<div dir="ltr">I'd checked master logs files and there was nothing of interest in there. dmesg is more promising though, good idea. It looks like a memory issue. I've increased the amount of memory available to 20GBs from 4GBs and now it does not fail in the same way. Not sure why so much RAM is needed when each image in the screen is only 2.6MBs. Now there is a nice new error.<div><br></div><div>Going by the error that I see when the database tries to rollback, I think it is timeout related.</div><div><br></div><div>The import log: <a href="https://s3.amazonaws.com/dpwr/pat/import_log.txt">https://s3.amazonaws.com/dpwr/pat/import_log.txt</a></div><div>The server logs (I tried the import twice): <a href="https://s3.amazonaws.com/dpwr/pat/omero_logs.zip">https://s3.amazonaws.com/dpwr/pat/omero_logs.zip</a></div><div><br></div><div>There are a couple of these in the database logs as you'd expect for the two import attempts, but nothing else of interest.</div><div><br></div><div><span style="color:rgb(68,68,68);font-family:monaco,menlo,consolas,"courier prime",courier,"courier new",monospace;font-size:12px;background-color:rgb(246,246,246)">LOG: unexpected EOF on client connection with an open transaction</span><br></div><div><br></div><div>Cheers,</div><div><br></div><div>Douglas</div><div dir="ltr"><br><div class="gmail_quote"><div dir="ltr">On Fri, 22 Dec 2017 at 12:20 Josh Moore <<a href="mailto:josh@glencoesoftware.com" target="_blank">josh@glencoesoftware.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">On Fri, Dec 22, 2017 at 1:33 AM, Douglas Russell<br>
<<a href="mailto:douglas_russell@hms.harvard.edu" target="_blank">douglas_russell@hms.harvard.edu</a>> wrote:<br>
> Sure, here is the Blitz log.<br>
<br>
Thanks. Yeah, here there looks to be a panic of some form:<br>
<br>
2017-12-21 23:54:54,179 INFO [<br>
ome.security.basic.CurrentDetails] (l.Server-3) Adding<br>
log:INSERT,class ome.model.core.OriginalFile,7932<br>
2017-12-21 23:54:54,253 INFO [<br>
ome.security.basic.CurrentDetails] (l.Server-3) Adding<br>
log:INSERT,class ome.model.core.OriginalFile,7933<br>
2017-12-21 23:54:54,318 INFO [<br>
ome.security.basic.CurrentDetails] (l.Server-3) Adding<br>
log:INSERT,class ome.model.core.OriginalFile,7934<br>
2017-12-21 23:54:54,400 INFO [<br>
ome.security.basic.CurrentDetails] (l.Server-3) Adding<br>
log:INSERT,class ome.model.core.OriginalFile,7935<br>
---> here <---<br>
2017-12-21 23:54:56,129 INFO [<br>
ome.services.blitz.Entry] ( main) Creating OMERO.blitz. Please<br>
wait...<br>
2017-12-21 23:54:56,955 INFO<br>
[.s.ShutdownSafeEhcacheManagerFactoryBean] ( main) Initializing<br>
EHCache CacheManager<br>
2017-12-21 23:54:57,303 INFO [<br>
ome.services.util.DBPatchCheck] ( main) Verified database patch:<br>
OMERO5.4__0<br>
2017-12-21 23:54:57,337 INFO [<br>
ome.services.util.DBUserCheck] ( main) User <a href="http://root.id" rel="noreferrer" target="_blank">root.id</a> = 0<br>
2017-12-21 23:54:57,338 INFO [<br>
ome.services.util.DBUserCheck] ( main) User <a href="http://guest.id" rel="noreferrer" target="_blank">guest.id</a> = 1<br>
2017-12-21 23:54:57,338 INFO [<br>
ome.services.util.DBUserCheck] ( main) Group <a href="http://system.id" rel="noreferrer" target="_blank">system.id</a> = 0<br>
2017-12-21 23:54:57,338 INFO [<br>
ome.services.util.DBUserCheck] ( main) Group <a href="http://user.id" rel="noreferrer" target="_blank">user.id</a> = 1<br>
<br>
<br>
<br>
> I'm afraid it's not very informative. It looks like whatever causes it to<br>
> fail is causing blitz to die and be restarted, going by the logs and the ps<br>
> output. Most of the services are from when OMERO was started around 18:22,<br>
> but then at the bottom we see the new services started as 23:54 which is<br>
> when I was doing the import.<br>
<br>
<br>
Was there anything in master.out or master.err? What about dmesg?<br>
~J.<br>
<br>
<br>
> Cheers,<br>
><br>
> Douglas<br>
<br>
><br>
><br>
><br>
> On Thu, 21 Dec 2017 at 12:45 Josh Moore <<a href="mailto:josh@glencoesoftware.com" target="_blank">josh@glencoesoftware.com</a>> wrote:<br>
>><br>
>> Hi Douglas,<br>
>><br>
>> On Wed, Dec 20, 2017 at 2:25 AM, Douglas Russell<br>
>> <<a href="mailto:douglas_russell@hms.harvard.edu" target="_blank">douglas_russell@hms.harvard.edu</a>> wrote:<br>
>> > Has anyone seen this import error? It's pretty vague. I imported a test<br>
>> > jpg<br>
>> > to make sure import was working in general and it was fine. I updated to<br>
>> > the<br>
>> > latest OMERO and still seeing the problem.<br>
>> ><br>
>> > Any ideas?<br>
>><br>
>> Since it's an unexpected error, Ice is unfortunately swallowing all<br>
>> the good stuff. Can you send us the related Blitz and/or import logs?<br>
>><br>
>> Cheers,<br>
>> ~Josh.<br>
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</blockquote></div></div></div>