<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Diana,<div><br></div><div>OK, so your username and password are correct.</div><div><br></div><div>Does Insight give you any useful error message when you can't log in?</div><div><br></div><div>One thing to check is that you're using the correct OMERO.insight version (4.4.x will all work - I'm sure you are).</div><div><br></div><div>Could you have a look at your Insight log files?</div><div>They should be under your user's home directory on the machine you're using Insight on.</div><div>E.g. On my mac they're in /Users/will/omero/log/omeroinsight.log</div><div><br></div><div>You could also look at the server log files when you're trying to log in from Insight,</div><div><br></div><div>$ tail -f var/log/Blitz-0.log</div><div><br></div><div>Let us know what you're seeing there,</div><div><br></div><div><br></div><div> Cheers,</div><div><br></div><div> Will.</div><div><br></div><div><br></div><div>PS, I'm re-posting to ome-users so that others can benefit / help with this (because I might not have the final solution)!</div><div><br></div><div><br></div><div><br><div><div>On 22 Oct 2012, at 18:11, Diana Hughes wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Will,<div><br></div><div>Thanks for the reply. </div><div><br></div><div>I am using my account as the omero_user</div><div>I have a db_user named omero</div><div>I used root and root password in the db script</div><div><br></div><div>When I use bin/omero login:</div><div><br></div><div><div>Previously logged in to localhost:4064 as root</div><div>Server: [localhost]</div><div>Username: [root]</div><div>Password:</div><div>Created session f2d1b7d2-7a91-4fbc-9228-2a7fba59abe2 (root@localhost:4064). Idle timeout: 10.0 min. Current group: system</div></div><div><br></div><div>- I think this means everything is ok to this point. </div><div><br></div><div>but insight doesn't let me log in as root or other user that I have added.</div><div><br></div><div>Also if I try to bring up Omero.web with my browser at <a href="http://fsu/">http://fsu</a> ip address/omero, it takes a couple minutes then the Failed to open page because the server where this page is located isn't responding.</div><div><br></div><div>Thanks,</div><div>Diana</div><div><br><div><div>On Oct 22, 2012, at 1:49 AM, Will Moore wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Diana,<div><br></div><div> Apologies for the delay in answering...</div><div><br></div><div>My first question is to check you're using the correct login as described here: </div><div><a href="https://www.openmicroscopy.org/site/support/omero4/sysadmins/unix/server-installation.html">https://www.openmicroscopy.org/site/support/omero4/sysadmins/unix/server-installation.html</a></div><div><br></div><div>The username you want is "root" and the password is whatever you used in place of "<span class="Apple-style-span" style="font-family: Consolas, 'Deja Vu Sans Mono', 'Bitstream Vera Sans Mono', monospace; font-size: 14px; line-height: 16px; white-space: pre; ">root_password".</span></div><div><br></div><div>Sorry if that was obvious and you're already doing that, but in the past we've found that this is often the problem if you've managed to get everything working.</div><div><br></div><div>Also, did you try:</div><div><br></div><div><pre style="overflow-x: auto; overflow-y: hidden; font-family: Consolas, 'Deja Vu Sans Mono', 'Bitstream Vera Sans Mono', monospace; font-size: 14px; letter-spacing: normal; line-height: 16px; padding: 0.5em; border: 1px solid rgb(204, 204, 204); background-color: rgb(241, 241, 241); max-width: 60em; color: rgb(0, 0, 102); font-style: normal; font-variant: normal; font-weight: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">$ bin/omero login</pre><div>As described on the page above?</div></div><div>This at least rules out any client issues.</div><div><br></div><div> Let us know if that's any help,</div><div><br></div><div> Cheers,</div><div><br></div><div> Will. </div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div>On 18 Oct 2012, at 20:53, Diana Hughes wrote:</div><div><div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Hello,<br><br>I've installed 4.4.4-ice34-b3099 with all the prerequisites on Ubuntu 12.04<br><br>The server and web seem to be running but I can't connect with insight or omero.web.<br><br>I've checked the pg_hba.conf, checked that port 5432 listening, <br>put the stanza in 000-default <br><br>set iptables to accept 4063,4064,443,80<br><br><br><br>been to troubleshooting page and archives but didn't see my solution. Just don't know what to try next.<br><br>Questions: what configuration settings are required for me to set in order for it to function.<br><br>Thank you,<br>Diana<br><br>my diagnostics:<br><br>================================================================================<br>OMERO Diagnostics 4.4.4-ice34-b3099<br>================================================================================<br><br>Commands: java -version 1.6.0 (/usr/bin/java)<br>Commands: python -V 2.7.3 (/usr/bin/python)<br>Commands: icegridnode --version 3.4.2 (/usr/bin/icegridnode)<br>Commands: icegridadmin --version 3.4.2 (/usr/bin/icegridadmin)<br>Commands: psql --version 9.1.6 (/usr/bin/psql)<br><br>Server: icegridnode running<br>Server: Blitz-0 active (pid = 7261, enabled)<br>Server: DropBox active (pid = 7273, enabled)<br>Server: FileServer active (pid = 7275, enabled)<br>Server: Indexer-0 active (pid = 7279, enabled)<br>Server: MonitorServer active (pid = 7294, enabled)<br>Server: OMERO.Glacier2 active (pid = 7288, enabled)<br>Server: OMERO.IceStorm active (pid = 7278, enabled)<br>Server: PixelData-0 active (pid = 7286, enabled)<br>Server: Processor-0 active (pid = 7289, enabled)<br>Server: Tables-0 active (pid = 7285, enabled)<br>Server: TestDropBox inactive (enabled)<br><br>Log dir: /home/dhughes/apps/OMERO/OMERO.server/var/log exists<br><br>Log files: Blitz-0.log 2.0 MB errors=2 warnings=4 <br>Log files: DropBox.log 6.0 KB errors=0 warnings=2 <br>Log files: FileServer.log 0.0 KB <br>Log files: Indexer-0.log 2.0 MB errors=0 warnings=2 <br>Log files: MonitorServer.log 3.0 KB <br>Log files: OMEROweb.log 0.0 KB <br>Log files: OMEROweb_request.log 0.0 KB <br>Log files: PixelData-0.log 18.0 KB errors=6 warnings=1 <br>Log files: Processor-0.log 4.0 KB errors=0 warnings=1 <br>Log files: Tables-0.log 4.0 KB errors=0 warnings=1 <br>Log files: TestDropBox.log n/a<br>Log files: master.err 2.0 KB <br>Log files: master.out 0.0 KB <br>Log files: Total size 4.24 MB<br><br>Parsing Blitz-0.log:[line:118] => Server restarted <= <br>Parsing Blitz-0.log:[line:12482] => Server restarted <= <br>Parsing Blitz-0.log:[line:12910] => Server restarted <= <br><br>Environment:OMERO_HOME=/home/dhughes/apps/OMERO/OMERO.server <br>Environment:OMERO_NODE=(unset) <br>Environment:OMERO_MASTER=(unset) <br>Environment:PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/lib/jvm/java-6-sun/bin:/usr/share/ICE-3.4.2:/bin:/home/dhughes/apps/OMERO/OMERO.server/bin <br>Environment:ICE_HOME=/usr/share/ICE-3.4.2 <br>Environment:LD_LIBRARY_PATH=/usr/share/java:/usr/lib: <br>Environment:DYLD_LIBRARY_PATH=(unset) <br><br>OMERO data dir: '/home/dhughes/apps/OMERO/OMERO.data'<span class="Apple-tab-span" style="white-space:pre"> </span>Exists? True<span class="Apple-tab-span" style="white-space:pre"> </span>Is writable? True<br>OMERO.web status... [RUNNING] (PID 7836)<br><br>_______________________________________________<br>ome-users mailing list<br><a href="mailto:ome-users@lists.openmicroscopy.org.uk">ome-users@lists.openmicroscopy.org.uk</a><br><a href="http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users">http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users</a><br></div></blockquote></div><br></div></div></blockquote></div><br></div></div></blockquote></div><br></div></body></html>