.
It always displays the error message,
"Failed to log onto OMERO
Please check your username
and/or password or try again later"

These are the messages displayed when tried to invoke Omero Insight (./OMERO.Insight.sh)

Nov 12, 2008 3:02:50 PM java.util.prefs.FileSystemPreferences$7 run
WARNING: Prefs file removed in background /root/.java/.userPrefs/prefs.xml
Nov 12, 2008 3:02:50 PM java.util.prefs.FileSystemPreferences$7 run
WARNING: Prefs file removed in background /usr/lib/jvm/java-1.7.0-icedtea-1.7.0.0/jre/.systemPrefs/prefs.xml

I have gone through the troubleshooting page http://trac.openmicroscopy.org.uk/omero/wiki/OmeroTroubleshooting completely,
I couldn`t able to figure out the exact reason for the problem.

1) All the necessary ports such as 8080, 1098, 4444, 3873, 1099 are open
2) Please find my  /etc/hosts

127.0.0.1       localhost
128.163.118.171 myomero.uky.edu myomero

where myomero is my hostname and myomero.uky.edu is in the format (hostname.network domain)

which is as mentioned in the Omero troubleshooting page.

3) The Postgres is listening in the port 5432.

But still I dont know why I am not able to invoke the Omero Clients.

Am I missing any thing other the above what I have mentioned?

I have redeployed the OMERO application for three times and I am facing the same problem.
I have been stuck up with this problem for almost a week and I am unable to proceed further.
It could be really helpful if anyone can assist me in this.

Thanks in Advance.

Thanks & Regards,
Sriram.