<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.apple-converted-space
{mso-style-name:apple-converted-space;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-GB" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Hi Simon,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Thanks for your quick response (as normal!) ;-)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">I have stopped and restarted OMERO.web, as requested, using “<omero>/bin/omero web stop” and “<omero>/bin/omero web start”. Once
I had stopped OMERO.web, all of the “django” processes did stop correctly. Are there any other processes that I should check as well?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">OMERO.web stopped and restarted successfully, but the “/opt/Omero/var/log/OMEROweb.log” log file is STILL not being written to.
There are also no other OMEROweb.log files on the system.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">The “Server Error (500)” message that I am seeing includes the following error message:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Traceback (most recent call last):<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"> File "/opt/OMERO.server-4.4.8p1-ice33-b304/lib/python/django/core/handlers/base.py", line 150, in get_response<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"> response = callback(request, **param_dict)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"> File "/opt/OMERO.server-4.4.8p1-ice33-b304/lib/python/omeroweb/feedback/views.py", line 160, in handler404<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"> extra={<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"> File "/usr/lib64/python2.4/logging/__init__.py", line 983, in warning<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"> apply(self._log, (WARNING, msg, args), kwargs)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">TypeError: _log() got an unexpected keyword argument 'extra'<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><WSGIRequest<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">GET:<QueryDict: {}>,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">POST:<QueryDict: {}>,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">COOKIES:{'sessionid': '249cf076455eda32b05b4212a84d86eb'},<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">META:{'DOCUMENT_ROOT': '/var/www/html',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'GATEWAY_INTERFACE': 'CGI/1.1',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTPS': 'on',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_ACCEPT': 'text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_ACCEPT_ENCODING': 'gzip,deflate,sdch',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_ACCEPT_LANGUAGE': 'en-US,en;q=0.8',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_CACHE_CONTROL': 'max-age=0',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_CONNECTION': 'keep-alive',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_COOKIE': 'sessionid=249cf076455eda32b05b4212a84d86eb',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_HOST': 'open-omero.nbi.ac.uk',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_REFERER': 'https://open-omero.nbi.ac.uk/webclient/login/?url=FwebclientF',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'HTTP_USER_AGENT': 'Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.114
Safari/537.36',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'PATH': '/sbin:/usr/sbin:/bin:/usr/bin',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'PATH_INFO': u'/webclient/login/FwebclientF',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'PATH_TRANSLATED': '/opt/OMERO.server-4.4.8p1-ice33-b304/var/omero.fcgi/webclient/login/FwebclientF',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'QUERY_STRING': '',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'REMOTE_ADDR': '149.155.213.117',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'REMOTE_PORT': '61082',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'REQUEST_METHOD': 'GET',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'REQUEST_URI': '/webclient/login/FwebclientF',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SCRIPT_FILENAME': '/opt/OMERO.server-4.4.8p1-ice33-b304/var/omero.fcgi',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SCRIPT_NAME': u'',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SERVER_ADDR': '149.155.214.217',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SERVER_ADMIN': 'root@localhost',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SERVER_NAME': 'open-omero.nbi.ac.uk',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SERVER_PORT': '443',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SERVER_PROTOCOL': 'HTTP/1.1',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SERVER_SIGNATURE': '<address>Apache/2.2.3 (CentOS) Server at open-omero.nbi.ac.uk Port 443</address>\n',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'SERVER_SOFTWARE': 'Apache/2.2.3 (CentOS)',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'wsgi.errors': <flup.server.fcgi_base.TeeOutputStream object at 0x10548090>,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'wsgi.input': <flup.server.fcgi_base.InputStream object at 0x10548510>,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'wsgi.multiprocess': True,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'wsgi.multithread': False,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'wsgi.run_once': False,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'wsgi.url_scheme': 'https',<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">'wsgi.version': (1, 0)}>”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Please can you advise how it is best to proceed with this issue?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">John<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Simon Li [mailto:s.p.li@dundee.ac.uk]
<br>
<b>Sent:</b> 06 June 2014 15:06<br>
<b>To:</b> John Webber (NBI)<br>
<b>Subject:</b> Re: [ome-users] Server error (500). Why is this displayed<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi John<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">You're right, I should've said OMEROweb.log. The fact that it's empty is a bit strange though. Is it possible you've got an old OMERO.web running from a previous server upgrade? Could you run `omero web stop`, then verify all relevant processes
are killed (you can use something like `ps -ef | grep django` to check). If there are any still present you can try killing them manually, then restart OMERO.web?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">If that doesn't work then could you copy and paste the error message from the dialog- if there's no private information it would be helpful if you could CC the ome-users list, so that people don't see a hanging conversation. If we still
can't figure out the problem then server credentials could be useful.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Hope this helps,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Simon<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On 6 Jun 2014, at 11:45, "John Webber (NBI)" <<a href="mailto:John.Webber@nbi.ac.uk">John.Webber@nbi.ac.uk</a>><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Simon,</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’m afraid I am not able to find a log file called OMERO_web.log! Where should this be located?</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">There is a logfile in <omero>/var/log called “OMEROweb.log”, but the date on this file is September, and the file is empty! There is also a file called “OMEROweb_request.log”,
which the same date which is also empty!</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have looked through the blitz log, but this does not seem to contain any errors or warnings at the time when I see this message. Would you like me to send
you a copy of that?</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The server is actually available through our firewall, so I can give you credentials on the server for you to see the error occur, if you would like!</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">John</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Simon
Li [mailto:s.p.li@<a href="http://dundee.ac.uk/"><span style="color:purple">dundee.ac.uk</span></a>]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>06 June 2014 10:21<br>
<b>To:</b><span class="apple-converted-space"> </span>John Webber (NBI)<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:ome-users@lists.openmicroscopy.org.uk">ome-users@lists.openmicroscopy.org.uk</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [ome-users] Server error (500). Why is this displayed</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal">Hi John<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">You should be able to login from multiple browsers/locations without errors. Could you send us your OMERO_web.log?<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Thanks<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Simon<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal">On 6 Jun 2014, at 10:34, John Webber (NBI) <<a href="mailto:John.Webber@nbi.ac.uk"><span style="color:purple">John.Webber@nbi.ac.uk</span></a>> wrote:<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><br>
<br>
<br>
<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi,</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I have built a new omero server, but during testing I sometimes see the following “Server Error (500)” screen when I log in. I am using Omero 4.4.8 with ice 3.3.</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I notice that this seems to occur when I access the same user account from different computers or browsers. Is this because I have not logged out correctly from another
sessions? Is there a way to remove the likelihood of users seeing this screen?</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thanks</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">John</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><image001.png></span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F81BD">-------------------------------------------------------------------------------------------------------------------------------------------- </span></b><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#548DD4">John Webber<br>
</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Computing and Information Services</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">NBI Partnership Ltd</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Norwich Research park</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Colney Lane</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Norwich</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">NR4 7UH</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">E-Mail:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><a href="mailto:john.webber@nbi.ac.uk"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:purple">john.webber@nbi.ac.uk</span></a><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Web:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <span style="color:#1F497D"> <span class="apple-converted-space"> </span></span></span><a href="http://www.nbi.ac.uk/"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:purple">http://www.nbi.ac.uk</span></a><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Tel:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <span style="color:#1F497D">
+44(0)1603 450 818</span></span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Helpdesk (Tel): 1234</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <span style="color:#1F497D">
HPC Support (Web):</span> <span style="color:#1F497D"> <span class="apple-converted-space"> </span></span></span><a href="http://hpc.nbi.ac.uk/"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:purple">http://hpc.nbi.ac.uk</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
(NBI internal)</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="line-height:12.0pt;background:white"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> HPC Support (Tel):</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <span style="color:#1F497D">
2003 (NBI internal)</span></span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The NBI Partnership Ltd provides non-scientific services to the Institute of Food Research, the John Innes Centre, The Genome Analysis Centre and The Sainsbury
Laboratory</span></i><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif"">_______________________________________________<br>
ome-users mailing list<br>
</span><a href="mailto:ome-users@lists.openmicroscopy.org.uk"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:purple">ome-users@lists.openmicroscopy.org.uk</span></a><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><br>
</span><a href="http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:#954F72">http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users</span></a><o:p></o:p></p>
</div>
</blockquote>
</div>
<div>
<p class="MsoNormal"><br>
<br>
<span style="font-size:10.0pt">The University of Dundee is a registered Scottish Charity, No: SC015096</span><o:p></o:p></p>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><br>
<br>
<span style="font-size:10.0pt">The University of Dundee is a registered Scottish Charity, No: SC015096</span>
<o:p></o:p></p>
</div>
</body>
</html>