[ome-users] stupid Marek

[Jason Swedlow]

Hi Marek-

I'll just reiterate what Chris said, and add a few points, based on  
recent emails to the list.

1.  We do try to be as supportive as possible, even though our  
funding gives us little support for direct user support.

2.  In return, we ask our user communtiy to be supportive of us.  If  
we say, "we support a specific platform, environment, or  
configuration", then we do test and support it, and we will work very  
hard to correct any mistakes we have made.

3.  The community must differentiate between "development" and  
"deployment".  They are clearly different and require different  
technical background.  If we provide builds on Windows does not mean  
we are actively developing on that platform.   If you think we need  
to be actively developing on all major platforms, please tell us  
(that is the point of the "What do you think about OME?" emails).  We  
can use your feedback to get funding to respond to this.

4.  As a user of our software, you are welcome to use it in any way  
you see fit.  But if you need to use it in a way we never  
anticipated, or in a development environment we don't have, we can't  
take responsibility for the results.  As I said, we will try as hard  
as we can to help you, but if things don't work at first, please be  
patient.  That is simply respectful of what it takes to support work  
we never anticipated.

5.  Regardless of the above, we very much want to help the community  
extend our software.  If you have some deployment or development  
requirements we haven't covered, please do talk to us.  We'll work  
hard to help you out as much as we we.  We try to state very clearly  
what we know works.  We won't list all the other alternatives that we  
haven't tried, but would appreciate your constructive feedback on  
alternatives you need (some justification is useful-- "because i want  
it" will be acknowledged, but won't get all of our time invested; our  
guess is you would respond the same way).

Please let us know if you need any more info.

As always, thanks for your support.

Cheers,

Jason


On 27 Mar 2008, at 10:30, Chris Allan wrote:

> Cebecauer, Marek wrote:
>> Hi Chris,
>
> Hi Marek.
>
>>
>> Sorry for poor description. I did completely new installation on a  
>> new
>> computer (freshly installed). I started with Java and  
>> PostgreSQL8.3 and
>> continued with OMERO3.0-beta2.3.
>>
>> Surprisingly, after some restarts and tries I managed to start the
>> OMERO.server later in the evening (it probably likes later hours) ...
>> But how?
>
> Not sure, without the server.log it's hard to know. It looks like  
> JBoss
> had problems connecting to the database.
>
>>
>> I'll try to move few steps further and will be back when finding
>> problems. But we are starting to be a bit sceptical as you  
>> mentioned in
>> your reply to the other thread (Bernd Jagla) that Windows is not
>> platform you are working on ... :-(     Other software I need to  
>> run on
>> this server is Windows only (unfortunately).
>
> I guess I should have been a bit more clear, Windows is a fully
> supported deployment platform as is evidenced by the  
> OmeroInstallWindows
> page on the OMERO Trac. However, none of the OMERO.server team  
> *develop*
> on Windows. That is not to say we do not test on Windows, deploy  
> servers
> on Windows and that the client team does not actively work on Windows,
> because they do.
>
>>
>> Best
>> Marek
>
> Ciao.
>
> -Chris
> _______________________________________________
> ome-users mailing list
> ome-users at lists.openmicroscopy.org.uk
> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users



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