<div dir="ltr">If you are sure the server is running you could also run something like this on the sever:<div><br></div><div>netstat -l -n --program<br></div><div><br></div><div>This will display the ports that various processes are running on. You'll have to sift the results, but on a working server (on port 4064) you will see something like this among them:</div><div><br></div><div>tcp6 0 0 :::4064 :::* LISTEN 27482/glacier2route<br></div><div><br></div><div>If that is there, then you likely have the firewall issue that Kenny suggested.</div><div><br></div><div>Hope that (or your IT) helps.</div><div><br></div><div>Douglas</div><div><br></div><div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On 5 December 2014 at 11:06, <span dir="ltr"><<a href="mailto:unai_lorenzo@ehu.es" target="_blank">unai_lorenzo@ehu.es</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi Douglas,<br>
<br>
Unfortunately it failed (I'm sorry, the code is in Spanish...)<br>
<br>
telnet 158.227.41.112 4064<br>
Conectándose a 158.227.41.112...No se puede abrir la conexión al host, en puerto 4064: Error en la conexión<br>
<br>
As Kenny suggested, I will contact the IT department and see if we can fix it.<br>
<br>
Kind regards,<br>
Unai<br>
<br>
<br>
Douglas Russell <<a href="mailto:douglas.russell@bioch.ox.ac.uk" target="_blank">douglas.russell@bioch.ox.ac.<u></u>uk</a>> escribió:<div class="HOEnZb"><div class="h5"><br>
<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Easiest way to tell if you can connect to a port on a server, regardless of<br>
protocol:<br>
<br>
telnet servername port_number<br>
<br>
e.g. Success:<br>
<br>
$ telnet <a href="http://omero1.bioch.ox.ac.uk" target="_blank">omero1.bioch.ox.ac.uk</a> 4064<br>
Trying 129.67.75.47...<br>
Connected to <a href="http://omero1.bioch.ox.ac.uk" target="_blank">omero1.bioch.ox.ac.uk</a>.<br>
Escape character is '^]'.<br>
<br>
Fail:<br>
<br>
$ telnet <a href="http://omero1.bioch.ox.ac.uk" target="_blank">omero1.bioch.ox.ac.uk</a> 9999<br>
Trying 129.67.75.47...<br>
telnet: connect to address <a href="http://129.67.75.47" target="_blank">129.67.75.47</a>: Connection refused<br>
telnet: Unable to connect to remote host<br>
<br>
<br>
<br>
On 5 December 2014 at 09:38, Kenneth Gillen (Staff) <<a href="mailto:k.h.gillen@dundee.ac.uk" target="_blank">k.h.gillen@dundee.ac.uk</a><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
wrote:<br>
</blockquote>
<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
HI Unai,<br>
<br>
This sounds like the an issue connecting on the OMERO ports.<br>
<br>
I’d check that the Insight connection dialogue has the correct server<br>
ports which correspond to the setup of your server.<br>
<br>
If you can’t access that server from your workstations, then you’ll<br>
probably need to interact with your local network management team to work<br>
out why. Changes are, the changed a policy, and the ports are blocked.<br>
<br>
Best,<br>
<br>
Kenny<br>
<br>
--<br>
<br>
Kenneth Gillen<br>
<br>
<br>
OME System Administrator<br>
<br>
Wellcome Trust Centre for Gene Regulation & Expression<br>
College of Life Sciences<br>
MSI/WTB/JBC Complex<br>
University of Dundee<br>
Dow Street<br>
Dundee DD1 5EH<br>
United Kingdom<br>
<br>
Tel: +44 (0) 1382 386364<br>
Skype: kennethgillen<br>
<br>
<a href="http://www.twitter.com/openmicroscopy" target="_blank">http://www.twitter.com/<u></u>openmicroscopy</a><br>
<br>
<br>
<br>
<br>
<br>
<br>
On 05/12/2014 09:19, "<a href="mailto:unai_lorenzo@ehu.es" target="_blank">unai_lorenzo@ehu.es</a>" <<a href="mailto:unai_lorenzo@ehu.es" target="_blank">unai_lorenzo@ehu.es</a>> wrote:<br>
<br>
>Hi Josh,<br>
><br>
>I can login using bin\omero login localhost (both as root and as a<br>
>"normal" user).<br>
>I can also ping successfully the server IP address from the client PC.<br>
><br>
>Many thanks,<br>
>Unai<br>
><br>
>Josh Moore <<a href="mailto:josh@glencoesoftware.com" target="_blank">josh@glencoesoftware.com</a>> escribió:<br>
><br>
>> Hi Unai,<br>
>><br>
>> from the log it most looks like insight cannot reach the server at all,<br>
>>as<br>
>> if the port were not available. I assume you have access to the server<br>
>>and<br>
>> could attempt trying to login with:<br>
>><br>
>> bin\omero login localhost<br>
>><br>
>> Cheers,<br>
>> ~Josh.<br>
>><br>
>><br>
>> On Thu, Dec 4, 2014 at 12:11 PM, <<a href="mailto:unai_lorenzo@ehu.es" target="_blank">unai_lorenzo@ehu.es</a>> wrote:<br>
>><br>
>>> Hi Kenny,<br>
>>><br>
>>> I'm currently using OMERO.clients-5.0.6-ice35-b53.<u></u>win pltaform. Before<br>
>>> the upgrade I was using OMERO.clients-5.0.5-ice35-b47.<u></u>win, and this one<br>
>>> doesn't work after the upgrade either.<br>
>>><br>
>>> Please find attached the client log file. I hope it helps!<br>
>>><br>
>>> Best regards,<br>
>>> Unai<br>
>>><br>
>>><br>
>>> "Kenneth Gillen (Staff)" <<a href="mailto:k.h.gillen@dundee.ac.uk" target="_blank">k.h.gillen@dundee.ac.uk</a>> escribió:<br>
>>><br>
>>> Hi Unai,<br>
>>>><br>
>>>> Could you please send us your insight client log file, as well as<br>
>>>>letting<br>
>>>> us know which platform client you are using?<br>
>>>><br>
>>>> See ŒClient logs¹ at<br>
>>>> <a href="http://www.openmicroscopy.org/site/support/faq/omero/how-do-" target="_blank">http://www.openmicroscopy.org/<u></u>site/support/faq/omero/how-do-</a><br>
>>>> i-send-log-file<br>
>>>> s<br>
>>>><br>
>>>> I would doubt that there is anything sensitive in that log file, but<br>
>>>>worth<br>
>>>> a quick scan before sending to the list.<br>
>>>><br>
>>>> Many thanks,<br>
>>>><br>
>>>> Kenny<br>
>>>><br>
>>>> --<br>
>>>><br>
>>>> Kenneth Gillen<br>
>>>><br>
>>>><br>
>>>> OME System Administrator<br>
>>>><br>
>>>> Wellcome Trust Centre for Gene Regulation & Expression<br>
>>>> College of Life Sciences<br>
>>>> MSI/WTB/JBC Complex<br>
>>>> University of Dundee<br>
>>>> Dow Street<br>
>>>> Dundee DD1 5EH<br>
>>>> United Kingdom<br>
>>>><br>
>>>> Tel: +44 (0) 1382 386364<br>
>>>> Skype: kennethgillen<br>
>>>><br>
>>>> <a href="http://www.twitter.com/openmicroscopy" target="_blank">http://www.twitter.com/<u></u>openmicroscopy</a><br>
>>>><br>
>>>><br>
>>>><br>
>>>><br>
>>>><br>
>>>><br>
>>>> On 03/12/2014 16:06, "<a href="mailto:unai_lorenzo@ehu.es" target="_blank">unai_lorenzo@ehu.es</a>" <<a href="mailto:unai_lorenzo@ehu.es" target="_blank">unai_lorenzo@ehu.es</a>><br>
>>>>wrote:<br>
>>>><br>
>>>><br>
>>>>> Dear OME users,<br>
>>>>><br>
>>>>> I have just upgraded OMERO server from version 5.0.5 to 5.0.6.<br>
>>>>> OMERO.web seems to be working fine.<br>
>>>>> I could log in as root and check the data:<br>
>>>>><br>
>>>>> ==============================<u></u>==============================<br>
>>>>> ==============<br>
>>>>> ======<br>
>>>>> OMERO Diagnostics 5.0.6-ice35-b53<br>
>>>>> ==============================<u></u>==============================<br>
>>>>> ==============<br>
>>>>> ======<br>
>>>>><br>
>>>>> Commands: java -version 1.7.0 (/usr/bin/java)<br>
>>>>> Commands: python -V 2.7.6<br>
>>>>>(/usr/bin/python)<br>
>>>>> Commands: icegridnode --version 3.5.1<br>
>>>>> (/usr/bin/icegridnode)<br>
>>>>> Commands: icegridadmin --version 3.5.1<br>
>>>>> (/usr/bin/icegridadmin)<br>
>>>>> Commands: psql --version 9.3.5 (/usr/bin/psql)<br>
>>>>><br>
>>>>> Server: icegridnode running<br>
>>>>> Server: Blitz-0 active (pid = 2779,<br>
>>>>>enabled)<br>
>>>>> Server: DropBox active (pid = 2791,<br>
>>>>>enabled)<br>
>>>>> Server: FileServer active (pid = 2795,<br>
>>>>>enabled)<br>
>>>>> Server: Indexer-0 active (pid = 2803,<br>
>>>>>enabled)<br>
>>>>> Server: MonitorServer active (pid = 2814,<br>
>>>>>enabled)<br>
>>>>> Server: OMERO.Glacier2 active (pid = 2801,<br>
>>>>>enabled)<br>
>>>>> Server: OMERO.IceStorm active (pid = 2826,<br>
>>>>>enabled)<br>
>>>>> Server: PixelData-0 active (pid = 2802,<br>
>>>>>enabled)<br>
>>>>> Server: Processor-0 active (pid = 2820,<br>
>>>>>enabled)<br>
>>>>> Server: Tables-0 active (pid = 2823,<br>
>>>>>enabled)<br>
>>>>> Server: TestDropBox inactive (enabled)<br>
>>>>><br>
>>>>> OMERO: SSL port 4064<br>
>>>>> OMERO: TCP port 4063<br>
>>>>><br>
>>>>> Log dir: /home/omero/OMERO.server-5.0.<u></u>6-ice35-b53/var/log exists<br>
>>>>><br>
>>>>> Log files: Blitz-0.log 1.0 MB errors=5<br>
>>>>> warnings=49<br>
>>>>> Log files: DropBox.log 6.0 KB errors=1<br>
>>>>> warnings=1<br>
>>>>> Log files: FileServer.log 0.0 KB<br>
>>>>> Log files: Indexer-0.log 7.0 KB<br>
>>>>> Log files: MonitorServer.log 4.0 KB<br>
>>>>> Log files: OMEROweb.log 60.0 KB errors=5<br>
>>>>> warnings=12<br>
>>>>> Log files: OMEROweb_request.log 0.0 KB<br>
>>>>> Log files: PixelData-0.log 9.0 KB<br>
>>>>> Log files: Processor-0.log 4.0 KB<br>
>>>>> Log files: Tables-0.log 4.0 KB errors=0<br>
>>>>> warnings=1<br>
>>>>> Log files: TestDropBox.log n/a<br>
>>>>> Log files: master.err 4.0 KB errors=0<br>
>>>>> warnings=3<br>
>>>>> Log files: master.out 0.0 KB<br>
>>>>> Log files: Total size 1.61 MB<br>
>>>>><br>
>>>>><br>
>>>>> Environment:OMERO_HOME=(unset)<br>
>>>>> Environment:OMERO_NODE=(unset)<br>
>>>>> Environment:OMERO_MASTER=(<u></u>unset)<br>
>>>>> Environment:OMERO_TEMPDIR=(<u></u>unset)<br>
>>>>> Environment:PATH=/usr/local/<u></u>sbin:/usr/local/bin:/usr/sbin:<br>
>>>>> /usr/bin:/sbin:/<br>
>>>>> bin<br>
>>>>> Environment:PYTHONPATH=(unset)<br>
>>>>> Environment:ICE_HOME=(unset)<br>
>>>>> Environment:LD_LIBRARY_PATH=(<u></u>unset)<br>
>>>>> Environment:DYLD_LIBRARY_PATH=<u></u>(unset)<br>
>>>>><br>
>>>>> OMERO data dir: '/home/omero/OMERO'Exists? TrueIs writable? True<br>
>>>>> OMERO temp dir: '/home/omero/omero/tmp'Exists? TrueIs writable? True<br>
>>>>> (Size: 0)<br>
>>>>> OMERO.web status... [RUNNING] (PID 3060)<br>
>>>>><br>
>>>>><br>
>>>>> Unfortunately OMERO.insight-5.0.6-ice35-b53 doesn't work using the<br>
>>>>> same settings (server IP address, username and password) I've been<br>
>>>>> using for OMERO.insight-5.0.5.<br>
>>>>><br>
>>>>> Can anybody help me with this issue?<br>
>>>>> Many thanks in advance!<br>
>>>>><br>
>>>>> Best regards,<br>
>>>>> Unai<br>
>>>>><br>
>>>>> ______________________________<u></u>_________________<br>
>>>>> ome-users mailing list<br>
>>>>> <a href="mailto:ome-users@lists.openmicroscopy.org.uk" target="_blank">ome-users@lists.<u></u>openmicroscopy.org.uk</a><br>
>>>>> <a href="http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users" target="_blank">http://lists.openmicroscopy.<u></u>org.uk/mailman/listinfo/ome-<u></u>users</a><br>
>>>>><br>
>>>><br>
>>>><br>
>>>> The University of Dundee is a registered Scottish Charity, No:<br>
>>>>SC015096<br>
>>>> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de<br>
>>>>las<br>
>>>> TIC:<br>
>>>> ------------------------------<u></u>------------------------------<br>
>>>> --------------------<br>
>>>> ATENCION!! Este correo contiene la palabra "contraseña" y puede<br>
>>>>tratarse<br>
>>>> de un fraude.<br>
>>>> No proporcione nunca sus credenciales por correo electrónico.<br>
>>>> Si tiene alguna duda consulte con el CAU (154400).<br>
>>>> UPV/EHU, Vicegerencia de las TIC<br>
>>>><br>
>>>> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua izan<br>
>>>> daiteke.<br>
>>>> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.<br>
>>>> Zalantzarik izanez gero deitu BAZren telefonora (154400)<br>
>>>> UPV/EHU, IKT Gerenteordetza<br>
>>>> ------------------------------<u></u>------------------------------<br>
>>>> --------------------<br>
>>>> ·<br>
>>>><br>
>>><br>
>>><br>
>>><br>
>>> ______________________________<u></u>_________________<br>
>>> ome-users mailing list<br>
>>> <a href="mailto:ome-users@lists.openmicroscopy.org.uk" target="_blank">ome-users@lists.<u></u>openmicroscopy.org.uk</a><br>
>>> <a href="http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users" target="_blank">http://lists.openmicroscopy.<u></u>org.uk/mailman/listinfo/ome-<u></u>users</a><br>
>>><br>
>>><br>
>><br>
>> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de<br>
>>las TIC:<br>
>><br>
>>----------------------------<u></u>------------------------------<u></u>---------------<br>
>>-------<br>
>> ATENCION!! Este correo contiene la palabra "contraseña" y puede<br>
>> tratarse de un fraude.<br>
>> No proporcione nunca sus credenciales por correo electrónico.<br>
>> Si tiene alguna duda consulte con el CAU (154400).<br>
>> UPV/EHU, Vicegerencia de las TIC<br>
>><br>
>> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua<br>
>> izan daiteke.<br>
>> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.<br>
>> Zalantzarik izanez gero deitu BAZren telefonora (154400)<br>
>> UPV/EHU, IKT Gerenteordetza<br>
>><br>
>>----------------------------<u></u>------------------------------<u></u>---------------<br>
>>-------<br>
>> ·<br>
><br>
><br>
><br>
<br>
<br>
The University of Dundee is a registered Scottish Charity, No: SC015096<br>
______________________________<u></u>_________________<br>
ome-users mailing list<br>
<a href="mailto:ome-users@lists.openmicroscopy.org.uk" target="_blank">ome-users@lists.<u></u>openmicroscopy.org.uk</a><br>
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<br>
</blockquote>
<br>
Esta cabecera ha sido añadida automáticamente por la Vicegerencia de las TIC:<br>
------------------------------<u></u>------------------------------<u></u>--------------------<br>
ATENCION!! Este correo contiene la palabra "contraseña" y puede tratarse de un fraude.<br>
No proporcione nunca sus credenciales por correo electrónico.<br>
Si tiene alguna duda consulte con el CAU (154400).<br>
UPV/EHU, Vicegerencia de las TIC<br>
<br>
ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua izan daiteke.<br>
Ez eman inoiz zure pasahitza posta elektronikoaren bidez.<br>
Zalantzarik izanez gero deitu BAZren telefonora (154400)<br>
UPV/EHU, IKT Gerenteordetza<br>
------------------------------<u></u>------------------------------<u></u>--------------------<br>
·<br>
</blockquote>
<br>
<br>
<br>
</div></div></blockquote></div><br></div>