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<div>Hi John</div>
<div><br>
</div>
<div>It sounds like you stopped OMERO.web successfully, I can't think of anything else that would be running other than django. The traceback error is occurring in the OMERO.web 404 error handler- it looks like the logging module in Python 2.4 doesn't support
the additional 'extra' parameter used in omeroweb/feedback/views.py:160. Unfortunately this makes it difficult to figure out what the exact error is!</div>
<div><br>
</div>
<div>Could you check your Apache logs for clues?</div>
<div>/var/log/httpd/access_log and particularly /var/log/httpd/error_log</div>
<div><br>
</div>
<div>One other thing you could try is enabling debug mode in OMERO.web to see if that gives any additional information:</div>
<div>omero config set omero.web.debug True</div>
<div>but remember to disable it once the problem is fixed</div>
<div><br>
</div>
<div>Cheers</div>
<div><br>
</div>
<div>Simon</div>
<div><br>
</div>
<div>
<div>
<div>On 6 Jun 2014, at 16:20, John Webber (NBI) <<a href="mailto:John.Webber@nbi.ac.uk">John.Webber@nbi.ac.uk</a>> wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite">
<div lang="EN-GB" link="blue" vlink="purple" style="font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Hi Simon,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Thanks for your quick response (as normal!) ;-)<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I have stopped and restarted OMERO.web, as requested, using “<omero>/bin/omero web stop” and “<omero>/bin/omero web start”. Once I had stopped OMERO.web, all of the
“django” processes did stop correctly. Are there any other processes that I should check as well?<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">OMERO.web stopped and restarted successfully, but the “/opt/Omero/var/log/OMEROweb.log” log file is STILL not being written to. There are also no other OMEROweb.log
files on the system.<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">The “Server Error (500)” message that I am seeing includes the following error message:<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Traceback (most recent call last):<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> File "/opt/OMERO.server-4.4.8p1-ice33-b304/lib/python/django/core/handlers/base.py", line 150, in get_response<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> response = callback(request, **param_dict)<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> File "/opt/OMERO.server-4.4.8p1-ice33-b304/lib/python/omeroweb/feedback/views.py", line 160, in handler404<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> extra={<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> File "/usr/lib64/python2.4/logging/__init__.py", line 983, in warning<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> apply(self._log, (WARNING, msg, args), kwargs)<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">TypeError: _log() got an unexpected keyword argument 'extra'<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><WSGIRequest<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">GET:<QueryDict: {}>,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">POST:<QueryDict: {}>,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">COOKIES:{'sessionid': '249cf076455eda32b05b4212a84d86eb'},<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">META:{'DOCUMENT_ROOT': '/var/www/html',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'GATEWAY_INTERFACE': 'CGI/1.1',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTPS': 'on',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_ACCEPT': 'text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_ACCEPT_ENCODING': 'gzip,deflate,sdch',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_ACCEPT_LANGUAGE': 'en-US,en;q=0.8',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_CACHE_CONTROL': 'max-age=0',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_CONNECTION': 'keep-alive',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_COOKIE': 'sessionid=249cf076455eda32b05b4212a84d86eb',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_HOST': '<a href="http://open-omero.nbi.ac.uk/" style="color: purple; text-decoration: underline; ">open-omero.nbi.ac.uk</a>',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_REFERER': '<a href="https://open-omero.nbi.ac.uk/webclient/login/?url=FwebclientF'" style="color: purple; text-decoration: underline; ">https://open-omero.nbi.ac.uk/webclient/login/?url=FwebclientF'</a>,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'HTTP_USER_AGENT': 'Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.114 Safari/537.36',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'PATH': '/sbin:/usr/sbin:/bin:/usr/bin',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'PATH_INFO': u'/webclient/login/FwebclientF',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'PATH_TRANSLATED': '/opt/OMERO.server-4.4.8p1-ice33-b304/var/omero.fcgi/webclient/login/FwebclientF',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'QUERY_STRING': '',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'REMOTE_ADDR': '149.155.213.117',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'REMOTE_PORT': '61082',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'REQUEST_METHOD': 'GET',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'REQUEST_URI': '/webclient/login/FwebclientF',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SCRIPT_FILENAME': '/opt/OMERO.server-4.4.8p1-ice33-b304/var/omero.fcgi',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SCRIPT_NAME': u'',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SERVER_ADDR': '149.155.214.217',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SERVER_ADMIN': 'root@localhost',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SERVER_NAME': '<a href="http://open-omero.nbi.ac.uk/" style="color: purple; text-decoration: underline; ">open-omero.nbi.ac.uk</a>',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SERVER_PORT': '443',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SERVER_PROTOCOL': 'HTTP/1.1',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SERVER_SIGNATURE': '<address>Apache/2.2.3 (CentOS) Server at<span class="Apple-converted-space"> </span><a href="http://open-omero.nbi.ac.uk/" style="color: purple; text-decoration: underline; ">open-omero.nbi.ac.uk</a><span class="Apple-converted-space"> </span>Port
443</address>\n',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'SERVER_SOFTWARE': 'Apache/2.2.3 (CentOS)',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'wsgi.errors': <flup.server.fcgi_base.TeeOutputStream object at 0x10548090>,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'wsgi.input': <flup.server.fcgi_base.InputStream object at 0x10548510>,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'wsgi.multiprocess': True,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'wsgi.multithread': False,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'wsgi.run_once': False,<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'wsgi.url_scheme': 'https',<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 8pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">'wsgi.version': (1, 0)}>”<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Please can you advise how it is best to proceed with this issue?<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Thanks<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">John<o:p></o:p></span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
<div>
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<b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; ">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; "><span class="Apple-converted-space"> </span>Simon Li [mailto:s.p.li@<a href="http://dundee.ac.uk">dundee.ac.uk</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>06 June 2014 15:06<br>
<b>To:</b><span class="Apple-converted-space"> </span>John Webber (NBI)<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [ome-users] Server error (500). Why is this displayed<o:p></o:p></span></div>
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<o:p> </o:p></div>
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Hi John<o:p></o:p></div>
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You're right, I should've said OMEROweb.log. The fact that it's empty is a bit strange though. Is it possible you've got an old OMERO.web running from a previous server upgrade? Could you run `omero web stop`, then verify all relevant processes are killed (you
can use something like `ps -ef | grep django` to check). If there are any still present you can try killing them manually, then restart OMERO.web?<o:p></o:p></div>
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If that doesn't work then could you copy and paste the error message from the dialog- if there's no private information it would be helpful if you could CC the ome-users list, so that people don't see a hanging conversation. If we still can't figure out the
problem then server credentials could be useful.<o:p></o:p></div>
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<o:p> </o:p></div>
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Hope this helps,<o:p></o:p></div>
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<o:p> </o:p></div>
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Simon<o:p></o:p></div>
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<o:p> </o:p></div>
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On 6 Jun 2014, at 11:45, "John Webber (NBI)" <<a href="mailto:John.Webber@nbi.ac.uk" style="color: purple; text-decoration: underline; ">John.Webber@nbi.ac.uk</a>><o:p></o:p></div>
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wrote:<o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Hi Simon,</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I’m afraid I am not able to find a log file called OMERO_web.log! Where should this be located?</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">There is a logfile in <omero>/var/log called “OMEROweb.log”, but the date on this file is September, and the file is empty! There is also a file called “OMEROweb_request.log”,
which the same date which is also empty!</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I have looked through the blitz log, but this does not seem to contain any errors or warnings at the time when I see this message. Would you like me to send you a copy
of that?</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">The server is actually available through our firewall, so I can give you credentials on the server for you to see the error occur, if you would like!</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Thanks</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">John</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; ">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></span><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; ">Simon
Li [mailto:s.p.li@<a href="http://dundee.ac.uk/" style="color: purple; text-decoration: underline; "><span style="color: purple; ">dundee.ac.uk</span></a>]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>06 June 2014 10:21<br>
<b>To:</b><span class="apple-converted-space"> </span>John Webber (NBI)<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:ome-users@lists.openmicroscopy.org.uk" style="color: purple; text-decoration: underline; ">ome-users@lists.openmicroscopy.org.uk</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [ome-users] Server error (500). Why is this displayed</span><o:p></o:p></div>
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<o:p></o:p></div>
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Hi John<o:p></o:p></div>
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You should be able to login from multiple browsers/locations without errors. Could you send us your OMERO_web.log?<o:p></o:p></div>
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<o:p></o:p></div>
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Thanks<o:p></o:p></div>
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<o:p></o:p></div>
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Simon<o:p></o:p></div>
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On 6 Jun 2014, at 10:34, John Webber (NBI) <<a href="mailto:John.Webber@nbi.ac.uk" style="color: purple; text-decoration: underline; "><span style="color: purple; ">John.Webber@nbi.ac.uk</span></a>> wrote:<o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Hi,</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; ">I have built a new omero server, but during testing I sometimes see the following “Server Error (500)” screen when I log in. I am using Omero 4.4.8 with ice 3.3.</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; ">I notice that this seems to occur when I access the same user account from different computers or browsers. Is this because I have not logged out correctly from another sessions? Is there a
way to remove the likelihood of users seeing this screen?</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Thanks</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; ">John</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; "><image001.png></span><o:p></o:p></div>
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<b><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(79, 129, 189); ">-------------------------------------------------------------------------------------------------------------------------------------------- </span></b><o:p></o:p></div>
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<b><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(84, 141, 212); ">John Webber<br>
</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Computing and Information Services</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">NBI Partnership Ltd</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Norwich Research park</span><o:p></o:p></div>
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<div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 12pt; background-color: white; ">
<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Colney Lane</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Norwich</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">NR4 7UH</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">E-Mail:</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span><a href="mailto:john.webber@nbi.ac.uk" style="color: purple; text-decoration: underline; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: purple; ">john.webber@nbi.ac.uk</span></a><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Web:</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <span style="color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span></span></span><a href="http://www.nbi.ac.uk/" style="color: purple; text-decoration: underline; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: purple; ">http://www.nbi.ac.uk</span></a><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Tel:</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <span style="color: rgb(31, 73, 125); "> +44(0)1603 450 818</span></span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Helpdesk (Tel): 1234</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <span style="color: rgb(31, 73, 125); "> HPC Support (Web):</span> <span style="color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span></span></span><a href="http://hpc.nbi.ac.uk/" style="color: purple; text-decoration: underline; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: purple; ">http://hpc.nbi.ac.uk</span></a><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">
(NBI internal)</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> HPC Support (Tel):</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <span style="color: rgb(31, 73, 125); ">
2003 (NBI internal)</span></span><o:p></o:p></div>
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<i><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">The NBI Partnership Ltd provides non-scientific services to the Institute of Food Research, the John Innes Centre, The Genome Analysis Centre and The Sainsbury Laboratory</span></i><o:p></o:p></div>
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<span style="font-size: 10pt; ">The University of Dundee is a registered Scottish Charity, No: SC015096</span><o:p></o:p></div>
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<span style="font-size: 10pt; ">The University of Dundee is a registered Scottish Charity, No: SC015096</span></div>
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<span style="font-size:10pt;">The University of Dundee is a registered Scottish Charity, No: SC015096</span>
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