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<div>Hi Lawrence<br>
<br>
</div>
<div>Could you tell us the full set of commands and configuration changes you ran to install Ice? Were you following the instructions on
<a href="http://www.openmicroscopy.org/site/support/omero5.2/sysadmins/unix/server-ubuntu1404-ice36.html">
http://www.openmicroscopy.org/site/support/omero5.2/sysadmins/unix/server-ubuntu1404-ice36.html</a> when you saw this error, or another document?<br>
</div>
<br>
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Simon<br>
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<div><br>
<br>
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<div class="gmail_extra"><br>
<div class="gmail_quote">On 14 June 2016 at 22:12, Lawrence Griffing <span dir="ltr">
<<a href="mailto:griffing@tamu.edu" target="_blank">griffing@tamu.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div dir="ltr">Hi,<br>
I get the same error message indicating that the system site packages are missing when installing on Ubuntu 14.04.
<br>
griffing@omero:~/Omero/Omero.server$ bin/omero config get<br>
********************************************************************************<br>
<br>
        ERROR: Could not import omero.cli! (No module named Ice)<br>
<br>
        This means that your installation is incomplete. Contact<br>
        the OME mailing lists for more information:<br>
<br>
        <a href="http://www.openmicroscopy.org/site/community" target="_blank">http://www.openmicroscopy.org/site/community</a><br>
<br>
        If you are building from source, please supply the build log<br>
        as well as which version you are building from. If you<br>
        downloaded a distribution, please provide which link you<br>
        used.<br>
        <br>
********************************************************************************<br>
<br>
        Debugging Info:<br>
        --------------<br>
        CWD=/home/griffing/Omero/OMERO.server-5.2.4-ice36-b23<br>
        VERSION=2.7.6 (default, Jun 22 2015, 17:58:13)  [GCC 4.8.2]<br>
        OMERO_HOME=None<br>
        PYTHONPATH=['/home/griffing/Omero/OMERO.server-5.2.4-ice36-b23/lib/python', '/home/griffing/Omero/OMERO.server-5.2.4-ice36-b23/var/lib', '/home/griffing/Omero/OMERO.server-5.2.4-ice36-b23/bin', '/usr/lib/python2.7', '/usr/lib/python2.7/plat-x86_64-linux-gnu',
 '/usr/lib/python2.7/lib-tk', '/usr/lib/python2.7/lib-old', '/usr/lib/python2.7/lib-dynload', '/usr/local/lib/python2.7/dist-packages', '/usr/lib/python2.7/dist-packages', '/usr/lib/python2.7/dist-packages/PILcompat', '/usr/lib/python2.7/dist-packages/gtk-2.0',
 '/usr/lib/pymodules/python2.7', '/usr/lib/python2.7/dist-packages/ubuntu-sso-client', '/home/griffing/Omero/OMERO.server-5.2.4-ice36-b23/lib/fallback']<br>
<br>
However, I also got warning messages when installing ICE that the server (IP 52.84.24.174) was not found that accessed 3 of the packages from zeroc.
<br>
________________________________________________________________________________________________<br>
Also when doing a pip install of zeroc-ice, I get the following error:<br>
x86_64-linux-gnu-gcc -pthread -fno-strict-aliasing -DNDEBUG -g -fwrapv -O2 -Wall -fPIC -DICE_STATIC_LIBS -Isrc -Isrc/ice/cpp/include -Isrc/ice/cpp/src -I/usr/include/python2.7 -c src/ice/cpp/src/IceSSL/SSLEngine.cpp -o build/temp.linux-x86_64-2.7/src/ice/cpp/src/IceSSL/SSLEngine.o
 -w<br>
<br>
In file included from src/ice/cpp/src/IceSSL/SSLEngine.h:14:0,<br>
<br>
                 from src/ice/cpp/src/IceSSL/SSLEngine.cpp:10:<br>
<br>
src/ice/cpp/src/IceSSL/Util.h:20:27: fatal error: openssl/ssl.h: No such file or directory<br>
<br>
 #  include <openssl/ssl.h><br>
<br>
                           ^<br>
<br>
compilation terminated.<br>
<br>
error: command 'x86_64-linux-gnu-gcc' failed with exit status 1<br>
<br>
----------------------------------------<br>
Cleaning up...<br>
Command /usr/bin/python -c "import setuptools, tokenize;__file__='/tmp/pip_build_griffing/zeroc-ice/setup.py';exec(compile(getattr(tokenize, 'open', open)(__file__).read().replace('\r\n', '\n'), __file__, 'exec'))" install --record /tmp/pip-ISHgYd-record/install-record.txt
 --single-version-externally-managed --compile failed with error code 1 in /tmp/pip_build_griffing/zeroc-ice<br>
Storing debug log for failure in /tmp/tmpjhXI8<br>
________________________________________________________________________________________________--<br>
Also, when going to the zeroc site to (optionally) install the source package,  I get the following:<br>
Reading package lists... Done<br>
Building dependency tree       <br>
Reading state information... Done<br>
E: Unable to find a source package for zeroc-ice3.6<br>
griffing@omero:~/Omero/OMERO.server-5.2.4-ice36-b23$<br>
<br>
I'm thinking that without accessing the server IP, the packages are not coming through, but I'm new to Ubuntu. I use the key from ZeroC. Is there generally a problem getting access to their servers?<br>
<br>
Cheers,<br>
Lawrence Griffing</div>
<br>
<span style="font-size:10pt">The University of Dundee is a registered Scottish Charity, No: SC015096</span>
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<br>
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<br>
</blockquote>
</div>
<br>
</div>
<br>
<span style="font-size:10pt;">The University of Dundee is a registered Scottish Charity, No: SC015096</span>
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