<div dir="ltr">Thanks Simon and Kenny! <div><br></div><div>Kenny, indeed I seem to have missed that step in the configuration and it was set at 20! Changed to 0, restarted both the IIS and the OMERO service and no 500 error! </div><div><br></div><div>Thanks a lot!!</div><div>Thomas</div><div><br></div><div><br></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Aug 3, 2015 at 12:43 PM, Kenneth Gillen (Staff) <span dir="ltr"><<a href="mailto:k.h.gillen@dundee.ac.uk" target="_blank">k.h.gillen@dundee.ac.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">



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<div style="font-family:Calibri,sans-serif">Hi Thomas,</div>
<div style="font-family:Calibri,sans-serif"><br>
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<div style="font-family:Calibri,sans-serif">It’s the IIS worker process idle time-out. It can be worked around by disabling the time-out in the Application Pool settings.</div>
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<div><font face="Calibri,sans-serif">See </font><a href="https://www.openmicroscopy.org/site/support/omero5.1/sysadmins/windows/install-web.html" style="font-family:Calibri,sans-serif" target="_blank">https://www.openmicroscopy.org/site/support/omero5.1/sysadmins/windows/install-web.html</a><font face="Calibri,sans-serif">,
 and search for </font>"<em style="letter-spacing:-0.159999996423721px;line-height:24px;background-color:rgb(255,255,255)">Idle Time-out"</em></div>
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<div>All the best,</div>
<div><br>
</div>
<div>Kenny</div>
<div><br>
</div>
<div>--</div>
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<div style="font-family:Calibri;font-size:medium"><span style="font-size:12px;font-style:italic;font-weight:bold;font-family:Arial">Kenneth Gillen</span></div>
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<div><span style="font-family:Arial">OME System Administrator</span></div>
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</span></font><span lang="en-GB" style="font-family:Tahoma">
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<div style="margin:0pt;font-family:Arial"><font color="black">CTIR 2</font></div>
<div style="margin:0pt;font-family:Arial"><font color="black">University of Dundee</font></div>
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Tel: <a href="tel:%2B44%20%280%29%201382%20388797" value="+441382388797" target="_blank">+44 (0) 1382 388797</a><br>
Skype: kennethgillen</font></span></div>
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<span style="font-weight:bold">From: </span>ome-users <<a href="mailto:ome-users-bounces@lists.openmicroscopy.org.uk" target="_blank">ome-users-bounces@lists.openmicroscopy.org.uk</a>> on behalf of Simon Li <<a href="mailto:spli@dundee.ac.uk" target="_blank">spli@dundee.ac.uk</a>><br>
<span style="font-weight:bold">Reply-To: </span>OME User Support List <<a href="mailto:ome-users@lists.openmicroscopy.org.uk" target="_blank">ome-users@lists.openmicroscopy.org.uk</a>><br>
<span style="font-weight:bold">Date: </span>Monday, 3 August 2015 18:36<br>
<span style="font-weight:bold">To: </span>OME User Support List <<a href="mailto:ome-users@lists.openmicroscopy.org.uk" target="_blank">ome-users@lists.openmicroscopy.org.uk</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [ome-users] Error 500<br>
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<div dir="ltr">
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<div>Hi Thomas<br>
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</div>
We're aware of this problem with IIS on Windows, but unfortunately we don't have a solution. If you or anyone else on the list knows how to fix this we'd be very grateful if you could let us know, and we'll add it to our docs!<br>
<br>
</div>
Thanks<br>
<br>
</div>
Simon<br>
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<div class="gmail_extra"><br>
<div class="gmail_quote">On 3 August 2015 at 18:25, Thomas Pengo <span dir="ltr">
<<a href="mailto:tpengo@umn.edu" target="_blank">tpengo@umn.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div dir="ltr">Hi,
<div><br>
</div>
<div>I have a working installation of OMERO 5.1.0 on a (virtual) server, Windows Server 2012 (NT 6.2). </div>
<div><br>
</div>
<div>All works well, except that I get an "Internal Server Error" 500 when I try to log on to the webclient in OMERO. Misteriously, it disappears if I refresh the page.. Then reappears after some time the server has not been used.</div>
<div><br>
</div>
<div>The Blitz log looks ok but the event viewer shows an ISAPI Filter of Extension error:</div>
<div><br>
</div>
<div>"Failed to import callback module 'omero_web_iis'</div>
<div>Access is denied."</div>
<div><br>
</div>
<div>Any ideas? </div>
<div><br>
</div>
<div>Thanks</div>
<div>Thomas</div>
<div><br>
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</div>
<br>
<span style="font-size:10pt">The University of Dundee is a registered Scottish Charity, No: SC015096</span></div>
<br>
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</blockquote>
</div>
<br>
</div>
<br>
<span style="font-size:10pt">The University of Dundee is a registered Scottish Charity, No: SC015096</span></div>
</div>
</div></div></span><div><div><br>
<span style="font-size:10pt">The University of Dundee is a registered Scottish Charity, No: SC015096</span>
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