[ome-users] OME.insight not working after upgrade
Douglas Russell
douglas.russell at bioch.ox.ac.uk
Fri Dec 5 10:37:42 GMT 2014
Easiest way to tell if you can connect to a port on a server, regardless of
protocol:
telnet servername port_number
e.g. Success:
$ telnet omero1.bioch.ox.ac.uk 4064
Trying 129.67.75.47...
Connected to omero1.bioch.ox.ac.uk.
Escape character is '^]'.
Fail:
$ telnet omero1.bioch.ox.ac.uk 9999
Trying 129.67.75.47...
telnet: connect to address 129.67.75.47: Connection refused
telnet: Unable to connect to remote host
On 5 December 2014 at 09:38, Kenneth Gillen (Staff) <k.h.gillen at dundee.ac.uk
> wrote:
> HI Unai,
>
> This sounds like the an issue connecting on the OMERO ports.
>
> I’d check that the Insight connection dialogue has the correct server
> ports which correspond to the setup of your server.
>
> If you can’t access that server from your workstations, then you’ll
> probably need to interact with your local network management team to work
> out why. Changes are, the changed a policy, and the ports are blocked.
>
> Best,
>
> Kenny
>
> --
>
> Kenneth Gillen
>
>
> OME System Administrator
>
> Wellcome Trust Centre for Gene Regulation & Expression
> College of Life Sciences
> MSI/WTB/JBC Complex
> University of Dundee
> Dow Street
> Dundee DD1 5EH
> United Kingdom
>
> Tel: +44 (0) 1382 386364
> Skype: kennethgillen
>
> http://www.twitter.com/openmicroscopy
>
>
>
>
>
>
> On 05/12/2014 09:19, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es> wrote:
>
> >Hi Josh,
> >
> >I can login using bin\omero login localhost (both as root and as a
> >"normal" user).
> >I can also ping successfully the server IP address from the client PC.
> >
> >Many thanks,
> >Unai
> >
> >Josh Moore <josh at glencoesoftware.com> escribió:
> >
> >> Hi Unai,
> >>
> >> from the log it most looks like insight cannot reach the server at all,
> >>as
> >> if the port were not available. I assume you have access to the server
> >>and
> >> could attempt trying to login with:
> >>
> >> bin\omero login localhost
> >>
> >> Cheers,
> >> ~Josh.
> >>
> >>
> >> On Thu, Dec 4, 2014 at 12:11 PM, <unai_lorenzo at ehu.es> wrote:
> >>
> >>> Hi Kenny,
> >>>
> >>> I'm currently using OMERO.clients-5.0.6-ice35-b53.win pltaform. Before
> >>> the upgrade I was using OMERO.clients-5.0.5-ice35-b47.win, and this one
> >>> doesn't work after the upgrade either.
> >>>
> >>> Please find attached the client log file. I hope it helps!
> >>>
> >>> Best regards,
> >>> Unai
> >>>
> >>>
> >>> "Kenneth Gillen (Staff)" <k.h.gillen at dundee.ac.uk> escribió:
> >>>
> >>> Hi Unai,
> >>>>
> >>>> Could you please send us your insight client log file, as well as
> >>>>letting
> >>>> us know which platform client you are using?
> >>>>
> >>>> See ŒClient logs¹ at
> >>>> http://www.openmicroscopy.org/site/support/faq/omero/how-do-
> >>>> i-send-log-file
> >>>> s
> >>>>
> >>>> I would doubt that there is anything sensitive in that log file, but
> >>>>worth
> >>>> a quick scan before sending to the list.
> >>>>
> >>>> Many thanks,
> >>>>
> >>>> Kenny
> >>>>
> >>>> --
> >>>>
> >>>> Kenneth Gillen
> >>>>
> >>>>
> >>>> OME System Administrator
> >>>>
> >>>> Wellcome Trust Centre for Gene Regulation & Expression
> >>>> College of Life Sciences
> >>>> MSI/WTB/JBC Complex
> >>>> University of Dundee
> >>>> Dow Street
> >>>> Dundee DD1 5EH
> >>>> United Kingdom
> >>>>
> >>>> Tel: +44 (0) 1382 386364
> >>>> Skype: kennethgillen
> >>>>
> >>>> http://www.twitter.com/openmicroscopy
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> On 03/12/2014 16:06, "unai_lorenzo at ehu.es" <unai_lorenzo at ehu.es>
> >>>>wrote:
> >>>>
> >>>>
> >>>>> Dear OME users,
> >>>>>
> >>>>> I have just upgraded OMERO server from version 5.0.5 to 5.0.6.
> >>>>> OMERO.web seems to be working fine.
> >>>>> I could log in as root and check the data:
> >>>>>
> >>>>> ============================================================
> >>>>> ==============
> >>>>> ======
> >>>>> OMERO Diagnostics 5.0.6-ice35-b53
> >>>>> ============================================================
> >>>>> ==============
> >>>>> ======
> >>>>>
> >>>>> Commands: java -version 1.7.0 (/usr/bin/java)
> >>>>> Commands: python -V 2.7.6
> >>>>>(/usr/bin/python)
> >>>>> Commands: icegridnode --version 3.5.1
> >>>>> (/usr/bin/icegridnode)
> >>>>> Commands: icegridadmin --version 3.5.1
> >>>>> (/usr/bin/icegridadmin)
> >>>>> Commands: psql --version 9.3.5 (/usr/bin/psql)
> >>>>>
> >>>>> Server: icegridnode running
> >>>>> Server: Blitz-0 active (pid = 2779,
> >>>>>enabled)
> >>>>> Server: DropBox active (pid = 2791,
> >>>>>enabled)
> >>>>> Server: FileServer active (pid = 2795,
> >>>>>enabled)
> >>>>> Server: Indexer-0 active (pid = 2803,
> >>>>>enabled)
> >>>>> Server: MonitorServer active (pid = 2814,
> >>>>>enabled)
> >>>>> Server: OMERO.Glacier2 active (pid = 2801,
> >>>>>enabled)
> >>>>> Server: OMERO.IceStorm active (pid = 2826,
> >>>>>enabled)
> >>>>> Server: PixelData-0 active (pid = 2802,
> >>>>>enabled)
> >>>>> Server: Processor-0 active (pid = 2820,
> >>>>>enabled)
> >>>>> Server: Tables-0 active (pid = 2823,
> >>>>>enabled)
> >>>>> Server: TestDropBox inactive (enabled)
> >>>>>
> >>>>> OMERO: SSL port 4064
> >>>>> OMERO: TCP port 4063
> >>>>>
> >>>>> Log dir: /home/omero/OMERO.server-5.0.6-ice35-b53/var/log exists
> >>>>>
> >>>>> Log files: Blitz-0.log 1.0 MB errors=5
> >>>>> warnings=49
> >>>>> Log files: DropBox.log 6.0 KB errors=1
> >>>>> warnings=1
> >>>>> Log files: FileServer.log 0.0 KB
> >>>>> Log files: Indexer-0.log 7.0 KB
> >>>>> Log files: MonitorServer.log 4.0 KB
> >>>>> Log files: OMEROweb.log 60.0 KB errors=5
> >>>>> warnings=12
> >>>>> Log files: OMEROweb_request.log 0.0 KB
> >>>>> Log files: PixelData-0.log 9.0 KB
> >>>>> Log files: Processor-0.log 4.0 KB
> >>>>> Log files: Tables-0.log 4.0 KB errors=0
> >>>>> warnings=1
> >>>>> Log files: TestDropBox.log n/a
> >>>>> Log files: master.err 4.0 KB errors=0
> >>>>> warnings=3
> >>>>> Log files: master.out 0.0 KB
> >>>>> Log files: Total size 1.61 MB
> >>>>>
> >>>>>
> >>>>> Environment:OMERO_HOME=(unset)
> >>>>> Environment:OMERO_NODE=(unset)
> >>>>> Environment:OMERO_MASTER=(unset)
> >>>>> Environment:OMERO_TEMPDIR=(unset)
> >>>>> Environment:PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:
> >>>>> /usr/bin:/sbin:/
> >>>>> bin
> >>>>> Environment:PYTHONPATH=(unset)
> >>>>> Environment:ICE_HOME=(unset)
> >>>>> Environment:LD_LIBRARY_PATH=(unset)
> >>>>> Environment:DYLD_LIBRARY_PATH=(unset)
> >>>>>
> >>>>> OMERO data dir: '/home/omero/OMERO'Exists? TrueIs writable? True
> >>>>> OMERO temp dir: '/home/omero/omero/tmp'Exists? TrueIs writable? True
> >>>>> (Size: 0)
> >>>>> OMERO.web status... [RUNNING] (PID 3060)
> >>>>>
> >>>>>
> >>>>> Unfortunately OMERO.insight-5.0.6-ice35-b53 doesn't work using the
> >>>>> same settings (server IP address, username and password) I've been
> >>>>> using for OMERO.insight-5.0.5.
> >>>>>
> >>>>> Can anybody help me with this issue?
> >>>>> Many thanks in advance!
> >>>>>
> >>>>> Best regards,
> >>>>> Unai
> >>>>>
> >>>>> _______________________________________________
> >>>>> ome-users mailing list
> >>>>> ome-users at lists.openmicroscopy.org.uk
> >>>>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
> >>>>>
> >>>>
> >>>>
> >>>> The University of Dundee is a registered Scottish Charity, No:
> >>>>SC015096
> >>>> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de
> >>>>las
> >>>> TIC:
> >>>> ------------------------------------------------------------
> >>>> --------------------
> >>>> ATENCION!! Este correo contiene la palabra "contraseña" y puede
> >>>>tratarse
> >>>> de un fraude.
> >>>> No proporcione nunca sus credenciales por correo electrónico.
> >>>> Si tiene alguna duda consulte con el CAU (154400).
> >>>> UPV/EHU, Vicegerencia de las TIC
> >>>>
> >>>> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua izan
> >>>> daiteke.
> >>>> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.
> >>>> Zalantzarik izanez gero deitu BAZren telefonora (154400)
> >>>> UPV/EHU, IKT Gerenteordetza
> >>>> ------------------------------------------------------------
> >>>> --------------------
> >>>> ·
> >>>>
> >>>
> >>>
> >>>
> >>> _______________________________________________
> >>> ome-users mailing list
> >>> ome-users at lists.openmicroscopy.org.uk
> >>> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
> >>>
> >>>
> >>
> >> Esta cabecera ha sido añadida automáticamente por la Vicegerencia de
> >>las TIC:
> >>
> >>-------------------------------------------------------------------------
> >>-------
> >> ATENCION!! Este correo contiene la palabra "contraseña" y puede
> >> tratarse de un fraude.
> >> No proporcione nunca sus credenciales por correo electrónico.
> >> Si tiene alguna duda consulte con el CAU (154400).
> >> UPV/EHU, Vicegerencia de las TIC
> >>
> >> ERNE!! Mezu honek "contraseña" hitza dauka eta iruzurrezko mezua
> >> izan daiteke.
> >> Ez eman inoiz zure pasahitza posta elektronikoaren bidez.
> >> Zalantzarik izanez gero deitu BAZren telefonora (154400)
> >> UPV/EHU, IKT Gerenteordetza
> >>
> >>-------------------------------------------------------------------------
> >>-------
> >> ·
> >
> >
> >
>
>
> The University of Dundee is a registered Scottish Charity, No: SC015096
> _______________________________________________
> ome-users mailing list
> ome-users at lists.openmicroscopy.org.uk
> http://lists.openmicroscopy.org.uk/mailman/listinfo/ome-users
>
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